On-demand Webinars

First Cut: eCommerce Review 2022 and 2023 Forecast

First Cut:
eCommerce Review 2022 and 2023 Forecast

FREE WEBINAR REPLAY in association with

2022 undeniably brought a big shift to eCommerce as macroeconomic challenges chose to catch us by surprise and once again impacted shopping behaviour.

eCommerce is still sailing boldly despite being caught by the winds of rising costs, increasing consumer expectations, strike action, resource shortages and other operational challenges.

Sounds like a lot to handle, but time to pull up our boots and pick the learnings from last year, keep our ears peeled for what experts are saying for 2023 and start rolling out a robust plan!

As businesses recover from Peak, no better time than now to look ahead and plan your next chapter.

To prepare and go strong into 2023, we’ll be in conversation with industry authorities IMRG and supply chain leader Jim Higginson.

No wishy-washy talk — we dive straight into the report & research findings from 2022 and study data-backed forecasts for 2023. And to conclude, our industry thought leaders share their experience and overview on navigating the changing final mile delivery landscape and succeeding in 2023.

Your key takeaways as we answer the big questions:

A reflection and scrutiny of eCommerce in 2022
What’s the data telling us about campaign performance, bottomline numbers, delivery conversion rates, new challenges with returns, especially in comparison to previous years?

Announcing winners across different categories
Also, why did the winners win and losers lose?

What on earth happened during the Peak of 2022?
Did Peak spare retailers during Black Friday, all of Cyber week and the festive shopping season?

How can eCommerce businesses overcome the industry-wide operational and external challenges?
Practical, non-textbook perspective so retailers can retain customers, protect costs, improve checkout conversion rates, reduce cart abandonment and re-think returns management.

The BIG REVEAL: Forecast for 2023
A look at IMRG’s proprietary forecast data and opportunities that will shape the industry in the year ahead.

Defining Final Mile Success in 2023: “What will it take?”
Capitalising on our panelists’ experience to look at final mile delivery in the wider supply chain landscape and define the must-have Checklist of key imperatives to succeed in 2023.

Speakers:

Bobbie Ttooulis, Group Marketing Director, GFS

Andy Mulcahy, Strategy and Insight Director, IMRG

Jim Higginson, Senior Supply Chain Leader
(former Senior Director of Logistics and Customer Fulfilment, Huda Beauty)

Rewatch the webinar

Who should watch the webinar?

If you are an UK eCommerce operational manager:

  • Looking to get answers to the big questions looming on the eCommerce industry

  • Wanting a way to overcome unseen challenges and mounting pressures impacting KPIs

  • Interested in a real-life, relevant retail perspective on what will define success in 2023

  • Keen on reducing operational costs, improving delivery performance and improving customer satisfaction

About GFS

GFS is the UK’s first and largest provider of managed multi-carrier services, technology, and expertise for the eCommerce industry. GFS is the chosen global delivery partner of some of the largest and fastest-growing eCommerce brands, such as Wilko, Mamas & Papas, Dune, etc.

With 1000+ carrier services, we make multi-carrier delivery simple by providing an all-inclusive solution to manage multi-carrier services and technology, backed by GFS expertise and proactive support. With more than 30 million parcels under our care each year, our influence means we can provide impartial expertise and contingency when you need it.

2023-05-11T13:53:09+00:00February 9th, 2023|
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Webinar Replay: IMRG – The Weekly Data Show #127

An Initial Look At IMRG’s Highly Anticipated
Market Forecast For 2023

An initial look at IMRG’s highly anticipated market forecast for 2023, a review week 2 of January and discussion with experts on what to expect out of 2023.

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About GFS

GFS is the UK’s first and largest provider of managed multi-carrier services, technology, and expertise for the eCommerce industry. GFS is the chosen global delivery partner of some of the largest and fastest-growing eCommerce brands, such as Wilko, Mamas & Papas, Dune, etc.

With 1000+ carrier services, we make multi-carrier delivery simple by providing an all-inclusive solution to manage multi-carrier services and technology, backed by GFS expertise and proactive support. With more than 30 million parcels under our care each year, our influence means we can provide impartial expertise and contingency when you need it.

2023-05-11T13:53:17+00:00January 25th, 2023|
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Webinar Replay: IMRG – The Weekly Data Show #125

Webinar Replay: IMRG – The Weekly Data Show #125

GFS joins IMRG for their detailed analysis and expert perspectives on Black Friday 2022 and to look at Peak from a delivery perspective.

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Managed Multi-carrier Services

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2023-05-17T12:50:16+00:00December 6th, 2022|
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Webinar Replay: IMRG – The Weekly Data Show #122

Webinar Replay: IMRG – The Weekly Data Show #122

We joined IMRG to discuss brand new, as-it-happens data on Black Friday. What went on during the week of Black Friday itself, and how are retailers faring against the cost of living crisis and the world cup? How is Black Friday 2022 performing? What are sales and discounting looking like this year? Is there an increase or drop in metrics such as average basket volume, traffic, or conversion rate? How does it compare to 2021?

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Managed Multi-carrier Services

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2023-05-17T12:51:10+00:00November 29th, 2022|
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Webinar Replay: IMRG – The Weekly Data Show #118

Webinar Replay: IMRG – The Weekly Data Show #118

In IMRG’s weekly analysis, we’re in conversation with them to see what lies ahead for Black Friday — what demand might look like and how customer expectations have changed ahead of peak. Will the trend of shopping and campaigns going early continue, or will this year change that?

Some key takeways:

  • How will the cost of living crisis impact customer expectations for Black Friday?
  • What does traffic and demand look like for Black Friday 2022?
  • Has demand dropped ahead of the big event, and how are retailers coping?

If you are having trouble viewing the video, please allow all browser cookies or watch on YouTube

Managed Multi-carrier Services

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2023-05-17T12:52:06+00:00November 3rd, 2022|
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Next Steps to Sell to EU Customers with IOSS

Next Steps to Sell to EU Customers with IOSS

Reboot EU Sales for Your Business

Webinar Replay

Watch the Webinar Replay:

About this webinar

Next Steps to Sell to EU Customers with IOSS

The Import One Stop Shop (IOSS) was launched in July 2021 to simplify VAT compliance and shipping for the distance selling of goods up to €150. UK businesses who qualify for this service are still hesitant to reconnect their trade ties with the EU due to a lack of clarity and sense of complexity around this post-Brexit service.

However, with the EU being the UK’s biggest eCommerce market – it’s time to change that. Whether you want to reboot EU sales or start selling there for the first time, this 45-minute Masterclass tells you what you need to know to make selling to the EU hassle-free with IOSS.

Shipping experts, GFS are cut through the noise and explain in ‘plain speak’ what this means, with step-by-step guidance on how to get started.

We answer the big questions:

  • What’s changed about selling to the EU since 1st January 2020?

  • What are the Top 5 IOSS myths that we need to bust?

  • In plain speak – What is IOSS and how does it help you save time, money, and improve the customer experience?

  • What does the IOSS journey look like? A step-by-step walk-through with real-life examples, starting from IOSS registration and subsequent selling, shipping, and VAT reporting.

  • What are the common pitfalls to look out for?

This webinar is relevant for UK eCommerce businesses that have:

  • Stopped selling to the EU and want to restart

  • Want to sell to the EU for the first time

  • Want to optimise EU shipping efficiency and customer delivery experience

Our Experts

Bobbie Ttoulis

Group Marketing Director – GFS

Chris Dawson

Editor – ChannelX

Hosted By

RetailX’s research covers the retailers and brands, sectors, markets, tools and people in multichannel retail and direct-to-consumer digital commerce. Our content is published with the help of our media partners InternetRetailing, Tamebay & EDelivery

2023-05-18T13:00:17+00:00September 14th, 2022|
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Cracking the Code: How are the Top-Ranking eCommerce Retailers Getting Delivery Right?

Cracking the Code: How are the Top-Ranking eCommerce Retailers Getting Delivery Right?

DeliveryX formally eDelivery has produced the Top500 every year since 2016. The report tracks and analyses the Operations and Logistics capabilities of the Top 500 retailers across Europe and ranks the leaders.

Join RetailX Editor-in-Chief Ian Jindal and expert in delivery, Group Marketing Director at GFS Bobbie Ttooulis as they answer these questions and discuss how the findings of the report adds up to business success.

Illustrated with case studies from de Bijenkorf, Nocibé, Amazon, and Toolstation the webinar will examine how these companies are performing against our delivery metrics.

Rewatch the webinar to find out more about the results of our DeliveryX Top500 and more:

  • Insight into how carriers and retailers are continuing to manage increased parcel volumes

  • How Elite companies are managing Brexit and supply side issues

  • Are consumers willing to pay extra for faster or more eco-friendly deliveries?

  • An understanding of how the ultrafast delivery sector is growing

We aim to answer three big questions with the DeliveryX Top500 report:

  • Who are the leaders in Operations and Logistics?
  • But more importantly, What makes them a leader?
  • And, how can ecommerce businesses make delivery excellence a practical reality?

Discover the metrics and activities of the leaders in:

  • Delivery – range of options, competitiveness of timeframes and options
  • Returns – incl. ease of returns, range of options and refund process
  • Collections – convenience of collection locations, costs and timeframes of services

Speakers

Bobbie Ttooulis, GFS

Ian Jindal, RetailX

2023-05-17T16:00:28+00:00July 27th, 2022|
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Webinar Replay: Scaling Fulfilment & Delivery for Multi-Channel Global Growth

Scaling Fulfilment & Delivery for Multi-Channel Global Growth

Webinar Replay

In a time where eCommerce businesses are expanding rapidly at a multi-channel, multi-market level globally, how are Operations Managers faring to scale their fulfilment and delivery strategy to support business growth?

And how can they simultaneously achieve the speed, accuracy, and flexibility today’s end customers expect from a best-in-class online shopping experience – no matter which channel or part of the globe they are buying from?

In the current climate of rising uncertainty and change, it has never been harder to forecast accurately, manage budgets, and keep pace with the ever-changing rules in cross-border shipping.

In order to succeed, today’s Operations Manager needs a flexible yet scalable mix of technology, physical services and reliable expertise to optimise fulfilment and delivery -in order to protect performance and the customer experience, from checkout to doorstep.

Watch this 45-minute webinar where we identify the critical risks and challenges facing today’s eCommerce operations. More importantly, we demonstrate how you can overcome these with the seamless integration of technology and physical services for a flexible, resilient and scalable eCommerce fulfilment and delivery solution.

Watch Now!

We Address the Current Challenges…

  • Top 3 challenges and risks impacting eCommerce fulfilment & delivery today?

  • Re-thinking fulfilment and delivery – what do you need to succeed?

  • LIVE DEMO: we walk you through the order journey across: (1) Checkout – multi-carrier delivery options, duties, and taxes; (2) Multi-channel order management – pick, pack, despatch; (3) Multi-carrier labelling and (4) Customs compliance – paperless trade

Who Should Watch?

  • eCommerce Operations Managers responsible for fulfilment & delivery

  • Retailers and 3PLs shipping av. 75+ orders per day

GFS and Mintsoft bring together a fully API integrated, seamless solution for multi-channel, multi-carrier, multi-market fulfilment and delivery across the globe. The service offers robust, scalable, flexible, easy-to-manage local and cross-border order management and shipping solutions and gives you 1000+ delivery and returns services, as well as GFS Enterprise Carrier Management suite (ECM) for multi-carrier labelling, despatch, tracking and reporting at competitive rates. A one-stop-shop solution with a single integration to upgrade delivery performance, achieve metrics, and control costs with flexibility, scalability, simplicity and confidence.

Our Experts

Bobbie Ttoulis

Luke Owens

About GFS

GFS is UK’s first and largest provider of managed multi-carrier services, technology, and expertise for the eCommerce industry, and available for integration on the Mintsoft platform. GFS is the chosen global delivery partner of some of the largest and fastest growing eCommerce brands such as Wilko, Mamas & Papas, Dune, etc.

With 1000+ carrier services, we make multi-carrier delivery simple by providing an all-inclusive solution to manage multi-carrier services and multi-carrier technology, backed by GFS expertise and proactive support. With more than 30 million parcels under our care each year, our influence means we can provide impartial expertise and contingency when you need it.

About Mintsoft

Access Mintsoft is an Order Management System (OMS) which supports 3PLs, warehouses and online retailers who are looking to scale their business and deliver a more responsive and consistent service to customers.

The easy-to-use, cloud-based platform is full of excellent features and benefits that automate time consuming tasks associated with picking, packing and shipping orders. With more than 150 pre-built integrations, Mintsoft allows users to manage all channels and systems used to run their e-commerce or fulfillment business from one centralised platform.

Designed, built and supported by experts from e-commerce, logistics and warehouse management industries, Mintsoft supports the operations of more than 600 businesses worldwide.

2023-05-17T15:30:51+00:00July 21st, 2022|
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Webinar Replay: Disruption through delivery – How delivery pivoted CX for eve Sleep customers

Webinar Replay: Disruption through delivery

How delivery pivoted CX for eve Sleep customers

Creating a stand out delivery experience for customers is key to ensuring cost-efficient growth in 2022 and beyond. In this insightful session, eve Sleep – in partnership with GFS – shines a spotlight on their success story since they started back in 2015.

Avoid chaos! Working with various carriers, integrating each one separately can lead to operational chaos: multiple integrations, multiple invoices and manual operations. This can hamper productivity and operational efficiency, as well as escalate costs with no assurance of smooth and reliable delivery.

Watch now

Speaker

Steve Davies, Chief Operating Officer at eve Sleep talks about order fulfilment and delivery, with a focus on identifying bottlenecks, improving operational efficiency, reducing costs and strengthening supply chain resilience.

Hear how eve sleep are reducing overhead costs and improving customer loyalty through the use of multi-carrier services, as well as maintaining sustainability through their unique ‘swap’ service.

Discover how a multi-carrier service will reduce the burden of cost and allow you to delight your customers.

2023-05-17T15:31:55+00:00May 29th, 2022|
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Masterclass Replay: Reboot EU Sales for Your Business

Masterclass Replay: Reboot EU Sales for Your Business

Next Steps to Sell to EU Customers with IOSS

The Import One Stop Shop (IOSS) was launched in July 2021 to simplify VAT compliance and shipping for the distance selling of goods up to €150. UK businesses who qualify for this service are still hesitant to reconnect their trade ties with the EU due to a lack of clarity and sense of complexity around this post-Brexit service.

However, with the EU being the UK’s biggest eCommerce market – it’s time to change that.

Whether you want to reboot EU sales or start selling there for the first time, this 45-minute Masterclass tells you what you need to know to make selling to the EU hassle-free with IOSS.

Shipping experts, GFS have partnered with VAT experts, SimplyVAT.com , to cut through the noise and explain in ‘plain speak’ what this means, with step-by-step guidance on how to get started.

Watch now

We answer the big questions

  • What’s changed about selling to the EU since 1st January 2020?

  • What are the Top 5 IOSS myths that we need to bust?

  • In plain speak – What is IOSS and how does it help you save time, money and improve the customer experience?

  • What does the IOSS journey look like? A step-by-step walk-through with real life examples, starting from IOSS registration and subsequent selling, shipping and VAT reporting.

  • What are the common pitfalls to look out for?

Who should watch?

UK eCommerce businesses that have:

  • Stopped selling to the EU post-Brexit and want to restart
  • Want to sell to the EU for the first time
  • Want to optimise EU shipping efficiency and customer delivery experience
  • Average parcel volumes of 100 parcels per night

Our experts

Bobbie Ttooulis, GFS

Alex Wyatt, SimplyVAT

About GFS

The largest provider of eCommerce delivery solutions in the UK, GFS provide managed multi-carrier parcel services, technology, and logistics expertise.

With 1000+ carrier services, we simplify delivery and drive businesses growth through one technology platform, one invoice and one relationship. With more than 30 million parcels under our care each year, our influence means we can provide impartial expertise and contingency when you need it.

About SimplyVAT.com

SimplyVAT.com’s mission is to help you build a successful global business without the worry of VAT compliance.

With their team of experienced experts, you can register for VAT internationally, keep your brand protected with their ongoing compliance service and ensure your VAT accounts are in good order. Expand into the EU today knowing your VAT requirements are in safe hands.

2023-05-17T15:37:15+00:00May 6th, 2022|
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