Finding the right delivery partner is key for your business. It requires trust that your customer will receive the experience they expect. Your delivery partner should act as an extension on your business and represent your brand, which means delivery performance is crucial. So what do you need to consider?
Make sure the partner you choose is readily available for you. Once you are ready to send the product, you want them to be able to pick it up in an efficient and timely manner. It sounds simple, but larger companies service multiple businesses so you want to make sure your parcels are just as important to your supplier as they are to you.
Communication is key. You need to know where your shipments are and whether they have been delivered in time. A partner that offers comprehensive and detailed tracking capabilities is valuable for your piece of mind, and your customer service. Make sure you have access to robust online tracking so that both you and your customers know exactly when a package will be delivered on a specific day.
As well as tracking, having updated and useful technology helps you to optimise your despatch processes and boost efficiencies. Delivery and logistics is teeming with innovative technology, so make sure your delivery partner offers more than basic tracking and is at the forefront of industry technology. Consider how the technology can serve your specific needs and scale with you as your business grows.
Low costs don’t always offer the best value and could mean you are cutting down on other value-added services such as tracking, customer service, communications, and delivery performance. Having a quality delivery service will give your customers a better experience which can lead to overall growth. It’s important your delivery partner can provide you with the services, tools and expertise to sustain this continued business growth.
The importance of customer service cannot be understated. 52% of customers have made an additional purchase after getting a positive customer service experience and 70% have made a choice to support a company who has great customer service. Having good customer service for both you as a company when you need to deal with them and for your customers can have a huge affect on your business.
Make sure you get more from delivery than just sending a parcel from A to B. You could have a full range of additional services including carrier management, labelling, warehouse automation, customer care and reporting. It may mean that you can outsource certain aspects to take the pressure off your business and help you focus on growth.
GFS offer a variety of services, including connecting up your different sales channels, access to different couriers, a wider variety of delivery options, track and trace, label production, and innovative technology to make things smooth and easy. Contact us to talk about your delivery needs today.