Managed Multi-Carrier Services

1000+ services in one place – with GFS at your side

Make multi-carrier shipping simple and give customers a best-in-class experience – every time

delivery man carrying packages
delivery man carrying packages

Multi-carrier delivery and returns without the pain

Single access to 1000+ services across 220 + destinations

Smart multi-carrier technology with a one-time integration

Exclusive carrier rates thanks to GFS buying power

Global outbound/inbound service with support & expert advice when you need it

Multi-carrier services the GFS way

We see delivery differently.

GFS gives you direct access to the industry’s widest network of delivery services across domestic, international and specialist carrier partners, through one GFS relationship. This means you have the services and tools you need to offer customers a wide choice of delivery options, and the flexibility to switch services on or off as needed – without the overheads of multiple carrier contracts or processes. This is all offered to you at competitive carrier rates exclusive to GFS.

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Plus some extra special care and attention…

From our pro-active parcel tracking Customer Care team.

All our services are fully managed by our Customer Care team, who use their unique knowledge and experience of the carrier market to identify and resolve delivery issues before they impact your customer. Any misroutes or delays are identified quickly, and actioned, to keep parcels on track and ensure your customer gets a smooth and seamless delivery experience every time.

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What’s included?

  • Access to 1000+ service options – including 75,000 Click & Collect locations
  • GFS Enterprise Carrier Management suite – Our in-house technology powers every stage of delivery from labelling and tracking to reporting and returns – with a one-time integration
  • GFS Operations – Collections, capacity planning and contingency – we’ve got you covered!
  • GFS Customer Care – Our in-house Customer Care team pro-actively track your parcels and solve delivery problems before they impact your customer
  • GFS Account Manager for dedicated advice and expertise when you need it
  • And more…
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Business Benefits

What does this mean for you?

  • Easy, affordable access to all the multi-carrier services, tools and expertise you need to scale your business
  • Improved operational efficiency to save time and reduce costs
  • Flexibility and contingency to mitigate risk and protect your business
  • Best-in-class customer experience to boost customer acquisition and loyalty

More than 30 million parcels under our care each year

As one of the biggest buyers of carriage in the UK, our buying power enables us to pass on savings to you. Our scale and influence means we can offer impartial advice and additional resource when you need it most.

Find out about our available delivery and returns options:

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GFS Checkout

From next day to time-definite and Click & Collect, offer customers a choice of delivery options with all Duties & Taxes calculated upfront

International eCommerce Services

Dynamic international parcel routing ships parcels to the best performing, lowest-cost carrier

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GFS Global Returns Pro

Paperless returns portal with 200+ international returns options and 320,000 drop-off points offers the ultimate returns experience


Delivery or Disappear: Elevating eCommerce Delivery to Beat Basket Abandonment

Wednesday 3rd July

11am UK Time

Fashion eCommerce in the UK