1. Managing Multiple Carriers
Working with multiple carriers can be complicated when they have different technology for labelling, tracking and invoicing. Having all orders under one system increases business efficiency, as it allows you to set up automated processes that cut the time needed to fulfil an order. In addition, you can reduce operational costs as deliveries for each sales channel are grouped together and the most efficient shipment path can be calculated.
2. Offering More Parcel Delivery Options
With almost 50% of consumers abandoning their purchase due to a limited amount of delivery options, it is clear that choice and convenience are a top priority for the modern consumer. The only way to give your customers what they want is through working with multiple carriers who offer a range of shipping services, and then using multi-carrier technology to integrate these service options with your existing eCommerce platform. The use of this technology gives you full control and flexibility, enabling you to manage your online orders and switch off delivery options if carriers are over capacity.
3. The Right Returns Management System
The returns process is just as important as the delivery process. You need to provide your customers with a simple and seamless experience if you want to encourage repeat purchases and good reviews. Having an efficient eCommerce returns management system will give your customers access to a variety of returns options to choose so that they can find the one best suited to them. This will also help to encourage initial sales as 1 in 5 consumers have abandoned a purchase because they were dissatisfied with the returns policy. In addition, customers can track their returns giving them an insight into when their refund will be deposited, or when their replacement will arrive.
Communication between business and customer is always key, but internal communications is just as important. Implementing a returns management system will help warehouse efficiency as they will be kept up to date with the status of all stock.
4. Offering the Best Customer Service
Customer service directly impacts brand loyalty, with 77% of customers expecting top-notch service. This includes offering seamless delivery and returns, quick communication, and transparency throughout the whole sales process. eCommerce software can help you to stay in control of your shipments and offer tracking updates to your customers, keep them updated and in-the-know if any issues arise. Making customers aware of any delays is the most effective way to manage expectations and minimise dissatisfaction – it also gives you more time to find a solution!
