Customer Services

GFS Manager

Used by our own Customer Care team to monitor 30 million parcels a year!

illustration of customer service team
illustration of customer service team

Our Complete Range of eCommerce Shipping Software

Identify, queue and delegate exceptions across all carriers

Consolidates tracking information across multiple carriers into a single system

Automatically identifies and prioritises parcel exceptions

Sends delivery instructions directly to carriers

Enables your Customer Care team to resolve issues fast

About GFS Manager

GFS Manager helps customer service teams resolve parcel exceptions fast through direct contact with carriers and consignees.

Designed for Customer Service teams dealing with high call volumes, our unique intelligent analysis rapidly identifies, queues and delegates exceptions to call centre advisors – so they can resolve issues faster. You set the rules and classifications of exceptions and control who sees the exceptions through a sophisticated, easy-to-use management console.

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5 star reviews
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Business Benefits

What does this mean for you?

  • Spot delivery exceptions early to minimise impact on customers

  • Solve parcel problems easily and quickly to boost productivity

  • Reduce the number of lost or delayed parcels to protect your bottom line

  • Improve first-time delivery success to increase customer satisfaction

Used by our own Customer Care team to monitor 30 million parcels a year!

GFS Manager is a bespoke parcel management system built specifically to help Customer Service teams solve delivery problems fast. Custom-built and tailored to you, it can integrate with any international carrier that has an online tracking service to consolidate parcel queries across your existing carriers.

Don’t forget, GFS Manager is used by our own Customer Care team as part of our Managed Multi-carrier Service, so if you’d rather not manage delivery issues in-house, we can do it for you!

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“GFS has helped us achieve our goal to deliver a relevant and consistent delivery experience to every customer, every time.”

“Their experience and professionalism were evident. Most importantly, their confidence inspired confidence in us.”