Building Robust and Scalable Delivery Operations in Uncertain Times

Building Robust & Scalable Delivery Operations in Uncertain Times

The Road Ahead for Operations Managers

WEBINAR:
Wednesday, 20th July 2022 | 11:00am UK

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In a time where eCommerce businesses are expanding rapidly at a multi-channel, multi-market level globally, how are operations managers faring to scale their delivery operations and strategy to enable business growth?

And how are they simultaneously able to protect delivery performance as well as budget, while attempting to provide the best-in-class delivery experience for end customers – no matter which channel or part of the globe they buying from?

In the current climate of rising uncertainty and change, it has never been harder to forecast the delivery capacity and service mix, control spend, and anticipate the ever-changing rules in cross-border shipping.

In order to succeed, today’s Operations Manager needs a flexible yet scalable mix of technology and physical services that can get the job done — of delivering to the business and/or end customer with the reassurance that they can protect performance, protect the budget, and protect the customer delivery experience.

Join us for this 45-minute webinar where we will walk you through the challenges today’s delivery operations need to brace for and the significance of integrating technology and physical services seamlessly for flexibility as well as scalability.

Register now!

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REGISTRANTS ONLY OFFER:

Free Diagnostics Toolkit: Delivery Audit + Fulfilment Audit*

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We’ll Address the Current Challenges…

  • The primary challenges and the uncertainty around delivery in current times
  • The primary challenges and the uncertainty around delivery in current times
  • Live Demo Walkthrough: Building a seamless and successful checkout to doorstep process – carrier mix choices, multi-channel order fulfilment, multi-carrier labelling, pick-pack-despatch, paperless trade, final mile delivery
  • What entails Managed Multi-Carrier services? Why is this important?
  • How do you actually implement these?

Who Should Attend?

  • Delivery Operations Managers struggling with various carriers and order management to get deliveries out the warehouse door
  • B2B and B2C businesses looking for a robust carrier mix and order management system with a single integration

  • eCommerce businesses looking to control costs yet offer flexibility and scalability

  • Organisations shipping an average of 75 parcels per night to retailers or end customers

GFS and Mintsoft bring together a fully API integrated, seamless solution for multi-channel, multi-carrier, multi-market delivery across the globe. The service offers robust, scalable, flexible, easy-to-manage local and cross-border order management and shipping solutions and gives you 1000+ delivery and returns services, as well as GFS Enterprise Carrier Management suite (ECM) for multi-carrier labelling, despatch, tracking and reporting at competitive rates. A one-stop-shop solution with a single integration to upgrade delivery performance, achieve metrics, and control costs with flexibility, scalability, simplicity and confidence.

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Our Experts

Bobbie Ttoulis, Group Marketing Director, GFS

Luke Owens, Product Manager, Mintsoft

About GFS

GFS is UK’s first and largest provider of managed multi-carrier services, technology, and expertise for the eCommerce industry, and available for integration on the Mintsoft platform. GFS is the chosen global delivery partner of some of the largest and fastest growing eCommerce brands such as Wilko, Mamas & Papas, Dune, etc.

With 1000+ carrier services, we simplify delivery and drive business growth through one technology platform, one invoice, and one relationship. With more than 50 million parcels under our care each year, our influence means we can provide impartial expertise and contingency when you need it.

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About Mintsoft

Access Mintsoft is an Order Management System (OMS) which supports 3PLs, warehouses and online retailers who are looking to scale their business and deliver a more responsive and consistent service to customers.

The easy-to-use, cloud-based platform is full of excellent features and benefits that automate time consuming tasks associated with picking, packing and shipping orders. With more than 150 pre-built integrations, Mintsoft allows users to manage all channels and systems used to run their e-commerce or fulfillment business from one centralised platform.

Designed, built and supported by experts from e-commerce, logistics and warehouse management industries, Mintsoft supports the operations of more than 600 businesses worldwide.

Find out more

* Terms & Conditions

  • Offer can be availed through appointment booking only
    Only applicable to initial meetings booked for the period from 20 July, 2022 to 19 August, 2022
  • Requires a 13-month commitment (with month one free of charge), the contract will auto-roll (for a 12-month period) unless cancelled in accordance with the terms of contract
  • Requires payment via direct debit (a signed direct debit mandate will be required)
  • Cannot be combined with any other offer or promotion
  • Is limited to one per company, and cannot be transferred
  • Is applicable to companies registered in the UK or ROI only
  • Is subject to the parties signing a contract on Access’ standard terms and conditions
  • General Terms: We reserve the right to remove this promotional offer without notice or make it subject to further terms. You recognise that this promotional offer nor you submitting your details registering your interest amounts to an offer

2022-07-01T11:00:03+00:00July 1st, 2022|

Masterclass Replay: Reboot EU Sales for Your Business

Masterclass Replay: Reboot EU Sales for Your Business

Whether you want to reboot EU sales or start selling there for the first time, this 45-minute Masterclass tells you what you need to know to make selling to the EU hassle-free with IOSS.

Shipping experts, GFS have partnered with VAT experts, SimplyVAT.com , to cut through the noise and explain in ‘plain speak’ what this means, with step-by-step guidance on how to get started.

If you are having trouble viewing the video, please allow all browser cookies or watch on YouTube

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Multi-carrier delivery and fulfilment from the EU

GFS Europe

Selling to the EU just got easier and cheaper…

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Contact us – we’re here to help!

Get in touch

2022-05-19T09:06:03+00:00May 6th, 2022|

Key Priorities at Checkout as Customers Embrace a Sustainable Lifestyle – Download the Infographic

Key Priorities at Checkout as Customers Embrace a Sustainable Lifestyle

With the growth in eCommerce in the last few years, carbon emissions tied to eCommerce delivery are estimated to rise 32% by 2030. Reducing your environmental impact isn’t just important for the planet, it’s important for your business.

Did you know that 67% of customers check a brand’s sustainability before making a purchase? Customers want choice on how they receive their parcel and that includes wanting more sustainable shipping options.

Download the infographic

Fill out the form for more sustainability insights

Unsure of how to offer sustainable delivery?

Working with a multi-carrier partner like GFS gives you access to a growing range of Sustainable Delivery Services, keeping it simple while reducing costs and improving operational efficiency!

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Help Your Customers ‘Go Green’ with Sustainable Delivery Solutions

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Want to know more?

Ask us a question

Everything you need to know about sustainable delivery

Read the blog

2022-04-06T15:11:29+00:00March 24th, 2022|

Hermes rebrand to Evri – FAQ’s

Hermes rebrand to Evri – FAQs

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Van driving away

We are excited to announce that Hermes UK is now rebranding as Evri!

Evri is a completely new brand, one that heralds a fresh look and a new culture with an even better and more open way of doing things.

What does this mean for your deliveries?

There will be no change to your account number, your collection arrangements, or your ability to track Evri’s parcels via GFS Seeker. The only changes will be some minor updates to website references and tracking links in the coming weeks. GFS is managing the rebrand with Evri, and your GFS Account Manager will keep you fully informed of any required updates.

We’ve put together a list of FAQ’s so you have all the information you need regarding the rebrand, what changes, and what does not.

circling dates on a calendar

When did Evri come into effect?

14th March 2022

parcel being scanned

Why is Hermes changing their name/rebranding?

Following significant investment and two years of major growth, the business is seeing a lot of exciting changes and this rebrand is a result of that.

boxes being scanned in a warehouse

Why change now?

The changes started before the pandemic and Hermes saw the demand for online shopping and that home delivery was continuing to grow. But Covid-19 changed many businesses, including Hermes, and they reacted quickly as the number of parcels in their network skyrocketed.

Evri builds on the changes they’ve already made to ensure they are doing the right thing for customers, colleagues and society and the fact they are continuing to grow and adapt as a business.

the world highlighting europe

Will Hermes still exist?

No, not in the UK. But they will still work closely with Hermes in other countries to fulfil international deliveries.

parcels being delivered by delivery man

Is it a cover-up? Is the rebrand a way to change reputation?

No. The business has been constantly changing over the last few years, and they had to adapt operations considerably when Covid-19 hit. Evri is a completely new brand, one that heralds a fresh look and a new culture. It’s the opposite of a ‘cover-up’ – Evri marks an even better and more open way of doing things.

They rate Excellent on Trustpilot.

van driving on the road

What exactly is changing?

You’ll see changes immediately. They’ve invested millions of pounds to rebrand vehicles, buildings, ParcelShops and couriers. You’ll also see a new website with enhancements for all customers, including marketplace traders who send in bulk and clients who hold a business account with us.

You’ll see many changes, but one thing will stay the same: customers can still expect a great-value premium service offering unbeatable convenience.

hands on a computer

Is their new website secure? Will I experience any cyber security issues – such as fake smishing messages claiming to be from you?

Evri are committed to protecting customers’ privacy and security – but they can’t defend customers from scams that you target directly. If you receive an unexpected email or text message claiming to be from Evri, please take care and don’t click on any links within the message.

Following this basic guidance will help you stay one step ahead of the fraudsters. To help protect yourself online, use your usual search engine to visit cyberaware.gov.uk and getsafeonline.org.

Should you have further questions, do not hesitate to contact your Account Manager.

Get in touch

2022-03-14T16:09:28+00:00March 14th, 2022|

How to Incentivise Online Purchases with Delivery

How to Incentivise Online Purchases with Delivery

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woman online shopping

Many shoppers choose to buy online for the ease and convenience that the service brings to their busy lives. Therefore, it is no surprise the eCommerce industry will experience an annual growth rate of 5.16%.

With increased online purchases, comes an increase in online competition between eCommerce businesses. So, what are some specific ways to create customer purchase incentives through your delivery service?

man online shopping

1. Premier Delivery

‘Premier Delivery’ normally covers free next-day delivery for a set price to cover a certain period of time. Online retailers such as ASOS, I Saw It First, and Pretty Little Thing all offer this type of delivery subscription for under £10, and it covers the entire year. Although, sometimes it may be referred to in different ways, for example PLT market their service as ‘Royalty Delivery’. For just a small price, your customers can receive unlimited free next-day delivery, encouraging many frequent purchases throughout the year.

woman receiving a parcel

2. Free Delivery

Free shipping is a big driver for why consumers love to shop online, with 85% of consumers even stating they prefer free shipping over a fast-shipping service.

While free delivery isn’t always feasible for all businesses, there are many ways that your eCommerce business can offer free delivery promotions to customers without denting the bottom line:

  • Free shipping on orders over a certain purchase amount – boosts revenue.
  • Free shipping for first-time shoppers – encourages new visitors to make a purchase.
  • Free shipping offers for limited time – creates a sense of urgency to complete a purchase.
  • Free shipping when purchasing a certain number of products – increases the items per order.
man in warehouse collecting parcels

3. Delivery Service Options

Your business’ delivery options can make or break a customer’s purchase decision. One study reported that 97% of consumers abandoned their cart due to delivery inconvenience. By offering a variety of delivery service options you can build confidence between customers and your brand, as your business is providing a service that fits their needs.

Types of delivery services your eCommerce business can offer:

  • Click and Collect
  • Next day delivery
  • Parcel lockers
  • Weekend delivery

As a GFS customer, you have access to a one-stop shop for eCommerce delivery options at checkout. Talk to your account manager to incentivise delivery for your customers with the power of choice!

Talk to Your Account Manager 

Want to know more?

Get in touch

2022-03-02T17:04:57+00:00February 25th, 2022|

What Shipping Options Are Available with a Multi-carrier eCommerce Partner?

In today’s society, speed and convenience are at the root of almost everything we do, and we are constantly looking for new ways to improve the efficiency of our busy lives. This is no different to when it comes to buying online. If your business isn’t offering a variety of convenient delivery options, customers are highly likely to buy from a competitor. Almost 50% of consumers are abandoning their purchase due to a limited amount of delivery options that were inconvenient for them, proving that choice and convenience is a top priority.

At GFS, we provide single access to the industry’s widest network of carrier services, so you can meet the unique needs of your business and give your customers the power of choice, whether that’s domestic, click and collect or international delivery.

3 GFS boxes illustrative style

Domestic Shipping Options

We pride ourselves in offering a wide range of shipping options within the UK for your customers to choose from. With 63% of shoppers saying that delivery speed is an important consideration when making a purchase, our services can cover all customer demands helping you to reduce the rate of abandoned carts.

  • Same Day
    Same day delivery is exactly what it says – customers can receive their packages within the day of they purchased it, usually only when purchased before a certain cut off time. It’s the quickest way to get their delivery, and those who choose it are usually willing to pay for extra for the convenience. Offering Same Day as an option is important to consumers, with 49% saying that same day delivery is an added value when buying.

  • Timed
    Timed delivery enables your customers to choose a time that suits their day and when they will be at home to receive the parcel. Having this option helps customers who aren’t at home all day or may need it for a certain event. At GFS our times service includes before 9am, 10:30am or 12pm the next day
  • Next Day
    Next Day delivery is one of the most popular delivery options, and 45% of consumers say that next day delivery would make them more likely to show with a business. A slightly cheaper option for customers that Same Day or Next Day Timed, this still guarantees a quick delivery for those who want their parcel quickly.
  • Weekend
    For customers who are too busy during the week or unable to be home to accept the delivery, weekend delivery means they don’t have to worry about missed delivery issues.

  • Standard and Economy Delivery
    Standard and Economy are usually the cheapest delivery options for your customers. Standard shipping is usually fast (2 day), but a more cost-effective delivery option that Same or Next Day and a good option for customers who don’t want to pay extra. Even cheaper is Economy (3+ days) which is a low-cost option for those who aren’t in a rush to get their package.

  • 2-Man
    2 Man delivery is simple – it is used for larger items such as furniture, white goods and electronics that are larger, bulkier and heavier items that need 2 people to move them. It gives your customer the assurance that they won’t have to help the delivery person get the item into the house.
  • Swap It
    Swap It Delivery is perfect for anyone who has an old, faulty or unwanted goods that they are replacing. Instead of having to get rid of the item themselves, the delivery driver takes it away to dispose of it.
illustrated computer reading "over 75,000 global locations"

Click & Collect

Click & collect has grown in popularity with around 50% of shoppers now reporting to use the service, and 45% of those who pick up from the story also going on to purchase something else whilst there. The efficiency of this service provides quick and free deliveries that are also more environmentally friendly and reduce the risk of missed deliveries.

Our Click & Collect service gives customers the flexibility and convenience to collect their parcels from over 75,000 global locations at a time and location that suits them, with a choice of:

  • Parcel Shops
    A collect location where customers can not only pick up their deliveries, but also drop off returns.
  • Parcel Lockers
    An electronic locker that is able to securely hold packages.
  • Collect Instore
    Packages are stored in the shop that you have purchased from.

International Delivery

International shipping involves delivering goods between different countries, this can be by air, road or by boat. Importing and exporting goods internationally requires many rules and regulations that need to be abided by, through using a Multi Carrier eCommerce Partner this process can be simplified.

At GFS we offer a range of international shipping options to cater to your customers’ needs:

  • Express By Air
    For fastest possible transit worldwide.

  • European Road Standard
    For non-time-sensitive delivery across Europe.

  • Worldwide Economy (3-10 Days)
    Cost-effective international delivery.

  • Timed
    For time-critical delivery by a precise time anywhere in the world.

We like to go above and beyond, to ensure you deliver an optimal shopping experience to your customers. Therefore, we also offer specialist delivery options such as:

  • Tracked or Untracked – customers are given the choice to track their parcels journey using a tracking number.

  • Signed For – to ensure that a safe delivery has been successful customers can sign for their parcel.

  • Age Restricted Delivery – can only be delivered to a person over the age of 18

  • In Flight Delivery Options – features that are available to the customer once their parcel is in transit, e.g. reschedule delivery address

  • In Flight Delivery Options – features that are available to the customer once their

  • Refrigerated Delivery – for cold or frozen items that need to be kept at that temperature throughout the delivery process

With customers wanting more delivery choice, it’s clear that one carrier can’t do it all. Working with a multi-carrier partner like GFS gives you access to all these delivery options, with single access through our delivery services. One pickup, one technology integration, and one relationship to maintain and all this could be yours.

Contact us to get started

We like to go above and beyond, to ensure you deliver an optimal shopping experience to your customers. Therefore, we also offer specialist delivery options such as:

  • Tracked or Untracked – customers are given the choice to track their parcels journey using a tracking number.

  • Signed For – to ensure that a safe delivery has been successful customers can sign for their parcel.

  • Age Restricted Delivery – can only be delivered to a person over the age of 18

  • In Flight Delivery Options – features that are available to the customer once their parcel is in transit, e.g. reschedule delivery address

  • Refrigerated Delivery – for cold or frozen items that need to be kept at that temperature throughout the delivery process

With customers wanting more delivery choice, it’s clear that one carrier can’t do it all. Working with a multi-carrier partner like GFS gives you access to all these delivery options, with single access through our delivery services. One pickup, one technology integration, and one relationship to maintain and all this could be yours.

Contact us to get started

1000+ delivery services in one place

Managed Multi-carrier Services

Give consumers the power of choice

eCommerce Delivery Solutions

2022-02-07T15:48:00+00:00October 4th, 2021|

IMRG Data Summit – GFS Panel Discussion – Day 2 – ‘Omni-channel Excellence’

IMRG Data Summit – GFS Panel Discussion – Day 2 – ‘Omni-channel Excellence’

Our marketing director Bobbie Ttooulis took part in the IMRG Data Summit, discussing peak trading and the challenges retailers will be facing in 2021. Watch her session about the ‘Omni-channel Excellence’.

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IMRG Data Summit
GFS Panel Discussion
Day 1

Ensuring Operational Efficiency Over Peak

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Peak Season 2021: Are you ready for make or break?

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Contact us – we’re here to help!

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2021-11-10T15:06:11+00:00September 22nd, 2021|

IMRG Data Summit – GFS Panel Discussion – Day 1 – ‘Ensuring Operational Efficiency Over Peak’

IMRG Data Summit – GFS Panel Discussion – Day 1 – ‘Ensuring Operational Efficiency Over Peak’

Our marketing director Bobbie Ttooulis took part in the IMRG Data Summit, discussing peak trading and the challenges retailers will be facing in 2021. Watch her session all about ‘Ensuring Operational Efficiency Over Peak’.

If you are having trouble viewing the video, please allow all browser cookies or watch on YouTube

More videos

IMRG Data Summit
GFS Panel Discussion
Day 2

Omni-channel Excellence

Watch now

Peak Season 2021: Are you ready for make or break?

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Contact us – we’re here to help!

Get in touch

2021-11-10T15:06:21+00:00September 22nd, 2021|

Selling to the EU just got easier and cheaper!

Selling to the EU just got easier and cheaper…

Get in touch

On 1st July 2021, the €22 VAT threshold (De Minimis) exemption on goods imported to the EU was removed.

This means that ALL commercial goods imported to the EU are now subject to VAT – regardless of value.

Find out the EU Import Customs Requirements

So, what does this mean?

• VAT has to be charged based on the customer’s location
• VAT has to be declared for customs clearance
• VAT returns have to be submitted

You might be thinking that this has made shipping to the EU even more complex, BUT there are ways you can make it easier, here’s how…

VAT EU ecommerce delivery

WEBINAR with InternetRetailing:

Selling to the EU is about to get easier (and cheaper!)

In this webinar, we were joined by SimplyVAT to discuss the new EU VAT requirements and look at how you can make it easier – and cheaper – to ship parcels to and from the EU including:

  • An overview of the new EU rules around VAT
  • What it means to eCommerce sellers
  • Clarity on the Import One Stop Shop (IOSS) and its benefits
  • How to apply for a Duty Deferment Account
  • The advantages of one-stop-shop delivery and returns

Bobbie Ttooulis

Group Marketing Director, GFS

Alex Wyatt

Global Projects Manager, SimplyVAT.com

Watch the Webinar

1. Import One Stop Shop (IOSS)

The EU has introduced an electronic portal where you can register to get a single VAT IOSS ID number that applies to distance sales in all 27 EU countries. This will enable you to collect, declare and account for VAT and pay your bill directly to the EU Tax Authorities via a periodic tax return – for goods up to the value of €150*.

This will simplify the collection, declaration, and payment of VAT for distance sales to EU customers and potentially avoid additional carrier fees for VAT clearance.

What are the key benefits of the new IOSS?

• Ease and simplicity: You’ll get a single EU IOSS VAT ID number that will cover VAT registration in all of the 27 EU member states
• A positive experience for customers: Customers will have complete VAT cost transparency at the moment of purchase
• Improved cash flow: VAT payments can be made monthly directly to EU tax authorities

Whether you intend to use IOSS or not, we can help with your EU delivery and returns.

Get in Touch

2. Duty Deferment Account

A Duty Deferment Account allows you to postpone payment of customs duty, excise duty and VAT by up to 46 days so you can pay fees for all shipments once a month by Direct Debit rather than per consignment at the point of import.

This helps shipments clear customs quickly, so parcels can be delivered faster, and it also saves you time and money, and helps you better manage cash flow.

You can apply for a Duty Deferment Account here

3. One Stop Shop Delivery and Returns

As well as the Import One Stop Shop for VAT, GFS can provide everything you need for delivery and returns!

From finding the best and most cost-effective international shipping services, to technology that calculates Duties & Taxes, generates electronic Customs documents and manages paperless global returns – you can get everything you need in one place!

GFS International eCommerce Service

Access the widest network of global carriers through just one dynamic delivery service.

Using super-smart routing technology, we route each parcel to the best performing, cost-effective carrier service. So, all you need to do is choose from 1 of 3 service level options – Express, Plus and Economy – and we do the rest! GFS International eCommerce Services supports all delivery options to the EU and ROW, including Delivered Duty Paid (DDP), Delivered At Place (DAP) and Import One Stop Shop (IOSS)..

find out more

GFS Technology

A complete toolkit of technology solutions that simplifies the complexity of new EU customs processes to take away the pain of cross-border delivery.

GFS Checkout

  • Offers customers a wide range of flexible delivery options at the checkout
  • Automatically calculate Duties & Taxes and supports DDU (Deliver Duty Unpaid) and DDP (Deliver Duty Paid) delivery options

GFS Selector

  • Multi-carrier parcel labelling with automatically generated tracking
  • With Paperless Trade for electronic customs documentation

GFS Global Returns

  • Paperless returns portal with 200+ returns services, 320,000 drop points and 35 languages
  • Electronic customs declarations for inbound duty relief

Want to see our Technology in action? Watch our live demo!

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Watch the Webinar

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FAQs

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FAQs

We’re on a mission to make EU selling easier than ever.

For help and advice on shipping to the EU and beyond – Contact us to find out more!

contact us

2022-05-17T09:16:41+00:00July 7th, 2021|

Selling to the EU is about to get easier and cheaper – Webinar

Selling to the EU is about to get easier and cheaper – Webinar

Find out everything you need to know about EU VAT changes from 1st July – and how you can save time and money!
Watch our Webinar with Internet Retailing and Simply VAT to get:

  • An understanding of the changes announced by the EU commission
  • What this means for online sellers
  • Clarity on the Import One Stop Shop scheme and how it will work
  • How to take advantage of these changes to save time and money, and improve customer delivery experience

If you are having trouble viewing the video, please allow all browser cookies or watch on YouTube

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Global returns management made simple

IOSS, DTP, DDP, DAP…SOS?

Selling to the EU just got easier and cheaper…

Find out more

Contact us – we’re here to help!

Get in touch

2021-09-27T11:29:11+00:00June 25th, 2021|

eBook: Overcoming International eCommerce delivery challenges

Cut out the complexity of international ecommerce shipping

The world has become one big shopping mall, where customers can buy anything, from anywhere, at any time – and they expect this same level of convenience when it comes to delivery. With millions of prospective shoppers, shipping internationally is a no-brainer, however it can also be quite complicated and costly without the right strategy.

So, to help you understand and overcome some of the major crossborder delivery obstacles, we’ve put together this simple guide.

Download eBook Now

2022-05-23T09:36:07+00:00May 25th, 2021|

Selling to the EU just got easier and cheaper

Selling to the EU thumbnail

Just one last step and you can access:

• Your Post-Brexit Survival Guide

• EU Customs Cheat Sheet

• EU VAT and Import One Stop Shop FAQs

• Webinar: How to make cross-border shipping friction-free

– with LIVE DEMO of technology to simplify EU delivery & returns

2021-05-13T13:12:10+00:00May 12th, 2021|
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