Small & Medium Businesses: Big Gaps, Bigger Risks
Battling-Basket-Abandonment for Small & Medium Businesses in 2025
SMBs are falling behind, not because they lack ideas, but because they lack the tools to keep up.
They’re missing the mark on key areas like basket abandonment, delivery performance, and customer experience. Only 17% say their AI capabilities are ahead of the curve, and just 18% rate their carrier management as excellent, far behind larger competitors.
Download the full infographic to view the latest data and learn what needs to change for SMBs to stay in the game.
