In the Black Friday season of 2022, consumers globally increased their online transactions by 4.8% and spent a lot more time online browsing and shopping for the best deals in their quest for the “better price”.
With Black Friday/Cyber Monday deals starting earlier and running longer this year, how has it impacted eCommerce shopping behaviour in global markets? Let’s have a quick look.
Get an encapsulated view of the key takeaways from the RetailX Growth 2000 Report 2022.
The Growth 2000 report explores the depth and breadth of the 2,000 retailers that follow on from the RetailX UK Top500. RetailX research assesses practical performance through four drivers of growth: Find, Mobile, Delivery and Checkout. This is an insightful and useful study for businesses that are on the lookout for opportunities to sell online with greater confidence.
Download your copy of the 2022 UK Growth 2000 Report datagraphic.
From the moment a customer clicks on that “Buy” button, a chain of parcel delivery events trigger, and decide the customer’s final tasting notes about a retailer.
Retail shopping and delivery have seen a dramatic change in the last three years in a way that no one saw coming. And the challenges and uncertainties just don’t seem to stop streaming in — especially for eCommerce businesses based in the UK and Europe.
In a time where eCommerce businesses are expanding rapidly at a multi-channel, multi-market level globally, how are Operations Managers faring to scale their fulfilment and delivery strategy to support business growth?
And how can they simultaneously achieve the speed, accuracy, and flexibility today’s end customers expect from a best-in-class online shopping experience – no matter which channel or part of the globe they are buying from?
Watch this 45-minute webinar where we identify the critical risks and challenges facing today’s eCommerce operations. More importantly, we demonstrate how you can overcome these with the seamless integration of technology and physical services for a flexible, resilient and scalable eCommerce fulfilment and delivery solution.
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Creating a stand out delivery experience for customers is key to ensuring cost-efficient growth in 2022 and beyond. In this insightful session, eve Sleep – in partnership with GFS – shines a spotlight on their success story since they started back in 2015.
Avoid chaos! Working with various carriers, integrating each one separately can lead to operational chaos: multiple integrations, multiple invoices and manual operations. This can hamper productivity and operational efficiency, as well as escalate costs with no assurance of smooth and reliable delivery.
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Whether you want to reboot EU sales or start selling there for the first time, this 45-minute Masterclass tells you what you need to know to make selling to the EU hassle-free with IOSS.
Shipping experts, GFS have partnered with VAT experts, SimplyVAT.com , to cut through the noise and explain in ‘plain speak’ what this means, with step-by-step guidance on how to get started.
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With the growth in eCommerce in the last few years, carbon emissions tied to eCommerce delivery are estimated to rise 32% by 2030. Reducing your environmental impact isn’t just important for the planet, it’s important for your business.
Did you know that 67% of customers check a brand’s sustainability before making a purchase? Customers want choice on how they receive their parcel and that includes wanting more sustainable shipping options.
We are excited to announce that Hermes UK is now rebranding as Evri!
Evri is a completely new brand, one that heralds a fresh look and a new culture with an even better and more open way of doing things.
There will be no change to your account number, your collection arrangements, or your ability to track Evri’s parcels via GFS Seeker. The only changes will be some minor updates to website references and tracking links in the coming weeks. GFS is managing the rebrand with Evri, and your GFS Account Manager will keep you fully informed of any required updates.
We’ve put together a list of FAQ’s so you have all the information you need regarding the rebrand, what changes, and what does not.
14th March 2022
Following significant investment and two years of major growth, the business is seeing a lot of exciting changes and this rebrand is a result of that.
The changes started before the pandemic and Hermes saw the demand for online shopping and that home delivery was continuing to grow. But Covid-19 changed many businesses, including Hermes, and they reacted quickly as the number of parcels in their network skyrocketed.
Evri builds on the changes they’ve already made to ensure they are doing the right thing for customers, colleagues and society and the fact they are continuing to grow and adapt as a business.
No, not in the UK. But they will still work closely with Hermes in other countries to fulfil international deliveries.
No. The business has been constantly changing over the last few years, and they had to adapt operations considerably when Covid-19 hit. Evri is a completely new brand, one that heralds a fresh look and a new culture. It’s the opposite of a ‘cover-up’ – Evri marks an even better and more open way of doing things.
They rate Excellent on Trustpilot.
You’ll see changes immediately. They’ve invested millions of pounds to rebrand vehicles, buildings, ParcelShops and couriers. You’ll also see a new website with enhancements for all customers, including marketplace traders who send in bulk and clients who hold a business account with us.
You’ll see many changes, but one thing will stay the same: customers can still expect a great-value premium service offering unbeatable convenience.
Evri are committed to protecting customers’ privacy and security – but they can’t defend customers from scams that you target directly. If you receive an unexpected email or text message claiming to be from Evri, please take care and don’t click on any links within the message.
Following this basic guidance will help you stay one step ahead of the fraudsters. To help protect yourself online, use your usual search engine to visit cyberaware.gov.uk and getsafeonline.org.
Many shoppers choose to buy online for the ease and convenience that the service brings to their busy lives. Therefore, it is no surprise the eCommerce industry will experience an annual growth rate of 5.16%.
With increased online purchases, comes an increase in online competition between eCommerce businesses. So, what are some specific ways to create customer purchase incentives through your delivery service?
‘Premier Delivery’ normally covers free next-day delivery for a set price to cover a certain period of time. Online retailers such as ASOS, I Saw It First, and Pretty Little Thing all offer this type of delivery subscription for under £10, and it covers the entire year. Although, sometimes it may be referred to in different ways, for example PLT market their service as ‘Royalty Delivery’. For just a small price, your customers can receive unlimited free next-day delivery, encouraging many frequent purchases throughout the year.
Free shipping is a big driver for why consumers love to shop online, with 85% of consumers even stating they prefer free shipping over a fast-shipping service.
While free delivery isn’t always feasible for all businesses, there are many ways that your eCommerce business can offer free delivery promotions to customers without denting the bottom line:
Your business’ delivery options can make or break a customer’s purchase decision. One study reported that 97% of consumers abandoned their cart due to delivery inconvenience. By offering a variety of delivery service options you can build confidence between customers and your brand, as your business is providing a service that fits their needs.
Types of delivery services your eCommerce business can offer:
As a GFS customer, you have access to a one-stop shop for eCommerce delivery options at checkout. Talk to your account manager to incentivise delivery for your customers with the power of choice!
Talk to Your Account Manager
We pride ourselves in offering a wide range of shipping options within the UK for your customers to choose from. With 63% of shoppers saying that delivery speed is an important consideration when making a purchase, our services can cover all customer demands helping you to reduce the rate of abandoned carts.
Click & collect has grown in popularity with around 50% of shoppers now reporting to use the service, and 45% of those who pick up from the story also going on to purchase something else whilst there. The efficiency of this service provides quick and free deliveries that are also more environmentally friendly and reduce the risk of missed deliveries.
Our Click & Collect service gives customers the flexibility and convenience to collect their parcels from over 75,000 global locations at a time and location that suits them, with a choice of:
International shipping involves delivering goods between different countries, this can be by air, road or by boat. Importing and exporting goods internationally requires many rules and regulations that need to be abided by, through using a Multi Carrier eCommerce Partner this process can be simplified.
At GFS we offer a range of international shipping options to cater to your customers’ needs:
Our marketing director Bobbie Ttooulis took part in the IMRG Data Summit, discussing peak trading and the challenges retailers will be facing in 2021. Watch her session about the ‘Omni-channel Excellence’.
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