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GFS Global Returns Pro is part of GFS’ end-to-end multi-carrier software for enterprise carrier management, available at no extra cost to GFS Delivery customers. Designed to level the playing field, it enables small to medium-sized enterprises (SMEs) and larger retailers to deliver a premium returns experience without the premium price tag.

With GFS Global Returns Pro, retailers can cut returns costs by up to 60%, return goods to stock 50% faster and reduce customer service enquiries by 40%. This all-in-one solution supports both domestic and international eCommerce, ensuring a smooth process from checkout to doorstep and back again.

Fully Branded and Configurable

The platform allows retailers to create a fully branded returns portal with their logo, contact details and tailored policies. Settings can be customised by country, including returns policy, refund times, customer service information and reasons for return. Retailers can also decide which returns are free for customers and which are chargeable, such as offering free returns for damaged goods.

Flexible Carrier and Cost Management

GFS Global Returns Pro lets you choose carriers by weight, size, value or destination, with the ability to set tiered pricing and include customs declarations for international returns. Integrated tracking and reporting keep you in control, showing which returns are requested, in transit or delivered back to the warehouse.

Simple, Customer-Friendly Experience

Shoppers can access the portal in their local language, select their return method (post, parcel shop or courier) and generate labels or QR codes in under a minute. They receive real-time notifications so they always know when to expect their refund.

The Complete Returns Solution

Combined with GFS’ international eCommerce services, Global Returns Pro gives you a hassle-free, multi-carrier last-mile delivery and returns solution in one relationship – optimising operations, reducing costs and delivering a consistent customer experience worldwide.