3. The Right Returns Management System
The returns process is just as important as the delivery process. You need to provide your customers with a simple and seamless experience if you want to encourage repeat purchases and good reviews. Having an efficient eCommerce returns management system will give your customers access to a variety of returns options to choose so that they can find the one best suited to them. This will also help to encourage initial sales as 1 in 5 consumers have abandoned a purchase because they were dissatisfied with the returns policy. In addition, customers can track their returns giving them an insight into when their refund will be deposited, or when their replacement will arrive.
Communication between business and customer is always key, but internal communications is just as important. Implementing a returns management system will help warehouse efficiency as they will be kept up to date with the status of all stock.