enterprise carrier management returns

Returns Management

GFS Global Returns Pro

Global returns management made simple

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A high-end returns experience without the high-end cost

200+ returns options in 195 countries

320,000 global drop-off locations

Localise in 35 languages

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Exclusive Offer

Get 12 months for the price of 10, plus no set up fee!

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Transform Your
Returns Management

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About GFS Global Returns Pro

Simplify your global returns process and reduce costs with this fast and affordable solution that offers a market-leading consumer experience.

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Cut the cost of returns

  • Dynamically offer alternative products for exchanges and cross-sell
  • Offer part-funded or consumer paid returns as well as free
  • Greater control of crediting customers
  • Put returns back into stock for faster resell

Visibility and control of global returns

  • Data accuracy and insight of what’s being returned, why and when
  • Single-view of all returns data and inventory
  • Customisable returns policies
  • Put returns back into stock faster

Fast and affordable to deploy

  • One seamless integration via API or certified connectors for leading eCommerce platforms including Shopify, Magento, SalesForce, Commerce Cloud, SAP, Hybris, BigCommerce and many more
  • 1-2 days to deploy
  • Flat, monthly fee
  • Minimal upfront investment
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Business Benefits

What does that mean for you?

  • Reduce the operational burden and cost of returns

  • Improve visibility and speed of returns for you and your customers

  • Give customers a seamless, fully branded, omni-channel returns experience

  • Eliminate manual data entry with paperless returns optimised for desktop, mobile and tablet

Get returns management right

For your customers:

  • 78% of consumers consider the returns service when choosing where to shop
  • Only 52% of consumers are happy with the returns experience
  • 1 in 5 consumers have abandoned a purchase because they were dissatisfied with the returns policy

For your business:

  • 40% reduction in customer enquiries

  • 57% reduction in returns costs

  • 50% reduction in time to get goods back in stock

Complete the circle with GFS outbound services

Combine with GFS International eCommerce Services for the easiest and most complete global outbound/inbound shipping solution so you can control operational processes and costs, give customers a consistent experience (both ways) – and expand into international markets fast.

All your eCommerce delivery needs covered in 3 simple options to 200+ countries:

GFS eCommerce Express
Fastest possible transit worldwide

GFS eCommerce Plus
Courier delivery that’s faster than postal, cheaper than express

GFS eCommerce Economy
Perfect for low-weight or low-value items

Find out more

Why returns matter

Download the infographic

Overcoming the returns challenge

Read the blog

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Track & Trace

We’re here to help!

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