Getting a parcel out of the warehouse and to a customer’s doorstep requires a high level of orchestration and precision. And it is more likely than not that there will be hurdles in each micro step of this process.
Delivery operations managers have enough nail-biting pressure, and in the last few months, the challenges have only spiralled several notches up.
Increasing carrier rates, shortage of drivers, warehouse management issues, soaring fuel prices, and rising customer expectations.
The challenges continue stacking up, topped with the pressure of raised expectations for fast, free shipping set by rising customer expectations and a highly competitive eCommerce market.
Can retailers protect costs, create resilience, and build the agility to pivot shipping operations and create customer satisfaction in uncertainty?