From Click to Quit:
The Truth Behind 2025’s Basket Abandonment Trends

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Your Customers are Checking Out – WITHOUT CHECKING OUT
Here’s Why.

The Basket Abandonment Report 2025 exposes that the exact quantifiable revenue in lost sales is attributed to one reason only — Customer. Delivery. Expectations. Not. Met.

In this rapid-fire Q&A, eCommerce experts analyse the reasons customers abandon their baskets – and what the latest data tells us about the state of online shopping in 2025.

Spoiler: It’s not just price. And it’s not going away soon if retailers don’t respond.

Richard Lim
CEO, Retail Economics

Richard Lim's credentials, CEO of Retail Week
Bobbie

Bobbie Ttooulis
Group Marketing Director, GFS

  • The actual cost of basket abandonment in 2025
  • What “Adaptive Commerce” really means (and why it matters)

  • The mistakes retailers still haven’t fixed

  • The “Missing Piece” in Delivery – on the front end customer experience and back-end operations

  • One simple shift to stop losing sales

Fast. Insightful. No Fluff.

Knowing Where You’re Losing Sales is Step One in Getting Them Back

Access the Complete Report

Our Basket Abandonment Report 2025 goes deep into the data with actionable insights and strategies to help you convert more browsers into buyers.

Download the full report

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