Online retailers face a tough market. Customer expectations and ambitions to grow into international markets mean that it’s impossible to provide customers with the delivery options they want across multiple countries, with just one carrier. This means that many eCommerce businesses have to work with multiple carriers to thrive.
Managing different carriers can be a real headache, which is where Multi-Carrier Management comes in. This enables companies to:
- Manage carriers more easily
- Switch between carriers to reduce costs
- Offer a great customer experience with tracking and easy delivery
- Reduce cart abandonment
- Easily access new cross-border markets
- Mitigate risk
Multi-Carrier Delivery Management helps businesses manage different carrier contracts, invoices, fuel surcharges, parcel tracking and reporting all through one single system. This not only simplifies order fulfilment operations and provides business contingency, but it’s also easier to offer customers more delivery options, and generally a better experience overall.
Retailers are also able to easily switch between carriers they want to use for certain deliveries. This not only ensures the best and most cost-effective service is used for each order, but also offers retailers with contingency so they always have a back-up plan, even if the unexpected happens.
Having the option of different carriers not only offers flexibility to businesses, but also gives customers more choice. Customers want delivery options, and have different needs whether it be based on level of convenience, speed or cost. Research consistently shows that customers are more like to buy from a website that offers options so it’s more important than ever to offer as much choice as possible to prevent customers from abandoning their carts at checkout.
Even with effective Carrier Management, working with multiple carriers can be time consuming and costly. With GFS, Multi-carrier Delivery Management is made simple. Through just one relationship, one contract, one technology system and one invoice, GFS can help manage delivery across all carriers, countries and channels, with value-added expertise and operational support. Solving delivery problems is what we do. Contact us today to get started.