Fast Facts:
B2B eCommerce in The UK

Parcels on Union Jack
Parcels on Union Jack

Despite facing numerous challenges over the last few years with supply chain disruptions and high inflation, B2B delivery remains strong and is more than twice the size of the B2C Market.

Discover the latest insights, trends, and must-know facts about the B2B eCommerce market as expectations build for a seamless online experience.

B2B Market Segmentation and Performance

The UK B2B eCommerce market is projected to be worth

$846.41 billion in 2025

Globally, the B2B eCommerce market is expected to reach

$32.1 trillion in 2025

Global shipping is estimated to reach

$1.5 trillion in revenue by 2028

Around 5,900 parcels

are expected to be delivered every second in 2025

80%

of global B2B eCommerce activity comes from Asia

73%

of B2B buyers are millennials

Courier delivery parcel to office worker

Challenges for B2B Delivery Businesses

  • B2B buyers now expect B2C-style experiences: real-time inventory, self-service portals, personalisation and seamless checkout.
  • A large share of B2B decisions begin online: 91% of buyers come to vendor conversations familiar with their options.
  • Over 90% of B2B buyers refer to peer reviews and evidence before making a purchase decision.
  • Retail executives expect 80% of companies to adopt AI automation by the end of 2025.
  • Around 65% of logistics companies are now using AI Solutions.
  • Warehouse automation is projected to reach $30 billion by 2026.
  • 43% of wholesalers list improving supplier relationships as a top priority in optimising supply chains.

Pain Points of B2B eCommerce Users

  • 31% of B2B buyers cite lack of accurate delivery time information as a major hurdle when ordering online.
  • 81% of buyers feel frustration with current B2B systems and 75% would consider switching vendors because of it.
  • B2B buyers want speed: better search (42%) and smarter filters (41%) to find products fast.
  • Delivery inconsistency is a major frustration for buyers: 31% highlight unreliable delivery times, while 29% point to pricing errors and 28% to inaccurate stock information.
Warehouse team member on laptop
Team member scanning parcels

Payment Preferences for B2B Consumers

  • 78% of B2B buyers said payment terms are a must-have when selecting suppliers.
  • 54% of companies globally cite speed of payments as their primary factor in choosing cross-border payment methods.

Delivery Choice

  • B2B buyers increasingly expect fast, flexible, reliable delivery.
  • 84% of B2B buyers expect sellers to support multiple channels (online, offline, hybrid) so delivery options must be consistent across them.
Warehouse staff looking at ipad

B2B Regulatory & Trade Considerations

  • Post-Brexit, UK–EU cross-border selling now involves customs declarations, VAT registration in EU member states, rules of origin checks and administrative overhead.
  • Tariffs may apply when goods don’t fully satisfy local origin criteria, even under trade agreements.
  • Developers of EU regulation are exploring digital product passports, which may become mandatory in 2027, affecting cross-border trade and compliance.

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