Business impact
Excellent customer service experience for customers
Improved planning and forecasting for Peak to better manage increased order volume
Enhanced flexibility and responsiveness
Achieving an average performance level of 99.3% across Domestic & International services
About The Cambium Group
The Cambium Group starting out as the home of wedding gift lists, Cambium Group is now home of three leading UK wedding gift list brands: The Wedding Shop (TWS), The Wedding Present Company (WPC) and Prezola.
Each brand helps engaged couples build a list of gifts with an obsessive focus on gold star customer service at every touch point, and fulfils the items guests have purchased after the wedding.
They pride themselves on providing the best service to customers during key events in their lives, helping them create memories that last.
Seeing Delivery Differently
The Cambium Group was looking for a solution to address two challenges: managing relationships with multiple carriers and meeting high customer expectations.
The partnership with GFS provides a central point of contact for fulfilment across multiple carriers through the managed multi-carrier delivery service.
It gave the power of flexibility to switch carriers as needed for dedicated delivery date commitments that safeguard the customer delivery experience from external disruptions.
GFS Services
- GFS Multi-Carrier Delivery Management
- GFS Seeker (customer queries)
- Global Returns Pro
“Implementing GFS’ Multi-Carrier Delivery Management has transformed our logistics operations. Managing multiple carriers with a single relationship and seamlessly switching between them has made things so much easier and simpler. This setup has not only boosted our customer service experience, but also improved our planning and forecasting during peak times without the limitation of capping order volumes. The partnership with GFS has been invaluable in maintaining high customer satisfaction and operational efficiency.”
Natalia Orzechowska, Warehouse Manager, The Cambium Group
