Taking pressure off internal operations
How can you offer customers the best possible global eCommerce shipping experience without crippling your operations?
There is no one single carrier that can do it all. Some carriers are limited by the countries they delivery to, and some may be more costly in certain countries than others. For this reason, working with multiple carriers is essential for running a cross-border business and offering customers the experience they expect. However, working with multiple carriers does come with its own challenges, from managing different contracts, to comparing costs to ensure you are getting the best value. Working with multiple carriers also means having multiple IT integrations specific for each carrier, but this can lead to hidden costs and complexities.
Although working with different carriers is the best way to deliver a great customer experience, how can you do this without the operational headache? Working with a multi-carrier global partner like GFS gives you access to a wide range of international freight solutions at competitive rates, without having to manage the relationships and contracts. All with just one technology integration that allows you to offer different delivery and returns options, transparency and compliance with duties and taxes, track and trace, and a customer service team. With logistics partners in every corner of the globe, we have the expertise and knowledge to help you get the most our of international eCommerce shipping and have the confidence that your delivery and returns will not let you down.
Giving customers a seamless delivery and returns experience is vital for successful international selling Once you have the right mix of technology and expertise, you can crack the global eCommerce shipping challenge with a full loop service that is simple and easy, even across borders.
* Tamebay/GFS International Survey and IMRG/GFS Home Consumer Delivery Survey 2019/20