With Black Friday almost here and Christmas fast approaching, online customers will soon begin putting in their orders. Whether they are organised or last-minute shoppers, consumers expect their deliveries to arrive quickly, with 80% of shoppers wanting same-day delivery . However, even though eCommerce businesses can offer a range of fast shipping options, there are certain uncontrollable factors that can disrupt last mile delivery.
For eCommerce businesses to be prepared when facing shipping disruptions such as mail strikes, port congestion, extreme weather and more, having contingency in place is vital. If you work with just one carrier, or rely solely on postal service for your deliveries, you could end up stuck should they have any issues. How do you quickly get another carrier to take on your deliveries? And what if they’re closed for capacity?
During peak selling, it’s more important than ever that your delivery doesn’t let you down, especially with 70% of UK consumers less likely to shop with retailers after hearing about a negative delivery experience.