The B2B Delivery Blind Spot

The overlooked delivery decisions costing your business

New research from GFS & Retail Economics

Research from Retail Economics finds that B2B businesses dependent on a single or primary carrier face parcel delivery costs around 12% higher than those operating a coordinated multi-carrier model.

Your parcel rates are only part of the cost. Carrier dependency, unnecessary premium services and the operational fallout of disruption can all erode margin.

How does your business compare?

Download the report to understand where the gap comes from — and what stronger delivery control could mean for your bottom line.

Based on research among 100 UK senior decision-makers responsible for delivery, logistics or supply chain strategy in businesses with turnover above £15m.

More than one carrier doesn’t mean you’re in control.

Nine in ten businesses use multiple carriers. Yet around two-thirds of parcel volume still flows through a single provider.

The commercial question is how much flexibility that leaves you when prices change, performance drops or customer requirements move on.

For leaders responsible for B2B parcel delivery, this report examines the gap between having carrier options and being able to use them effectively.

Download the report

Where could your delivery model be holding you back?

Margin
Where are default delivery decisions adding costs that a rate negotiation won’t resolve?

Operational performance
How much resource is absorbed by carrier issues, manual workarounds and failed deliveries?

Customer retention
When delivery falls short, what happens to the relationship — and the next order?

Commercial flexibility
Can your delivery setup adapt to changing requirements without adding cost and complexity?

See what better-performing businesses do differently.

The report examines four areas of delivery control and the practices that distinguish delivery leaders from the wider market.

Get the evidence to assess your current approach, challenge inherited arrangements and prioritise where change could have the greatest commercial impact.

Inside, you’ll find:

Benchmarks to compare your delivery approach with other UK B2B businesses

Analysis of the relationship between carrier dependency, cost and resilience

Modelling of potential annual savings of £200,000–£250,000 for a typical mid-sized shipper*

Four priorities for taking greater control of delivery performance and spend

Your next delivery decision deserves a clearer picture.

Access The B2B Delivery Blind Spot from GFS and Retail Economics.

For UK B2B leaders responsible for parcel carrier selection, delivery budgets and performance across eCommerce, logistics and delivery operations.

The B2B Delivery Blind Spot

*Potential savings based on Retail Economics modelling for a business with £50m–£149m annual revenue, shipping around 500 parcels per day. Actual opportunities vary by delivery profile and operating model.

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