5. Offer clarity on parcel tracking and delivery
Increased transparency can build trust with your customers. Offering tracking gives customers clarity to monitor their package journey from the moment it leaves your warehouse to its final destination. Delivery confirmation can help provide proof of delivery and prevent disputes over lost or missing packages. Ensure you have the right tracking systems in place internally, so you can offer a better customer experience and reduce risk during last mile delivery, which is a critical part of any shopper’s purchase experience.
Growing a small business online requires dedication, and strategic planning. By focusing on building a strong online presence, well-designed website, continual social media engagement and excellent customer service.
With 69% of customers not choosing to repeat purchase if their parcel hasn’t arrived within two days of the expected arrival time , partnering with a reliable fulfilment and shipping partner who can take pressure off the complete fulfilment journey from pick, pack and despatch, right up to the customer’s door, will give your business the support it needs to grow and scale.