Why Multi-Carrier Delivery Is a Scalable Delivery Solution
A multi-carrier model uses multiple couriers to distribute parcels based on real-time variables, such as location, cost and performance. This approach offers:
1. Greater Resilience and Flexibility
Carrier outages or disruptions no longer bring operations to a halt. Instead, retailers can dynamically reroute through alternative providers. This flexibility is especially vital during peak periods, like Black Friday or Christmas, where capacity bottlenecks are common.
2. Improved Delivery Performance and Costs
By choosing the best-fit carrier for each parcel — based on destination, weight and SLA — retailers reduce costs while improving delivery speed. This is at the core of our intelligent delivery solutions.
3. Enhanced Customer Experience
Today’s shoppers want visibility and choice. A managed multi-carrier platform enables services such as nominated day delivery, next-day options and Click and Collect, all of which contribute to a frictionless checkout experience.
4. Built-In Scalability for Growth
Whether you’re expanding to new markets or adding SKUs, multi-carrier infrastructure is inherently scalable. It grows with you without overhauling your model.
Real World Impact
Retailers adopting a multi-carrier strategy are gaining a competitive edge across cost, performance and customer experience. Businesses using multi-carrier shipping solutions benefit from:
- Improved delivery success rates and fewer failed deliveries
- Greater flexibility to adapt to disruptions
- Higher customer satisfaction through increased delivery options and transparency
These insights align with our customer success stories, where businesses have scaled fulfilment operations efficiently while maintaining exceptional service levels, even during peak periods.
