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Global Shopping Behaviour in Peak 2022

In the Black Friday season of 2022, consumers globally increased their online transactions by 4.8% and spent a lot more time online browsing and shopping for the best deals in their quest for the “better price”.

With Black Friday/Cyber Monday deals starting earlier and running longer this year, how has it impacted eCommerce shopping behaviour in global markets? Let’s have a quick look.

2023-01-30T10:46:41+00:00January 17th, 2023|

RetailX UK Growth 2000 2022

RetailX UK Growth 2000 2022

Get an encapsulated view of the key takeaways from the RetailX Growth 2000 Report 2022.

The Growth 2000 report explores the depth and breadth of the 2,000 retailers that follow on from the RetailX UK Top500. RetailX research assesses practical performance through four drivers of growth: Find, Mobile, Delivery and Checkout. This is an insightful and useful study for businesses that are on the lookout for opportunities to sell online with greater confidence.

Download your copy of the 2022 UK Growth 2000 Report datagraphic.

2023-01-25T16:05:27+00:00December 12th, 2022|

Every Delivery Operations Manager Must Know These 8 Stats

Delivery Operations

From the moment a customer clicks on that “Buy” button, a chain of parcel delivery events trigger, and decide the customer’s final tasting notes about a retailer.

Retail shopping and delivery have seen a dramatic change in the last three years in a way that no one saw coming. And the challenges and uncertainties just don’t seem to stop streaming in — especially for eCommerce businesses based in the UK and Europe.

2023-01-25T16:04:15+00:00July 29th, 2022|

Webinar Replay: Building Robust and Scalable Delivery Operations in Uncertain Times Video

Webinar Replay: Building Robust & Scalable Fulfilment & Delivery Operations for Multi-Channel, International Growth

In a time where eCommerce businesses are expanding rapidly at a multi-channel, multi-market level globally, how are Operations Managers faring to scale their fulfilment and delivery strategy to support business growth?

And how can they simultaneously achieve the speed, accuracy, and flexibility today’s end customers expect from a best-in-class online shopping experience – no matter which channel or part of the globe they are buying from?

Watch this 45-minute webinar where we identify the critical risks and challenges facing today’s eCommerce operations. More importantly, we demonstrate how you can overcome these with the seamless integration of technology and physical services for a flexible, resilient and scalable eCommerce fulfilment and delivery solution.

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Flexible and bespoke Fulfilment Services

Hear more from our customers

Want to know more?

2022-07-21T10:47:12+00:00July 21st, 2022|

Webinar Replay: Disruption through delivery video

Webinar Replay: Disruption through delivery

How delivery pivoted CX for eve Sleep customers

Creating a stand out delivery experience for customers is key to ensuring cost-efficient growth in 2022 and beyond. In this insightful session, eve Sleep – in partnership with GFS – shines a spotlight on their success story since they started back in 2015.
Avoid chaos! Working with various carriers, integrating each one separately can lead to operational chaos: multiple integrations, multiple invoices and manual operations. This can hamper productivity and operational efficiency, as well as escalate costs with no assurance of smooth and reliable delivery.

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Flexible and bespoke Fulfilment Services

Hear more from our customers

Want to know more?

2022-07-20T13:43:44+00:00July 20th, 2022|

Masterclass Replay: Reboot EU Sales for Your Business

Masterclass Replay: Reboot EU Sales for Your Business

Whether you want to reboot EU sales or start selling there for the first time, this 45-minute Masterclass tells you what you need to know to make selling to the EU hassle-free with IOSS.

Shipping experts, GFS have partnered with VAT experts, SimplyVAT.com , to cut through the noise and explain in ‘plain speak’ what this means, with step-by-step guidance on how to get started.

If you are having trouble viewing the video, please allow all browser cookies or watch on YouTube

Multi-carrier delivery and fulfilment from the EU

Selling to the EU just got easier and cheaper…

Contact us – we’re here to help!

2022-05-19T09:06:03+00:00May 6th, 2022|

Key Priorities at Checkout as Customers Embrace a Sustainable Lifestyle – Download the Infographic

Key Priorities at Checkout as Customers Embrace a Sustainable Lifestyle

With the growth in eCommerce in the last few years, carbon emissions tied to eCommerce delivery are estimated to rise 32% by 2030. Reducing your environmental impact isn’t just important for the planet, it’s important for your business.

Did you know that 67% of customers check a brand’s sustainability before making a purchase? Customers want choice on how they receive their parcel and that includes wanting more sustainable shipping options.

Download the infographic

Fill out the form for more sustainability insights

Unsure of how to offer sustainable delivery?

Working with a multi-carrier partner like GFS gives you access to a growing range of Sustainable Delivery Services, keeping it simple while reducing costs and improving operational efficiency!

Help Your Customers ‘Go Green’ with Sustainable Delivery Solutions

Want to know more?

Everything you need to know about sustainable delivery

2022-04-06T15:11:29+00:00March 24th, 2022|

Hermes rebrand to Evri – FAQ’s

Hermes rebrand to Evri – FAQs

Van driving away

We are excited to announce that Hermes UK is now rebranding as Evri!

Evri is a completely new brand, one that heralds a fresh look and a new culture with an even better and more open way of doing things.

What does this mean for your deliveries?

There will be no change to your account number, your collection arrangements, or your ability to track Evri’s parcels via GFS Seeker. The only changes will be some minor updates to website references and tracking links in the coming weeks. GFS is managing the rebrand with Evri, and your GFS Account Manager will keep you fully informed of any required updates.

We’ve put together a list of FAQ’s so you have all the information you need regarding the rebrand, what changes, and what does not.

circling dates on a calendar

When did Evri come into effect?

14th March 2022

parcel being scanned

Why is Hermes changing their name/rebranding?

Following significant investment and two years of major growth, the business is seeing a lot of exciting changes and this rebrand is a result of that.

boxes being scanned in a warehouse

Why change now?

The changes started before the pandemic and Hermes saw the demand for online shopping and that home delivery was continuing to grow. But Covid-19 changed many businesses, including Hermes, and they reacted quickly as the number of parcels in their network skyrocketed.

Evri builds on the changes they’ve already made to ensure they are doing the right thing for customers, colleagues and society and the fact they are continuing to grow and adapt as a business.

the world highlighting europe

Will Hermes still exist?

No, not in the UK. But they will still work closely with Hermes in other countries to fulfil international deliveries.

parcels being delivered by delivery man

Is it a cover-up? Is the rebrand a way to change reputation?

No. The business has been constantly changing over the last few years, and they had to adapt operations considerably when Covid-19 hit. Evri is a completely new brand, one that heralds a fresh look and a new culture. It’s the opposite of a ‘cover-up’ – Evri marks an even better and more open way of doing things.

They rate Excellent on Trustpilot.

van driving on the road

What exactly is changing?

You’ll see changes immediately. They’ve invested millions of pounds to rebrand vehicles, buildings, ParcelShops and couriers. You’ll also see a new website with enhancements for all customers, including marketplace traders who send in bulk and clients who hold a business account with us.

You’ll see many changes, but one thing will stay the same: customers can still expect a great-value premium service offering unbeatable convenience.

hands on a computer

Is their new website secure? Will I experience any cyber security issues – such as fake smishing messages claiming to be from you?

Evri are committed to protecting customers’ privacy and security – but they can’t defend customers from scams that you target directly. If you receive an unexpected email or text message claiming to be from Evri, please take care and don’t click on any links within the message.

Following this basic guidance will help you stay one step ahead of the fraudsters. To help protect yourself online, use your usual search engine to visit cyberaware.gov.uk and getsafeonline.org.

Should you have further questions, do not hesitate to contact your Account Manager.

2022-03-14T16:09:28+00:00March 14th, 2022|

How to Incentivise Online Purchases with Delivery

How to Incentivise Online Purchases with Delivery

woman online shopping

Many shoppers choose to buy online for the ease and convenience that the service brings to their busy lives. Therefore, it is no surprise the eCommerce industry will experience an annual growth rate of 5.16%.

With increased online purchases, comes an increase in online competition between eCommerce businesses. So, what are some specific ways to create customer purchase incentives through your delivery service?

man online shopping

1. Premier Delivery

‘Premier Delivery’ normally covers free next-day delivery for a set price to cover a certain period of time. Online retailers such as ASOS, I Saw It First, and Pretty Little Thing all offer this type of delivery subscription for under £10, and it covers the entire year. Although, sometimes it may be referred to in different ways, for example PLT market their service as ‘Royalty Delivery’. For just a small price, your customers can receive unlimited free next-day delivery, encouraging many frequent purchases throughout the year.

woman receiving a parcel

2. Free Delivery

Free shipping is a big driver for why consumers love to shop online, with 85% of consumers even stating they prefer free shipping over a fast-shipping service.

While free delivery isn’t always feasible for all businesses, there are many ways that your eCommerce business can offer free delivery promotions to customers without denting the bottom line:

  • Free shipping on orders over a certain purchase amount – boosts revenue.
  • Free shipping for first-time shoppers – encourages new visitors to make a purchase.
  • Free shipping offers for limited time – creates a sense of urgency to complete a purchase.
  • Free shipping when purchasing a certain number of products – increases the items per order.
man in warehouse collecting parcels

3. Delivery Service Options

Your business’ delivery options can make or break a customer’s purchase decision. One study reported that 97% of consumers abandoned their cart due to delivery inconvenience. By offering a variety of delivery service options you can build confidence between customers and your brand, as your business is providing a service that fits their needs.

Types of delivery services your eCommerce business can offer:

  • Click and Collect
  • Next day delivery
  • Parcel lockers
  • Weekend delivery

As a GFS customer, you have access to a one-stop shop for eCommerce delivery options at checkout. Talk to your account manager to incentivise delivery for your customers with the power of choice!

Talk to Your Account Manager 

Want to know more?

2022-03-02T17:04:57+00:00February 25th, 2022|

What Shipping Options Are Available with a Multi-carrier eCommerce Partner?

In today’s society, speed and convenience are at the root of almost everything we do, and we are constantly looking for new ways to improve the efficiency of our busy lives. This is no different to when it comes to buying online. If your business isn’t offering a variety of convenient delivery options, customers are highly likely to buy from a competitor. Almost 50% of consumers are abandoning their purchase due to a limited amount of delivery options that were inconvenient for them, proving that choice and convenience is a top priority.

At GFS, we provide single access to the industry’s widest network of carrier services, so you can meet the unique needs of your business and give your customers the power of choice, whether that’s domestic, click and collect or international delivery.

3 GFS boxes illustrative style

Domestic Shipping Options

We pride ourselves in offering a wide range of shipping options within the UK for your customers to choose from. With 63% of shoppers saying that delivery speed is an important consideration when making a purchase, our services can cover all customer demands helping you to reduce the rate of abandoned carts.

  • Same Day
    Same day delivery is exactly what it says – customers can receive their packages within the day of they purchased it, usually only when purchased before a certain cut off time. It’s the quickest way to get their delivery, and those who choose it are usually willing to pay for extra for the convenience. Offering Same Day as an option is important to consumers, with 49% saying that same day delivery is an added value when buying.

  • Timed
    Timed delivery enables your customers to choose a time that suits their day and when they will be at home to receive the parcel. Having this option helps customers who aren’t at home all day or may need it for a certain event. At GFS our times service includes before 9am, 10:30am or 12pm the next day
  • Next Day
    Next Day delivery is one of the most popular delivery options, and 45% of consumers say that next day delivery would make them more likely to show with a business. A slightly cheaper option for customers that Same Day or Next Day Timed, this still guarantees a quick delivery for those who want their parcel quickly.
  • Weekend
    For customers who are too busy during the week or unable to be home to accept the delivery, weekend delivery means they don’t have to worry about missed delivery issues.

  • Standard and Economy Delivery
    Standard and Economy are usually the cheapest delivery options for your customers. Standard shipping is usually fast (2 day), but a more cost-effective delivery option that Same or Next Day and a good option for customers who don’t want to pay extra. Even cheaper is Economy (3+ days) which is a low-cost option for those who aren’t in a rush to get their package.

  • 2-Man
    2 Man delivery is simple – it is used for larger items such as furniture, white goods and electronics that are larger, bulkier and heavier items that need 2 people to move them. It gives your customer the assurance that they won’t have to help the delivery person get the item into the house.
  • Swap It
    Swap It Delivery is perfect for anyone who has an old, faulty or unwanted goods that they are replacing. Instead of having to get rid of the item themselves, the delivery driver takes it away to dispose of it.
illustrated computer reading "over 75,000 global locations"

Click & Collect

Click & collect has grown in popularity with around 50% of shoppers now reporting to use the service, and 45% of those who pick up from the story also going on to purchase something else whilst there. The efficiency of this service provides quick and free deliveries that are also more environmentally friendly and reduce the risk of missed deliveries.

Our Click & Collect service gives customers the flexibility and convenience to collect their parcels from over 75,000 global locations at a time and location that suits them, with a choice of:

  • Parcel Shops
    A collect location where customers can not only pick up their deliveries, but also drop off returns.
  • Parcel Lockers
    An electronic locker that is able to securely hold packages.
  • Collect Instore
    Packages are stored in the shop that you have purchased from.

International Delivery

International shipping involves delivering goods between different countries, this can be by air, road or by boat. Importing and exporting goods internationally requires many rules and regulations that need to be abided by, through using a Multi Carrier eCommerce Partner this process can be simplified.

At GFS we offer a range of international shipping options to cater to your customers’ needs:

  • Express By Air
    For fastest possible transit worldwide.

  • European Road Standard
    For non-time-sensitive delivery across Europe.

  • Worldwide Economy (3-10 Days)
    Cost-effective international delivery.

  • Timed
    For time-critical delivery by a precise time anywhere in the world.

We like to go above and beyond, to ensure you deliver an optimal shopping experience to your customers. Therefore, we also offer specialist delivery options such as:

  • Tracked or Untracked – customers are given the choice to track their parcels journey using a tracking number.

  • Signed For – to ensure that a safe delivery has been successful customers can sign for their parcel.

  • Age Restricted Delivery – can only be delivered to a person over the age of 18

  • In Flight Delivery Options – features that are available to the customer once their parcel is in transit, e.g. reschedule delivery address

  • In Flight Delivery Options – features that are available to the customer once their

  • Refrigerated Delivery – for cold or frozen items that need to be kept at that temperature throughout the delivery process

With customers wanting more delivery choice, it’s clear that one carrier can’t do it all. Working with a multi-carrier partner like GFS gives you access to all these delivery options, with single access through our delivery services. One pickup, one technology integration, and one relationship to maintain and all this could be yours.

We like to go above and beyond, to ensure you deliver an optimal shopping experience to your customers. Therefore, we also offer specialist delivery options such as:

  • Tracked or Untracked – customers are given the choice to track their parcels journey using a tracking number.

  • Signed For – to ensure that a safe delivery has been successful customers can sign for their parcel.

  • Age Restricted Delivery – can only be delivered to a person over the age of 18

  • In Flight Delivery Options – features that are available to the customer once their parcel is in transit, e.g. reschedule delivery address

  • Refrigerated Delivery – for cold or frozen items that need to be kept at that temperature throughout the delivery process

With customers wanting more delivery choice, it’s clear that one carrier can’t do it all. Working with a multi-carrier partner like GFS gives you access to all these delivery options, with single access through our delivery services. One pickup, one technology integration, and one relationship to maintain and all this could be yours.

1000+ delivery services in one place

Give consumers the power of choice

2022-02-07T15:48:00+00:00October 4th, 2021|

IMRG Data Summit – GFS Panel Discussion – Day 2 – ‘Omni-channel Excellence’

IMRG Data Summit – GFS Panel Discussion – Day 2 – ‘Omni-channel Excellence’

Our marketing director Bobbie Ttooulis took part in the IMRG Data Summit, discussing peak trading and the challenges retailers will be facing in 2021. Watch her session about the ‘Omni-channel Excellence’.

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IMRG Data Summit
GFS Panel Discussion
Day 1

Ensuring Operational Efficiency Over Peak

Peak Season 2021: Are you ready for make or break?

Contact us – we’re here to help!

2021-11-10T15:06:11+00:00September 22nd, 2021|
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