Multi-Carrier Parcel Management helps businesses manage different carrier contracts, invoices, fuel surcharges, parcel tracking and reporting all in one place. This not only simplifies order fulfilment operations, but also offers customers more delivery options, and generally a better experience overall. On top of this, it offers retailers the flexibility and contingency to protect the customer experience no matter what – which is crucial in today’s climate of uncertainty.
Retailers can easily switch between carriers they want to use for certain deliveries. This not only ensures the best and most cost-effective service is used for each order, but also offers retailers with contingency so they always have a back-up plan, even if the unexpected happens.
Having the option of different carriers also gives customers more choice. Customers want delivery options, and have different needs whether it be based on level of convenience, speed or cost. Research consistently shows that customers are more like to buy from a website that offers options so it’s more important than ever to offer as much choice as possible to prevent customers from abandoning their carts at checkout.