The B2B Delivery Blind Spot
Multi-Carrier on paper. Single carrier in practice.
Ask most B2B businesses about delivery and they’ll tell you it’s sorted. They’ve got more than one carrier, a reasonable rate card and a team that knows how to get orders out the door.
The numbers tell a different story.
Nine in ten businesses we surveyed use more than one carrier. Yet two-thirds of their parcel volume still goes through just one. The backup options are there, they just sit on the bench until something goes wrong. And by then, switching quickly is a lot harder than it sounds.
This infographic pulls together the key findings from our latest research with Retail Economics, based on a survey of 100 UK B2B decision-makers at businesses with £15m+ turnover. It’s a quick read, but it might change how you think about where your delivery budget actually goes.
