Are you responsible for eCommerce sales?

5 ways Managed Multi-Carrier Delivery can help you sell more!

woman opening a box happy

We know that consumers have high expectations and little patience when it comes to delivery. If only we knew what these expectations are.

Good news, we do now!

According to the “Battling BaskerAbandonment” whitepaper (published by Retail Economics-GFS, 2023), failing to meet customer delivery expectations at the checkout is costing online retailer a whopping £31.5billion.

Customers are more loyal to retailers that offer the most convenience and choice in delivery and returns.

What’s your challenge?

man typing on computer keyboard holding credit card

1. “Our cart abandonment rate is too high!”

A wide choice of delivery options means customers are more likely to buy

  • GFS Managed Multi-Carrier Services offer the industry’s widest network of delivery options with a choice of 1000+ carrier services and 75,000 Click & Collect across 220+ destinations

  • Mix of services include next day, same day, nominated day, timed, Click & collect, parcel lockers and many more

  • Flexibility to switch services on/off based on customer demand and operational capacity

couple holding phone and credit card

2. “Our repeat purchase rate is too low!”

Giving customers a consistent delivery experience every time keeps them coming back for more

  • Automatic notifications means your customer knows exactly where their parcel is from checkout to doorstep

  • Pro-active carrier management by GFS Customer Care means parcels are continuously tracked and delivery issues are solved before they can impact your customer

  • When the unexpected happens GFS Operations get you back on track so delivery won’t let your customers down

earth with travel routes around it

3. “We want to expand internationally, but it’s too complex”

GFS’ global delivery expertise helps break down borders

  • Our worldwide multi-carrier management solutions help you deliver and arrange returns anywhere in the world with one partner, one tracking portal, one Customer Care team and one technology platform

  • Everything you need for eCommerce delivery in 3 simple options

  • Automatically calculate Duties & Taxes and submit customs data electronically with GFS Enterprise Carrier Management software

woman on her laptop online shopping

4. “Delivering a consistent customer experience across different sales channels”

Connect you sales channels to deliver a seamless multi-channel experience

  • Offer the same delivery services across all marketplaces and sales channels including fulfil from store

  • Unify multi-channel parcel labelling, tracking and shipping through a single platform

  • Consolidate multi-channel despatch and automatically provide tracking details directly to your customer

handing parcels over from courier to customer

5. “Our returns experience can’t compete with the big retailers”

Give customers a high-end returns experience without the high-end cost

  • Paperless returns portal enables customers to make an online return in just seconds and track its progress

  • Customers can choose to return by courier collection or drop to shop at 320,000 global locations

  • Gives retailers access to a global network of 200+ returns services globally, localised in 35 languages, with one flat affordable monthly fee

*IMRG/GFS Consumer Home Delivery Review 2019/20

*ZigZag 2020

Latest eCommerce Blogs

“GFS has helped us achieve our goal to deliver a relevant and consistent delivery experience to every customer, every time. From checkout, to doorstep – and everything in between.”

Chris Greenwood, Chief Information Officer, Mamas & Papas

See how Mamas & Papas increased satisfaction and reduced cart abandonment:

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