enterprise carrier management locations

Track & Trace

GFS Seeker

Complete visibility of every parcel you send

GFS track and trace illustration
GFS track and trace illustration

Our Complete Range of eCommerce Shipping Software

Track and trace all parcels across all carriers in one screen

Shows tracking history for all parcels worldwide

Filter by date range, carrier, location & more

Manage claims, collections and schedule reports

Resolve parcel issues quickly with GFS Customer Care

About GFS Seeker

GFS Seeker helps you track and trace all your deliveries in one place, so you can see exactly where each parcel has been – across all carriers, services and destinations.

GFS Seeker is a central hub where you can quickly and easily manage deliveries and monitor exceptions, giving you greater visibility and control of the customer delivery experience.

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Get control of your customer delivery experience

Schedule advanced reports directly to your inbox

Schedule regular reports to show shipments in transit, delivery attempts, outstanding parcel queries and more.

Submit and manage claims

Raise claims for lost or damaged parcels and track the progress.

Book collections

Book carrier collections as and when you need them.

Actions Manager

Manage parcel queries raised by GFS and provide instructions so our Customer Care team can resolve exceptions quickly and efficiently on your behalf.

GFS seeker track and trace screen shot
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Business Benefits

What does this mean for you?

  • Check the progress of your deliveries in one place to save time

  • Escalate parcel exceptions quickly to resolve parcel queries fast

  • Reduce lost parcels and ‘return to sender’ items and keep costs down

  • Gain complete visibility of your parcels to manage and protect the customer delivery experience

Solve delivery dilemmas before they impact your customer

GFS Seeker gives you full visibility of all your parcels in one place, so you can quickly and easily find outstanding deliveries and provide directions to GFS Customer Care and to carriers to resolve issues fast – minimising any impact on your customer.

This is a key step in the GFS Enterprise Carrier Management toolkit that streamlines despatch and delivery across all carriers, sales channels and countries to help retailers save time, manage costs and control the customer experience.

“Their experience and professionalism were evident. Most importantly, their confidence inspired confidence in us.”

Fashion eCommerce in the UK

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