First Cut:
eCommerce Review 2022 and 2023 Forecast

FREE WEBINAR REPLAY in association with

2022 undeniably brought a big shift to eCommerce as macroeconomic challenges chose to catch us by surprise and once again impacted shopping behaviour.

eCommerce is still sailing boldly despite being caught by the winds of rising costs, increasing consumer expectations, strike action, resource shortages and other operational challenges.

Sounds like a lot to handle, but time to pull up our boots and pick the learnings from last year, keep our ears peeled for what experts are saying for 2023 and start rolling out a robust plan!

As businesses recover from Peak, no better time than now to look ahead and plan your next chapter.

To prepare and go strong into 2023, we’ll be in conversation with industry authorities IMRG and supply chain leader Jim Higginson.

No wishy-washy talk — we dive straight into the report & research findings from 2022 and study data-backed forecasts for 2023. And to conclude, our industry thought leaders share their experience and overview on navigating the changing final mile delivery landscape and succeeding in 2023.

Your key takeaways as we answer the big questions:

A reflection and scrutiny of eCommerce in 2022
What’s the data telling us about campaign performance, bottomline numbers, delivery conversion rates, new challenges with returns, especially in comparison to previous years?

Announcing winners across different categories
Also, why did the winners win and losers lose?

What on earth happened during the Peak of 2022?
Did Peak spare retailers during Black Friday, all of Cyber week and the festive shopping season?

How can eCommerce businesses overcome the industry-wide operational and external challenges?
Practical, non-textbook perspective so retailers can retain customers, protect costs, improve checkout conversion rates, reduce cart abandonment and re-think returns management.

The BIG REVEAL: Forecast for 2023
A look at IMRG’s proprietary forecast data and opportunities that will shape the industry in the year ahead.

Defining Final Mile Success in 2023: “What will it take?”
Capitalising on our panelists’ experience to look at final mile delivery in the wider supply chain landscape and define the must-have Checklist of key imperatives to succeed in 2023.


Bobbie Ttooulis, Group Marketing Director, GFS

Andy Mulcahy, Strategy and Insight Director, IMRG

Jim Higginson, Senior Supply Chain Leader
(former Senior Director of Logistics and Customer Fulfilment, Huda Beauty)

Rewatch the webinar

Who should watch the webinar?

If you are an UK eCommerce operational manager:

  • Looking to get answers to the big questions looming on the eCommerce industry

  • Wanting a way to overcome unseen challenges and mounting pressures impacting KPIs

  • Interested in a real-life, relevant retail perspective on what will define success in 2023

  • Keen on reducing operational costs, improving delivery performance and improving customer satisfaction

About GFS

GFS is the UK’s first and largest provider of managed multi-carrier services, technology, and expertise for the eCommerce industry. GFS is the chosen global delivery partner of some of the largest and fastest-growing eCommerce brands, such as Mamas & Papas, Dune, LK Bennett, etc.

With 1000+ carrier services, we make multi-carrier delivery simple by providing an all-inclusive solution to manage multi-carrier services and technology, backed by GFS expertise and proactive support. With more than 30 million parcels under our care each year, our influence means we can provide impartial expertise and contingency when you need it.