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GFS International Last Shipping Days

GFS International - Last shipping days for Christmas

This table shows you the latest recommended shipping days to ensure your GFS International parcels are delivered in time for Christmas:
GFS eCommerce Economy
France, Germany, Austria, BeneluxMonday 16th December
Rest of EuropeWednesday 11th December
Rest of WorldSaturday 7th December
GFS eCommerce Plus
IrelandThursday 19th December
GermanyWednesday 18th December
Rest of EuropeTuesday 17th December
AustraliaMonday 16th December
CanadaWednesday 18th December
Middle EastTuesday 17th December
Latin AmericaFriday 13th December
AsiaMonday 16th December
Africa Monday 16th December
2021-05-11T12:05:53+00:00November 21st, 2019|

Managing Customer Expectations at Christmas

It’s the most wonderful time of the year but along with the festivities, online retailers are bracing themselves for peak season.

With next day now an expected delivery option, each year shoppers confidently place orders closer to Christmas Day. However, alongside this comes stress and disappointment if carefully chosen Christmas gifts don’t arrive on time. Whilst this is not always at the fault of the retailer, consumers often do blame retailers, which then plays a major role in whether they choose to buy from a particular retailer again.

How can you manage expectations and keep customers happy, so they keep coming back to buy throughout the New Year?

Offer Delivery Choice

We know that customers want choice, and offering that choice is even more important when it comes to Christmas. Customers want to be able to get a package at a certain time or pick up from a place convenient for them to ensure they have presents ready for when they need them. Giving them this choice helps them feel in control, which at a stressful time for consumers makes their customer experience even better.

Offering a range of delivery methods and dates also means you are able to spread the demand across numerous carriers, which offers better contingency and enables more planning rather than stretching the traditional delivery model to breaking point. By giving customers the choice of a time or pick up from a different location, you also increase first-time delivery success, minimising the need for re-delivery attempts and taking the strain away from the carriers.

Managing Expectations on Last Minute Orders

Managing expectations is really important for online retailers. It’s important to have a set date for the last orders so that you can guarantee that parcels will reach them by Christmas. This should be made very clear on your website so it’s immediately visible on all pages, and also reiterated when people select delivery options in the checkout.

Being upfront about delivery lead times ensures that you don’t disappoint customers and lose their future custom. Communicating it via a countdown on the website also highlights urgency pushing them to straight away rather than thinking about it and coming back at a later date.

It’s important not to over promise. Even if you can’t deliver on time or can’t offer fast delivery, its important to be clear rather than letting customers down at the and damaging your reputation.

Maximise Your Efficiency

Increasing your internal efficiency is important to ensure your fulfilment operation doesn’t get snowed under when it gets to crunch time. Your despatch technology needs to be agile so that you can scale up and down based on fluctuating demand during the busy season. Make sure you have the resources and capacity in place to handle increased demand, so that peak runs as smoothly as possible, with minimal stress or risk.

Prepare For The Unexpected

Even with all the planning, there are things that can go wrong over Christmas at the last minute. Goods might not arrive on time, carriers can run over capacity, or bad weather can strike.

Make sure your customer service strategy is ready to handle the queries and demands of your customers. Keep customers informed and updated along the process to ensure they are kept happy even while waiting.

GFS can help you at peak times like Christmas through integrated technology that covers everything from point of sale to delivery and back again. Whether it’s adding delivery options for our customer, or handling problems with specific carriers that let you down, GFS can help with it all. Contact us now to start your journey to easier peak times with GFS.

2021-08-02T12:10:02+00:00November 14th, 2019|

Christmas Carrier Schedule

GFS Christmas Carrier Schedule
 DHL ExpressDHL ParcelDPDDPD LocalDX FreightHermesPantherTuffnellsYodel
Wednesday
18th December
Normal serviceNormal serviceNormal service Normal service Normal service Normal service Normal service Normal service Normal service
Thursday
19th December
Normal service Normal service Normal service Normal service Normal service Normal service Normal service Normal service Normal Service - Last shipping date for 72hr service
Friday 20th DecemberNormal service Normal service Normal service Normal service Normal Service - Last day for Next Day deliveries, pre ChristmasNormal service Normal service Normal service Normal Service - Last shipping date for 24-48hr service
Saturday
21st December
ClosedSaturday deliveries onlyPrebooked collections only - Saturday deliveries as normalPrebooked collections only - Saturday deliveries as normalSaturday 09:30 & 12:00 deliveries onlyNormal service Normal serviceClosedNormal service
Sunday
22nd December
ClosedClosedPrebooked collections only - Sunday deliveries as normalPrebooked collections only - Sunday deliveries as normalClosedNormal service Normal serviceClosedNormal service
Monday
23rd December
Normal service Normal Service - Next Day deliveries due on 24thNormal Service - Next Day deliveries due on 24thNormal Service - Next Day deliveries due on 24thLast day for 09:30 & 12:00 services for delivery 24th Normal service Normal service Normal service Normal service
Christmas Eve Tuesday 24th DecemberCollections with extended transit timesNormal service Normal service Normal service No collections - only 09:30 & 12:00 delivery serviceNormal service Normal service No collections - Premium deliveries onlyNormal service
Christmas Day Wednesday 25th December (Bank Holiday)ClosedClosedClosedClosedClosedClosedClosedClosedClosed
Boxing Day Thursday
26th December (Bank Holiday)
ClosedClosedClosedClosedClosedNo deliveries - Prebooked collections onlyClosedClosedNo deliveries - Prebooked collections only
Friday
27th December
Normal service Normal service Normal service Normal service Normal Service - No Eire deliveriesNormal service Normal service ClosedNormal service
Saturday
28th December
ClosedSaturday deliveries onlyNormal serviceNormal serviceSaturday 09:30 & 12:00 deliveries onlyNormal ServiceNormal serviceClosedNormal Service
Sunday
29th December
ClosedClosedClosedClosedClosedNormal ServiceClosedClosedClosed
Monday
30th December
Normal service Normal ServiceNormal ServiceNormal ServiceNormal Service - No Eire deliveriesNormal ServiceNormal ServiceNormal Service - P1 collected from 23rdNormal Service
New Years Eve Tuesday
31st December
Collections with extended transit timesNormal ServiceNormal ServiceNormal ServiceNo collections - only 09:30 & 12:00 delivery service - No Eire deliveriesNormal ServiceNormal ServiceClosedNormal Service
New Years Day Wednesday 1st January 2020 (Bank Holiday)ClosedClosedClosedClosedClosedNo deliveries - Prebooked collections onlyClosedClosedNo deliveries - Prebooked collections only
Thursday 2nd January 2020Normal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank Holiday Normal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank HolidayNormal service - Scottish Bank Holiday
Friday 3rd January 2020Normal serviceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal ServiceNormal Service
2021-06-14T13:30:18+00:00November 11th, 2019|

What Delivery Options Do Customers Want?

Whether it’s prompt arrival, great customer service or plenty of choice, delivery can be the difference between a customer abandoning or repeating a purchase.

Choice and Convenience At The Checkout

Customers shop online due to the convenience of being able to spend time choosing products in their own home. That desire for convenience also extends to delivery. Whether it’s picking up from a place that is close to work or home, or choosing a day or time that they know they will be in. The more choice and flexibility you can offer, the more likely they are to confidently commit to their purchase. With 40% of all abandoned carts occurring because of lack of convenient delivery options^, we know that delivery choice is of great importance.

Find out how GFS Checkout can offer an easy way to offer more options.

Transparency and Visibility

Once an order has been despatched, customers like to be kept updated on the progress of their order. When asked in this year’s Consumer Home Delivery Review, 89% of respondants said they want delivery information once their order is in motion. The most important updates are relating to problems with their delivery – anticipated delays or failure to deliver – as well as confirming the expected time slot. Notifications such as these manage expectations and help consumers ensure they are available when their delivery is due, which helps to reduce the number of delivery attempts and increase customer satisfaction.

Sustainable Options

The environment is one of the biggest issues in the world today and this will inevitably have an impact on the carrier industry as consumers increasingly look for ways to reduce their carbon footprint – as detailed in our blog.

43% of brits say that they are more likely to shop with a rival retailer if they offer more sustainable delivery options.* These include more consolidated delivery approaches, such as click and collect or pick up/ drop off points. For those using such services, there is an 80% reduction in delivery vehicles on the streets, improving fossil fuel emissions.** Communicating this to consumers when choosing their delivery option will be important to make sure people are aware of how they can help reduce their carbon footprint.

Personal Service and Loyalty Programmes

Customers are now beginning to look for a more personal experience, with 15% of customers said they expect online providers to remember them and tailor their delivery around their usual or preferred arrangements.*

79% of consumers also say that they want eCommerce websites to offer a delivery loyalty program.* When they shop repeatedly, they want to be rewarded, and that includes benefiting from either faster delivery or free delivery. With loyalty points or a subscription service like Amazon Prime, retailers can offer the benefits that will make consumers choose them over anyone else.

Tailor delivery to suit your customer to reduce cart abandonment, increase sales and boost customer loyalty. Find out how we can help you do this!

*Doddle, 2019 (https://solutions.doddle.com/doddle-pulse-sustainable-delivery)
**Metapack, 2018 (https://www.digitalcommerce360.com/2018/07/25/how-consumers-view-online-delivery-options/)
^GFS & Tamebay, 2018
2021-08-02T12:09:32+00:00October 29th, 2019|

The Importance of eCommerce Delivery when selling on Online Marketplaces

Online Marketplaces are fast becoming one of the most popular ways for consumers to buy online, accounting for 52% of global online sales. It’s increasingly important to step into the developing world of online marketplaces in order to grow international sales. Having a presence on different online marketplaces alongside your own website means you can ensure you don’t miss out on any key opportunities.

Innovative eCommerce Delivery and Online Marketplaces

Delivery is a key driver in how marketplaces, such as Amazon, continue to blaze ahead and grow. Innovations in this space continue to push the boundaries of delivery, offering customers faster and more convenient delivery options than ever. Amazon especially makes headlines for its revolutionary shipping options, with one day and same day becoming more popular, and talk of potential half hour drone deliveries in the future. Whilst these are not viable for many businesses, it shows how important delivery is to stay competitive on online marketplaces.

How Important Is eCommerce Delivery when selling on Online Marketplaces?

On online marketplaces, there is opportunity to reach more customers but with more competition from other sellers. This means that delivery could be the difference between a customer buying from you vs a competitor.

Retaining Trust Through Delivery

Marketplaces give customers a sense of trust and confidence even if they have never bought from you before, and this trust is what will make them more likely to seek out your brand in future. When comparing online sellers, delivery can encourage more repeat purchases as consumers look to spend their hard earned money with sellers that offer convenience and reliability. A choice of delivery options, means they can select delivery to suit their lifestyle whilst it’s also important to make sure you can then deliver on your promises and orders arrive when your customer expects them to.

This is why it’s important to make sure you have the capacity and technology in place to support multi-channel order fulfilment, so you can despatch orders promptly and offer customers visibility of the parcel journey.

GFS Channel Connector can help you consolidate orders across various marketplaces to automate labelling and parcel tracking for a seamless customer experience.

Outsourcing your delivery can help you fulfil your orders and ensure you have confidence on your delivery process. Contact us to find out more about working with GFS to handle your deliveries.

2021-08-02T12:09:13+00:00October 8th, 2019|

6 tips to Brexit-proof your delivery

We want to give you clarity and confidence to continue shipping to the EU and Rest of the World, so that as Brexit approaches, delivery doesn’t become a barrier to cross-border sales and international growth.

That’s why we’ve set out these 6 practical tips to Brexit-proof your delivery and put you in the best position to continue to drive your business forward in the EU (and worldwide) with confidence – regardless.

So what do you need to do?

Complete the form to download the complete tipsheet and find out more!

2021-08-02T12:08:48+00:00September 17th, 2019|

How to grow international sales with online marketplaces

$1.86 trillion was spent globally on the top 100 online marketplaces in 2018

Which goes to show there’s a world of opportunity amongst online marketplaces beyond Amazon and eBay.

We have teamed up with global marketplace experts, Muloot, to bring you this eBook that will show you where the biggest marketplace opportunities are in the world, and how to use them to your unique advantage to grow international revenues.

In this eBook you’ll find out about:

  • What are the key challenges for online sellers – with results from our recent retailer survey
  • The Global Marketplace Landscape – with Muloot’s top 15 ‘rising star’ marketplaces around the world
  • Implementing a delivery strategy that fulfils marketplace and customer satisfaction
  • How to kickstart your international marketplace growth journey
Download the eBook
2021-08-02T12:08:19+00:00September 13th, 2019|

How Will Sustainability Affect Ecommerce Delivery?

When we look at the future for delivery and logistics, there is a lot of buzz around AI, automation and technological innovation. However, one subject that is increasingly important for businesses and consumers is the environment. With all the haulage and miles that go into the delivery businesses, how will these companies tackle sustainability?

Eco-Friendly Transport

One of the most obvious ways that delivery companies will look to tackle their carbon footprint is through vehicles. Haulage lorries are far behind cars in terms of innovation in electric motors, although as more cars become electric, we are likely to see more vans and lorries become electric too. Companies are also looking at switching from diesel lorries to help reduce emissions. Robot and drone deliveries are still a futuristic prospect, but another innovation that will help companies go green.

Reducing Delivery Failures

Ordering products online always raises questions around the environmental impact. However, some of the major costs and carbon outputs for delivery companies come in the last few miles of the delivery journey. When there is a failed delivery, it sets of a chain of events that involves extra miles being driven to try and re-deliver, or for the consumer to pick it up from another location. Cutting down on failed first time deliveries is a key way to reduce carbon footprint. It might seem like a hard thing to achieve, but the best way to do this is by giving customers more delivery options such as nominated day, timed delivery and click and collect. This gives customers more control over when they can get the delivery, which cuts down on failed deliveries and those extra miles.

Maximising Performance Of Your Carrier

Many eCommerce companies work with multiple carriers to get the best service for their customers. As well as being complicated and time-consuming, this means more collections, more emissions and more delivery vehicles on the already-clogged-up roads. By reducing the amount of pickups, companies can improve efficiency, and maximise delivery performance. Working with GFS enables you to simplify multi-carrier shipping with a single collection service, so you can make your deliveries greener.

Environmental impact is more important for customers, businesses and governments as global warming becomes a pressing issue. However, there are ways that delivery companies and eCommerce businesses can help reduce their own environmental footprint. Plus, with 43% of UK shoppers saying that they are more likely to shop with a retailer if they offer a greater range of sustainable delivery options, its not just about the environment, but also about retaining your customers and staying ahead.

2021-08-02T12:07:42+00:00August 14th, 2019|

5 Key Takeouts From Our Online Marketplace Masterclass

In our recent masterclass, we looked at the growing opportunity with online marketplaces. With 1.86 trillion spent globally on the top 100 marketplaces in 2018 and marketplaces accounting for 52% of global online sales, retailers are increasingly seeing the chance for growth through different avenues. We’ve rounded up some of the key takeouts from the day:

The Top Marketplaces Are Located in North America

The biggest opportunity when it comes to marketplaces is in North America. 61 of the top 100 marketplaces are located there, with Europe trailing at only 14. It’s clear there is a big opportunity for retailers to tap into the USA eCommerce market and grow their online sales.

The Fastest Growing Opportunity Is In The Netherlands

Russia, Indonesia, Turkey and Brazil all have fast-growing eCommerce markets, ranging from 8% to 20% growth. The Netherlands, however, is the fastest-growing. Dutch shoppers have spent around 20 billion Euros in the year 2016, showing a growth of around 23%. Add to that that the Internet penetration in the Netherlands is more than 90%, its an attractive eCommerce market with a lot of potential over the coming years.

It’s Important to Choose Your Marketplace Well

Retailers may be tempted to sell on every marketplace going. However, it’s important to identify your priorities in order to decide which market will work best for your business. Consider the demographics, product availability, consumer culture, delivery, duties and compliance. Shortlist the potential marketplaces based on whether it suits your brand, and how much competition there is for your products. It’s also important to look at what kind of support you will get and how easy it will be to integrate with your technology and way of working.

There’s More to Marketplaces than Amazon

As one of the biggest eCommerce websites, Amazon is usually the first thought when it comes to online marketplaces. However, there are many marketplaces out there, and more and more are emerging as rising stars in the industry. These include Catch (based in Australia) with 5 million monthly visitors, The Market (based in New Zealand) with 3.6 billion visits, New Egg, which is operating in 80+ countries with 49 million users per month. These are just a few of the emerging websites that are grabbing attention, with many more to choose from. Make sure you look beyond Amazon and get in at the ground floor with one of the companies that are growing quickly.

Delivery Is Still Key When It Comes to Selling in Marketplaces

Delivery can be a barrier for many retailers when it comes to selling abroad. Logistically it can seem like a headache, with different customs and documentation needed for different countries. Where it might seem like a logistical problem, it’s also a marketing opportunity. Having quick and effective delivery globally means repeat business and better customer experience. Working with GFS can help you with reliable service, expertise on delivering across the world, and easy technology integration. Contact us to talk about how we can help you solve your delivery problems.

2021-08-02T12:07:13+00:00August 7th, 2019|

How To Find The Best eCommerce Delivery Partner For Your Business

Finding the right delivery partner is key for your business. It requires trust that your customer will receive the experience they expect. Your delivery partner should act as an extension on your business and represent your brand, which means delivery performance is crucial. So what do you need to consider?

Availability

Make sure the partner you choose is readily available for you. Once you are ready to send the product, you want them to be able to pick it up in an efficient and timely manner. It sounds simple, but larger companies service multiple businesses so you want to make sure your parcels are just as important to your supplier as they are to you.

Parcel Tracking

Communication is key. You need to know where your shipments are and whether they have been delivered in time. A partner that offers comprehensive and detailed tracking capabilities is valuable for your piece of mind, and your customer service. Make sure you have access to robust online tracking so that both you and your customers know exactly when a package will be delivered on a specific day.

eCommerce Technology

As well as tracking, having updated and useful technology helps you to optimise your despatch processes and boost efficiencies. Delivery and logistics is teeming with innovative technology, so make sure your delivery partner offers more than basic tracking and is at the forefront of industry technology. Consider how the technology can serve your specific needs and scale with you as your business grows.

Cost

Low costs don’t always offer the best value and could mean you are cutting down on other value-added services such as tracking, customer service, communications, and delivery performance. Having a quality delivery service will give your customers a better experience which can lead to overall growth. It’s important your delivery partner can provide you with the services, tools and expertise to sustain this continued business growth.

Customer Service

The importance of customer service cannot be understated. 52% of customers have made an additional purchase after getting a positive customer service experience and 70% have made a choice to support a company who has great customer service. Having good customer service for both you as a company when you need to deal with them and for your customers can have a huge affect on your business.

Additional Services

Make sure you get more from delivery than just sending a parcel from A to B. You could have a full range of additional services including carrier management, labelling, warehouse automation, customer care and reporting. It may mean that you can outsource certain aspects to take the pressure off your business and help you focus on growth.

GFS offer a variety of services, including connecting up your different sales channels, access to different couriers, a wider variety of delivery options, track and trace, label production, and innovative technology to make things smooth and easy. Contact us to talk about your delivery needs today.

*https://www.nextiva.com/blog/customer-service-statistics.html
2021-08-02T12:03:57+00:00July 18th, 2019|

How can we help you grow sales in the USA?

How can we help you grow sales in the USA?

We hope you enjoyed our eBook “How to crack into the USA eCommerce market and build your strategy for success.”

Why not talk to one of our expert partners for more in-depth guidance and advice on a focus area of your choice.

Simply fill in the form below and we would be happy to arrange an introduction:

2021-08-02T12:02:52+00:00June 26th, 2019|

How can we help?

Contact us to find out how GFS multi-carrier services and technology can help you open up the opportunity of marketplace selling and you’ll also receive our latest tipsheet:

8 tips for growing eCommerce sales through online marketplaces
2021-08-02T12:01:56+00:00June 26th, 2019|
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