We know that consumers have high expectations and little patience when it comes to delivery. If only we knew what these expectations are.
Good news, we do now!
According to the “Battling BaskerAbandonment” whitepaper (published by Retail Economics-GFS, 2023), failing to meet customer delivery expectations at the checkout is costing online retailer a whopping £31.5billion.
Customers are more loyal to retailers that offer the most convenience and choice in delivery and returns.
GFS Managed Multi-Carrier Services offer the industry’s widest network of delivery options with a choice of 1000+ carrier services and 75,000 Click & Collect across 220+ destinations
Mix of services include next day, same day, nominated day, timed, Click & collect, parcel lockers and many more
Flexibility to switch services on/off based on customer demand and operational capacity
Automatic notifications means your customer knows exactly where their parcel is from checkout to doorstep
Pro-active carrier management by GFS Customer Care means parcels are continuously tracked and delivery issues are solved before they can impact your customer
When the unexpected happens GFS Operations get you back on track so delivery won’t let your customers down
Our worldwide multi-carrier management solutions help you deliver and arrange returns anywhere in the world with one partner, one tracking portal, one Customer Care team and one technology platform
Everything you need for eCommerce delivery in 3 simple options
Automatically calculate Duties & Taxes and submit customs data electronically with GFS Enterprise Carrier Management software
Offer the same delivery services across all marketplaces and sales channels including fulfil from store
Unify multi-channel parcel labelling, tracking and shipping through a single platform
Consolidate multi-channel despatch and automatically provide tracking details directly to your customer
Paperless returns portal enables customers to make an online return in just seconds and track its progress
Customers can choose to return by courier collection or drop to shop at 320,000 global locations
Gives retailers access to a global network of 200+ returns services globally, localised in 35 languages, with one flat affordable monthly fee
*IMRG/GFS Consumer Home Delivery Review 2019/20
jhart2023-11-29T10:19:38+00:00November 28th, 2023|
Daisy Lucas2023-11-28T11:59:03+00:00May 3rd, 2023|
jhart2023-05-17T12:51:44+00:00November 25th, 2022|
Jeremy Farrance2023-05-17T12:52:27+00:00July 25th, 2022|
Chris Greenwood, Chief Information Officer, Mamas & Papas
See how Mamas & Papas increased satisfaction and reduced cart abandonment:
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