Returns Management Services

GFS Global Returns Pro

Global returns management made simple

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Our Complete Range of eCommerce Shipping Software

A high-end returns experience without the high-end cost

200+ returns options in 195 countries

320,000 global drop-off locations

Localise in 35 languages

Electronic customs declarations for duty relief

Transform your
eCommerce Returns Management

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About GFS Global Returns Pro

Simplify your global returns process and reduce costs with this fast and affordable solution that offers a market-leading consumer experience.

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Cut the cost of returns

Dynamically offer alternative products for exchanges and cross-sell

Offer part-funded or consumer paid returns as well as free

Greater control of crediting customers

Put returns back into stock for faster resell

Visibility and control of global returns

Data accuracy and insight of what’s being returned, why and when

Single-view of all returns data and inventory

Customisable returns policies

Put returns back into stock faster

Fast and affordable to deploy

One seamless integration via API or certified connectors for leading eCommerce platforms including Shopify, Magento, SalesForce, Commerce Cloud, SAP, Hybris, BigCommerce and many more

1-2 days to deploy

Flat, monthly fee

Minimal upfront investment

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Business Benefits

What does that mean for you?

Reduce the operational burden and cost of returns
Improve visibility and speed of returns for you and your customers
Give customers a seamless, fully branded, omnichannel returns experience
Eliminate manual data entry with paperless returns optimised for desktop, mobile and tablet

Get returns management right

For your customers:

78% of consumers consider the returns service when choosing where to shop
Only 52% of consumers are happy with the returns experience
1 in 5 consumers have abandoned a purchase because they were dissatisfied with the returns policy

For your business:

40% reduction in customer enquiries
57% reduction in returns costs
50% reduction in time to get goods back in stock

Complete the circle with GFS outbound services

Combine with GFS International eCommerce Services for the easiest and most complete global outbound/inbound shipping solution so you can control operational processes and costs, give customers a consistent experience (both ways) – and expand into international markets fast.