Business impact
Improved delivery process
Flexible collection scheduling to accommodate daily business needs
Improved customer service with efficient tracking and issue resolution
About Dusk Lights
- Dusk Lighting specialises in premium lighting solutions, offering a wide range of high-end indoor and outdoor lighting products.
- Founded with a focus on quality and style, Dusk Lighting has a physical store in Exeter and a strong online presence.
- They are a pure online B2C retailer selling elegant lighting solutions for homes, and cater to customers across the UK and EU.
Seeing Delivery Differently
- Dusk Lighting initially faced challenges with early driver collections, making it difficult to meet daily shipping deadlines.
- Partnering with GFS allowed them to optimise collection times and improve their overall delivery process.
- They are exploring additional carrier options, to bring more services in-house and offer more services to customers.
Positive Business Impact
- Dusk Lighting has seen consistent growth, with increasing volume of shipments.
- With GFS, they have gained more control over their deliveries, leading to fewer issues with early pickups and improved customer satisfaction.
- Windsor Framework: With support from GFS, they are prepared for the changes in international shipping regulations.
- They are prepared for expansion knowing that GFS can help them scale international operations and explore new carrier options for optimum service and flexibility.
GFS Services
- GFS Multi-Carrier Delivery Management
- GFS’ ECM technology suite (complimentary service)
