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Contactless Delivery – The New Norm

Lockdown restrictions are slowly being lifted but carriers are still taking extra care to deliver as safely as possible.

You probably already know that contactless delivery has become the norm, so parcels no longer need to be signed for, and drivers and customers can keep their distance to reduce the spread of infection. But proof of delivery is still a must to protect the bottom line and the customer experience – lost parcels cost a lot of time and money and are immensely frustrating for consumers.

But different carriers are carrying out contactless deliveries in different ways, and it’s important to know what your customers can expect from their delivery, and what your POD should now look like.

It’s the same with every carrier – isn’t it?

Yes and no – there are nuances across all carriers. So we spoke to the UK’s top 3 biggest carriers to understand what ‘contactless delivery’ means to them so you have a full understanding of how parcels are actually being delivered in this way and, what the experience is for your customers.

DPD

  • All drivers must take a photo of every parcel at point of delivery
  • Customers receive an email with their delivery slot and instructions for delivery:

“We won’t ask you to sign for your parcel, we’ll take a photo of it instead in your open doorway, as proof it has been delivered. If you’re self-isolating, leave a signed note telling us where to put your parcel.”

  • If the customer is not home, the driver will take a photo of the parcel in the customer’s chosen safe place
  • The customer will be emailed the photo of their parcel once delivery has taken place

Hermes

  • Drivers can sign for deliveries on behalf of customers
  • Drivers are not required to take a photo of the parcel but have the option to when selecting the safe place option “Deliver to household” (only available for standard parcels, not light or large parcels)
  • From September, it will be mandatory for drivers to select “Deliver to household” with option for photo

Yodel

  • Drivers can either leave parcels at the doorstep or knock and wait for the customer to acknowledge receipt of delivery
  • Deliveries are recorded as “Covid19 Unable To Sign”
  • If proof of delivery is required, the driver will record the name of the person who takes the parcel
  • If the customer is not at home, Yodel will make two further attempts to deliver
  • Yodel is planning to introduce photo PODs by Q2 in 2021

It is the responsibility of our trusted carriers to provide drivers with the equipment and processes to deliver correctly and safely, so it’s great that carriers have adapted to make sure they can still capture a POD without the need for a physical signature.

But, what’s next for delivery?

It wouldn’t be surprising if carriers choose to adopt some of these changes permanently. A photo offers better transparency and more accurate proof of delivery than a signature, which can be ambiguous and illegible. It can also help customers locate parcels left in a safe place more easily.

And at GFS, we are strong believers that visibility of delivery is the key to getting delivery right first time, every time.

That’s why we spend every day pro-actively tracking and monitoring parcels. Our Customer Care team actively look for delivery issues so they can solve them before they affect the customer, and our multi-carrier tracking portal GFS Seeker offers traceability of all parcels – even across 50+ carriers and 200+ countries.

Having accessibility and transparency of data really is what powers delivery accuracy and efficiency, no matter what happens.

Why not see how we ensure retailers have a delivery contingency plan – even during times of uncertainty and rapid change? Watch the video!

2021-06-14T13:21:27+00:00September 3rd, 2020|

Press Release: GFS Global Returns Pro

GFS levels the playing field with GFS Global Returns Pro

London, 17 August 2020: After reviewing the reverse logistics market, GFS has selected ZigZag’s cutting edge technology to launch their new returns solution, GFS Global Returns Pro. GFS powers delivery for fast-expanding B2B and B2C eCommerce retailers worldwide, providing multi-carrier services, technology and expertise to manage the entire logistical process from checkout to doorstep. GFS Global Returns Pro, specifically aimed at SMEs and larger online retailers, packages together the global technology platform with 200+ multi-carrier services, plus expertise from GFS, into a single solution. It gives customers a fast and easy way to request a return in less than a minute, and enables retailers to cut the cost of returns by up to 40%. The portal can also be deployed in just 1-2 days with a simple flat monthly fee.

Neil Cotty, CEO for GFS comments: “Until now, only the largest global retailers have had access to the tools and resources to master the returns challenge. GFS Global Returns Pro will level the playing field by offering small and larger retailers a fast and affordable solution to simplify returns and give customers a high-end returns experience without the high-end cost.”

GFS Global Returns Pro is launching at the perfect time. Online retailers continue to battle rising return rates of over 50% and cost the UK more than £60bn per year. Returns also cause a huge dent in the bottom line because stock becomes tied up and handling costs are high. Returns have also become a high priority for the consumer too. According to recent research by UPS, 79% of consumers check the returns policy before making a final purchase decision, leading to 1 in 2 purchases being abandoned at checkout because they did not like the retailer’s returns policy. In recent months, lockdown has caused a sharp shift from high street to online shopping as many are left with no option but to shop online – and as online spending grows, so does the problem of returns.

Neil Cotty, CEO for GFS continues: “This is a strategic development for us. The addition of Global Returns Pro to the GFS portfolio means that we can now offer an unrivalled global outbound and inbound solution that makes it both fast and simple for eCommerce businesses to expand internationally.”

Hundreds of online retailers rely on GFS to deliver over 30 million parcels every year and is the behind-the-scenes global delivery partner for a number of the world’s fastest-growing eCommerce brands.

Al Gerrie, Co-Founder and CEO, of ZigZag Global comments:

“GFS is a well-respected eCommerce provider for some of the most exciting retailers in the industry. ZigZag is delighted that GFS has decided to use our technology to power their new returns solution. Customers from a long list of promising retailers already using GFS for their outbound logistics, will now be able to take advantage of our hassle-free  returns portal for faster refunds, creating satisfied and loyal customers.”

About ZigZag Global

ZigZag Global is a SaaS platform helping retailers to manage returns globally.

The ZigZag platform connects retailers to a global network of 220 warehouses and more than 200 carrier services in over 130 countries – all from a single integration. ZigZag uses predictive analytics to understand the most cost-effective and energy-efficient route to work out if a retailer should hold and resell returned products in local markets or bring them back via consolidation.

ZigZag’s mission is to deliver the best technology and service to transform the returns experience globally. Our mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.

Contact ZigZag:  hello@zigzag.global – +44 203 286 8223

About GFS

As the pioneer of Enterprise Carrier Management (ECM), GFS has been behind the success of some of the fastest growing brands since 2001, providing unique and affordable shipping solutions that optimise delivery from checkout to doorstep. Managing over 30 million parcels a year, our history and presence makes us the trusted partner of hundreds of online retailers, and our continual innovation ensures we anticipate the needs of our customers and stay at the forefront of the industry.

Contact Bobbie Ttooulis: bobbie.ttooulis@gfsdeliver.com +44 (0)7342 885 886

2021-06-14T13:21:46+00:00August 17th, 2020|

Overcoming the Returns Challenge

It’s estimated that in 5-10 years, consumers will be shopping online more than they do in stores. This is probably not surprising, given that in 2019 the UK had more empty shops than ever before , while eCommerce continues to grow at around 20% each year – and this trend has only accelerated in recent months as lockdown left shoppers with no choice but to buy online.

But as eCommerce continues to flourish, so too does one of retail’s biggest bugbears – RETURNS.

There’s no getting around it, returns are massively important to consumers. In fact, 78% of all consumers look at the returns policy before making a purchase and 42% of shoppers have returned something in the last 6 months . And this makes sense, a good returns service gives customers the confidence to buy a product they haven’t physically seen, touched or tried on, and if consumers are unsure about a returns policy they’re unlikely to take a risk and will shop elsewhere.

But returns can have a huge impact on the bottom line, which is why it’s critical to balance the customer experience, with the cost and operational impact.

The operational challenge

Returns cost UK retailers a whopping £60bn a year, and when 35% of shoppers deliberately over-order, returns can seriously affect the bottom line .

The problem is that typically retailers have little visibility or control around what’s being returned, why, and when. Consumers can send back a return, and retailers don’t know what products will be returned, the condition they’ll be or the cost of delivery – until the return has already happened.

This makes it difficult to plan and manage the reverse supply chain, and retailers often end up playing ‘catch up’ with their returns. This means it can take time to get resaleable goods back in stock for other customers to buy, so retailers miss out on future sales.

These challenges around returns are amplified when it comes to international returns. Customs documentation, Duties & Taxes, as well as differences in local customer expectations and preferences, can make returns a very complex and expensive endeavour.

The customer experience challenge

Returns can have a direct impact on conversion rates and repeat purchases, especially as consumers now expect the same convenience with returns as they do with delivery, with next day and even same day delivery continuing to grow in popularity.

Whether it’s the returns policy on the website, or a previous returns experience, returns are a key deciding factor when a consumer is choosing where to shop.

What’s important to consumers when it comes to returns?

  • How long do they have to submit a return – how quickly do they have to decide?
  • The range of options on offer – are they convenient? Can they drop a parcel at their preferred store location or can they arrange a courier collection?
  • How much will it cost?
  • Can they exchange for a different size or colour?
  • How quickly will they receive a refund?
  • How do I know if my parcel has been received – what if it gets lost? Consumers say tracking and receipt of return is the most important aspect of the returns process .

Above all, returns need to be easy, convenient – and fast. Customers need peace of mind that they can easily return goods and get their money back quickly.

This is what will give them the confidence to buy, even if they’re not sure about a product, and this trust can convert a first-time customer into a loyal customer.

The international challenge

Returns are even more critical to your international customers – especially when buying online from overseas already feels like a bit of a risk. But the challenges around returns are magnified when it comes to cross-border logistics.

Every country has its own preferences and expectations when it comes to shopping online, delivery and returns – so it’s important to tailor your returns to each local market.

For example:

  • Germany has a real ‘returns culture’ – up to 70% of fashion purchases are returned
  • More than half of consumers in France choose to drop a return at a Drop Off location
  • Parcel lockers are more popular in China than any other nation
  • The Spanish and Chinese are most likely to abandon a cart if the returns policy is unsatisfactory
    (IMRG Returns Review 2020)

With cross-border returns, also comes the added challenge of Duties and Taxes. 68% of all consumers worldwide check to see if there will be any additional taxes to be paid . Using a DDP (Duty Paid) option is a way to remove this sales barrier, but this can be more time-consuming and costly for retailers – with many choosing to leave it up to the consumer to resolve themselves, which doesn’t make for a positive shopping experience.

Returns can no longer be an after-thought

Choice, flexibility, convenience, speed, visibility – this is what shoppers expect from a returns service, and this is mostly because this is what they get when shopping with a Tier 1 retailer. But businesses like these have huge budgets, sophisticated technology, robust infrastructures and access to an endless number of services – something that is out of reach for many growing businesses. It’s vital, therefore, that businesses find affordable solutions to deliver a returns solution that can compete and provide a flexible and seamless full-loop outbound and inbound shopping experience.

That’s why GFS is launching Global Returns Pro, the first choice for expanding eCommerce businesses wanting a fast and affordable solution to simplify global returns and give customers a high-end experience, without the high-end cost.

Click here to find out more and take advantage of our early-bird launch offer!

i – https://www.bbc.co.uk/news/business-49349703

ii – https://www.statista.com/statistics/288487/forecast-of-global-b2c-e-commerce-growth/

iii – GFS/IMRG Consumer Home Delivery Report 2019/20

iv – ZigZag 2020

v – ZigZag 2020

vi – GFS/IMRG Consumer Home Delivery Report 2019/20

vii – IMRG Returns Review 2020

2021-06-14T13:21:53+00:00July 2nd, 2020|

The New Normal: What impact will COVID-19 have on eCommerce and delivery?

As more businesses begin to re-open their doors, life is edging its way back to some kind of normal, but the reality is we don’t know what “normal” will look like in 1 month, 6 months or even 12 months’ time – what we do know is that businesses are likely to feel the impact of COVID-19 for quite some time.

It’s clear that eCommerce has experienced a surge in demand. As the country battened down the hatches back in March, consumer habits shifted dramatically, with 37% of us shopping online more than ever before*.

In fact, eCommerce sales soared to a massive 10-year high, as consumers were forced to do the majority of their shopping online for the first time ever.

How Did Retailers Cope?

The hike in demand put many retailers in a delicate situation, having to balance unplanned peak-level order volumes, with social distancing in the warehouse, as well as delays in the supply chain and carrier capacity issues. 

Many businesses either had to reduce staff numbers quickly or pause trading altogether. Even household names like Next and TK Maxx took the decision to completely cease selling online until they could guarantee the safety of their staff – a completely unprecedented move.

Even retailers that were able to continue “business as usual” were forced to advise delays of up to 10 days or more for delivery – timeframes that have really been unheard of in the UK this side of the 21st Century.

Some companies looked for inventive ways to continue to connect with customers and recreate the in-store shopping experience. John Lewis launched a ‘virtual services’ hub so that shoppers could book one-on-one video appointments with retail experts, who could help with setting up nurseries, interior design and personal styling. Curry’s PC World launched a video service so they can help online customers make informed choices when buying electronics. Retailers who didn’t sell online before also turned to delivering to keep their businesses afloat.

The businesses that have managed to maintain consistent service levels and sales, have been those that allowed for some flexibility to pivot their business model and adapt to change quickly.

What’s the outlook for eCommerce Post-COVID?

We saw shops open on 15th June and thousands of shoppers rushed back to the high street, with mile-long queues and waiting times of up to 2 hours. But let’s not jump to conclusions. While people may be quite happy queuing in sunshine at the moment – will they do the same in the rain? The likelihood is the novelty will wear off quickly!

While many jumped at the chance to get out and hit the high street, others are still more apprehensive. We also can’t forget that many people will be recovering financially from being on furlough and may be nervous to spend – May saw a slight dip in the rate of growth for eCommerce compared to April (96% vs 83%), perhaps down to the fact that shoppers stopped panic buying and became more cautious of their spending. But these are still massive numbers regardless.

eCommerce has been growing steadily for the last 3 years, hovering at around +20% YoY. The COVID crisis has simply accelerated the rate of growth ahead of time, a trend that we see continuing as consumer habits have shifted.

We will probably find that key verticals traditionally considered as instore purchases, such as food, flowers and wine, health and beauty, may find that shoppers continue to buy online which could result in a permanent shift of business model for sectors such as these.

And as retail continues to lean online, e-fulfilment will become a core focus, with many businesses re-prioritising the purpose of their store estates and delivery strategy – especially considering that the value and importance of delivery has now been brought front of mind.

As Andy Mulcahy, Strategy and Insight Director at IMRG said recently: “We are also starting to see a differential by retail tier, with mid-market losing out to budget retailers, a trend to watch as consumers seek value for money in uncertainty, however, on the other hand we are likely to see consumers looking for brand trust and quality. This can result in a squeeze in the mid-tier where appealing to both needs has been traditionally harder to balance. Retailers will need to listen to their customers, and find new ways to become increasingly transparent, flexible and innovative in order to navigate the rocky and uncertain road ahead.”

How Can Retailers Adapt For The Future?

Whatever happens, it’s clear that we are in a constant state of flux and uncertainty – making it difficult for businesses to plan and forecast as they typically would. And soon we’ll be facing PEAK and BREXIT. Logically the businesses that have the flexibility and agility to react fast, with a focus on contingency and cost control will be the ones most likely to not only survive, but thrive.

This is no different to how businesses should be looking at delivery. Delivery is one of the most important parts of the customer experience and multi-carrier delivery not only gives retailers the ability to switch carriers, but also strike the right balance between performance, service and cost. By expanding delivery, it makes it possible to offer customers wider choice of delivery and service consistency – which will especially be important in this competitive climate. While customers may have been more tolerant over the last few months – don’t be fooled, a good customer experience will always be a huge sales motivator.

At GFS, we give retailers flexibility and contingency by offering single access to the widest range of global multi-carrier services for delivery and returns with a seamless customer experience – no matter what happens.

Make sure you always have a Plan B – Watch this video to find out how!

Or contact us to see how GFS can help prepare your eCommerce business for every eventuality.

 

2021-06-14T13:22:08+00:00June 19th, 2020|

Delivery contingency when you need it most

Delivery contingency when you need it most

Contact us using the form below for a free, no obligation consultation and find out how GFS can provide you with delivery support and contingency, even when the unexpected happens.

2021-06-14T13:22:19+00:00June 2nd, 2020|

Multi-carrier Parcel Management – See Delivery Differently

Your customers are looking for maximum choice and convenience when shopping online. When it comes to delivery, that means working with multiple carriers to access different services. But juggling carrier management in this way can be costly and time consuming. That’s where Multi-carrier Management Solutions come in. It’s time to See Delivery Differently.

If you are having trouble viewing the video, please allow all browser cookies or watch on YouTube
2021-06-14T13:33:57+00:00May 26th, 2020|

International eCommerce Delivery: Costs, Carriers and Ensuring Customer Satisfaction

eCommerce allows business to expand beyond their physical stores and opening hours to sell anywhere, at any time. Bypass geographic limitations and reach customers no matter where they live. Shipping internationally enables access to larger markets and bigger profits, making it a high priority for many businesses. So, how can you get your product from A to B even when crossing borders?

How Much Does eCommerce International Shipping Cost?

There are many different considerations when it comes to shipping internationally and the cost can be affected by many different aspects.

Where you are shipping to and what you are shipping.

Generally, the further away you are shipping to, the higher the cost, but different countries also have different cross border laws that you need to consider. These also can depend on what products you are shipping, with varying rates of taxes and duties on those products affecting cost. It’s important to decide what countries you want to sell into and learn their requirements for different products. Find out:

• What kind of duties and taxes are involved?
• How does their customs work?
• What kind of paperwork will be required for the parcel to ship easily with no delays for the customer?

Size and weight of the parcel

Size and weight obviously will affect the cost of the parcel being shipped. You can help reduce costs for this by cutting down on product packaging that affects its dimensions and ensuring your packaging is streamlined.

The carrier you use

Different carriers obviously come with different costs and you will want to go with the most reliable service at the best price. However, with international delivery it can be a bit more complicated. Some carriers will have the highest shipping rate in one country, but the lowest shipping rate in another. Also one carrier might be cheaper for heavy items, but might not be the cheapest for smaller packages.

Multi-carrier Ecommerce Shipping

Due to the differing rates from different carriers, the cheapest way to do international eCommerce delivery is to use multiple carriers. You can take advantage of reduced prices for shipping smaller items or choose different carriers based on the best local service of that country.

It also means that you can offer more choice to your customers. International shipping is always going to take longer than domestic, and sometimes this can be off putting for customers. However, giving them the option of paying more for a faster service, or saving money if they’re willing to wait longer can help ensure a sale. This has been proven to increase satisfaction in customers buying from you, as well as reducing the chance of cart abandonment.

Ensuring A Good Customer Experience when Shipping Internationally

Keeping customers happy means making sure your international delivery is quick and efficient. Even when buying from a different country, customers want that instant gratification from buying, and any delays or issues that come up can affect their satisfaction with the service. That’s why it’s so important to get the paperwork right to avoid unnecessary delays. A commercial invoice and an export packing list are almost always necessary for your packages, although the requirements vary country to country. Duties and taxes also need to be paid on time to avoid hold ups at customs.

Transparency on costs and tracking

Although sometimes delays are unavoidable, what you can avoid is keeping your customers in the dark. That’s why parcel tracking and good customer service is so important. Sometimes customers will want to check the status of their package or ensure it’s on its way. Giving them transparency can be the difference between a positive and a negative experience and change the possibility of repeat sales.
Ensure your website also displays full information on shipping either on an international shipping page or on each product, detailing which countries you ship to, how long it is likely to take and if they can track orders.

Tracking and full transparency not only increases customer satisfaction but also saves you time handling refund requests for customers unsure where their package is or dealing with questions.

Calculating Duties and Taxes for International Ecommerce Delivery

Calculating the different costs of duties and taxes for different countries can seem like a real headache, as well as ensuring it’s added to the products during the checkout process. Our technology gives you a simple solution. Our GFS Checkout widget easily integrates onto your website and calculates the duties and taxes for you, gives you the choice of including it in the total price or showing it as separate additional cost, as well as giving the customer the option of paying it now, or when the parcel arrives. Find out more about integrating GFS Checkout.

An International Ecommerce Delivery Service

It is possible to manage all the requirements of international eCommerce shipping in-house. However, with a global delivery partner like GFS, you can take the hassle out of international delivery. With access to 50+ carriers across 220+ countries, we can ensure you get the best rates and the best local service. As well as a choice of services, you will also have an Account Manager for on-hand support, and pro-active parcel tracking and carrier management with our GFS customer care team. Find out more about our eCommerce International Shipping.

2021-06-14T13:22:36+00:00May 20th, 2020|

Interview with GFS: What will you learn about peak from a GFS Masterclass?

Interview with GFS: What will you learn about peak from a GFS Masterclass?

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2021-06-14T13:34:09+00:00January 30th, 2020|

Interview with IMRG: What can you expect from a GFS Masterclass?

Interview with IMRG: What can you expect from a GFS Masterclass?

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2021-06-14T13:34:14+00:00January 22nd, 2020|

GFS International Last Shipping Days

GFS International - Last shipping days for Christmas

This table shows you the latest recommended shipping days to ensure your GFS International parcels are delivered in time for Christmas:
GFS eCommerce Economy
France, Germany, Austria, BeneluxMonday 16th December
Rest of EuropeWednesday 11th December
Rest of WorldSaturday 7th December
GFS eCommerce Plus
IrelandThursday 19th December
GermanyWednesday 18th December
Rest of EuropeTuesday 17th December
AustraliaMonday 16th December
CanadaWednesday 18th December
Middle EastTuesday 17th December
Latin AmericaFriday 13th December
AsiaMonday 16th December
Africa Monday 16th December
2021-05-11T12:05:53+00:00November 21st, 2019|

Managing Customer Expectations at Christmas

It’s the most wonderful time of the year but along with the festivities, online retailers are bracing themselves for peak season.

With next day now an expected delivery option, each year shoppers confidently place orders closer to Christmas Day. However, alongside this comes stress and disappointment if carefully chosen Christmas gifts don’t arrive on time. Whilst this is not always at the fault of the retailer, consumers often do blame retailers, which then plays a major role in whether they choose to buy from a particular retailer again.

How can you manage expectations and keep customers happy, so they keep coming back to buy throughout the New Year?

Offer Delivery Choice

We know that customers want choice, and offering that choice is even more important when it comes to Christmas. Customers want to be able to get a package at a certain time or pick up from a place convenient for them to ensure they have presents ready for when they need them. Giving them this choice helps them feel in control, which at a stressful time for consumers makes their customer experience even better.

Offering a range of delivery methods and dates also means you are able to spread the demand across numerous carriers, which offers better contingency and enables more planning rather than stretching the traditional delivery model to breaking point. By giving customers the choice of a time or pick up from a different location, you also increase first-time delivery success, minimising the need for re-delivery attempts and taking the strain away from the carriers.

Managing Expectations on Last Minute Orders

Managing expectations is really important for online retailers. It’s important to have a set date for the last orders so that you can guarantee that parcels will reach them by Christmas. This should be made very clear on your website so it’s immediately visible on all pages, and also reiterated when people select delivery options in the checkout.

Being upfront about delivery lead times ensures that you don’t disappoint customers and lose their future custom. Communicating it via a countdown on the website also highlights urgency pushing them to straight away rather than thinking about it and coming back at a later date.

It’s important not to over promise. Even if you can’t deliver on time or can’t offer fast delivery, its important to be clear rather than letting customers down at the and damaging your reputation.

Maximise Your Efficiency

Increasing your internal efficiency is important to ensure your fulfilment operation doesn’t get snowed under when it gets to crunch time. Your despatch technology needs to be agile so that you can scale up and down based on fluctuating demand during the busy season. Make sure you have the resources and capacity in place to handle increased demand, so that peak runs as smoothly as possible, with minimal stress or risk.

Prepare For The Unexpected

Even with all the planning, there are things that can go wrong over Christmas at the last minute. Goods might not arrive on time, carriers can run over capacity, or bad weather can strike.

Make sure your customer service strategy is ready to handle the queries and demands of your customers. Keep customers informed and updated along the process to ensure they are kept happy even while waiting.

GFS can help you at peak times like Christmas through integrated technology that covers everything from point of sale to delivery and back again. Whether it’s adding delivery options for our customer, or handling problems with specific carriers that let you down, GFS can help with it all. Contact us now to start your journey to easier peak times with GFS.

2021-06-14T13:30:13+00:00November 14th, 2019|

Christmas Carrier Schedule

GFS Christmas Carrier Schedule
 DHL ExpressDHL ParcelDPDDPD LocalDX FreightHermesPantherTuffnellsYodel
Wednesday
18th December
Normal serviceNormal serviceNormal service Normal service Normal service Normal service Normal service Normal service Normal service
Thursday
19th December
Normal service Normal service Normal service Normal service Normal service Normal service Normal service Normal service Normal Service - Last shipping date for 72hr service
Friday 20th DecemberNormal service Normal service Normal service Normal service Normal Service - Last day for Next Day deliveries, pre ChristmasNormal service Normal service Normal service Normal Service - Last shipping date for 24-48hr service
Saturday
21st December
ClosedSaturday deliveries onlyPrebooked collections only - Saturday deliveries as normalPrebooked collections only - Saturday deliveries as normalSaturday 09:30 & 12:00 deliveries onlyNormal service Normal serviceClosedNormal service
Sunday
22nd December
ClosedClosedPrebooked collections only - Sunday deliveries as normalPrebooked collections only - Sunday deliveries as normalClosedNormal service Normal serviceClosedNormal service
Monday
23rd December
Normal service Normal Service - Next Day deliveries due on 24thNormal Service - Next Day deliveries due on 24thNormal Service - Next Day deliveries due on 24thLast day for 09:30 & 12:00 services for delivery 24th Normal service Normal service Normal service Normal service
Christmas Eve Tuesday 24th DecemberCollections with extended transit timesNormal service Normal service Normal service No collections - only 09:30 & 12:00 delivery serviceNormal service Normal service No collections - Premium deliveries onlyNormal service
Christmas Day Wednesday 25th December (Bank Holiday)ClosedClosedClosedClosedClosedClosedClosedClosedClosed
Boxing Day Thursday
26th December (Bank Holiday)
ClosedClosedClosedClosedClosedNo deliveries - Prebooked collections onlyClosedClosedNo deliveries - Prebooked collections only
Friday
27th December
Normal service Normal service Normal service Normal service Normal Service - No Eire deliveriesNormal service Normal service ClosedNormal service
Saturday
28th December
ClosedSaturday deliveries onlyNormal serviceNormal serviceSaturday 09:30 & 12:00 deliveries onlyNormal ServiceNormal serviceClosedNormal Service
Sunday
29th December
ClosedClosedClosedClosedClosedNormal ServiceClosedClosedClosed
Monday
30th December
Normal service Normal ServiceNormal ServiceNormal ServiceNormal Service - No Eire deliveriesNormal ServiceNormal ServiceNormal Service - P1 collected from 23rdNormal Service
New Years Eve Tuesday
31st December
Collections with extended transit timesNormal ServiceNormal ServiceNormal ServiceNo collections - only 09:30 & 12:00 delivery service - No Eire deliveriesNormal ServiceNormal ServiceClosedNormal Service
New Years Day Wednesday 1st January 2020 (Bank Holiday)ClosedClosedClosedClosedClosedNo deliveries - Prebooked collections onlyClosedClosedNo deliveries - Prebooked collections only
Thursday 2nd January 2020Normal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank Holiday Normal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank Holiday
Friday 3rd January 2020Normal serviceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal Service
2021-06-14T13:30:18+00:00November 11th, 2019|
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