1. Cost efficient
Shipping can greatly impact the buying choices of your customers, with almost 50% of consumers abandoning their purchase due to a limited amount of delivery options. So, it is essential to provide a more choice to your customers. This can be do which can be done efficiently through multiple carrier partnerships. Having this choice of carriers is not only beneficial to your customers but also for your business, as you are able to compare the prices of different providers and choose the most cost-efficient option. In addition, it will provide you with the power of negotiation to further drive down shipping costs.
2. Greater control
Multi-carrier shipping solution consolidates all information from different carriers, giving you instant access to everything you need to know all in one place. The software acts as a database for all shipment information which reduces your admin and saves you time, whilst also allowing you to keep track of all deliveries and prevent issues turning into problems for your customers.
Along with control, flexibility is also vital when providing a delivery service as it is impossible to predict when an obstacle will arise. Multi-carrier shipping solutions give you the flexibility to easily switch over to a different carrier when one is over capacity or underperforming, or even distribute parcel volumes across two or more carriers so that you are not reliant on one, helping you to mitigate risks and keep customers happy.
4. Best customer experience
Customers rate the experience of any business based on their journey, from pre-purchase stages to post-purchase stages, and with 77% expecting top-notch service, it is important to remember that shipping and delivery are just as important as getting your customers to make a purchase. Utilising a multi-carrier approach will give your customers the freedom of delivery choice, the ability to track and monitor their parcel and provide instant updates on the shipment journey. All of which, allows you time to proactively address any delay issues, prevent bad experiences and meet customer expectations.