Webinar: Cracking the SME Returns Challenge with Tamebay, GFS and ZigZag Global

Returns are one of the most costly and complex challenges in eCommerce and for SMEs, they can feel impossible to manage without enterprise-level resource.

Alongside Tamebay and ZigZag Global, GFS explores how SMEs can tackle this challenge head on, and why getting returns right is no longer optional.

Why Returns Are Getting Harder

eCommerce returns have grown significantly in volume and complexity over the past several years. Changing consumer behaviour, the rise of bracketing (buying multiple sizes or variants with the intention to return), and the increasing expectation of free and flexible returns have all combined to put pressure on retailer margins.

In this webinar, we look at:

• Why eCommerce returns are becoming more costly and complex for SMEs
• How customer expectations around returns directly influence buying decisions — and therefore revenue
• Why getting returns right is essential to protecting margins and driving repeat purchase
• The operational and technological options available to SMEs that have historically been out of reach

The Real Cost of Getting Returns Wrong

For SMEs, a poor returns experience is not just an operational inconvenience — it is a direct threat to customer retention and brand reputation. Research consistently shows that a difficult returns process reduces the likelihood of repeat purchase, increases negative reviews and drives customers to competitors. In a market where acquiring new customers is increasingly expensive, retaining existing ones through a great returns experience has never been more valuable.

Introducing GFS Global Returns Pro

In this webinar, we also share an exclusive preview of GFS Global Returns Pro — our Managed Multi-Carrier returns solution designed specifically to give SMEs access to capabilities that have traditionally only been available to large enterprise retailers.

GFS Global Returns Pro includes:

• Access to 200+ global returns services across our carrier network
• Branded customer returns portals available in 35 languages
• Flexible return options including drop-off, collection and Out-of-Home returns
• A single integration that removes the need to manage multiple carrier returns contracts

All of this is delivered without the enterprise price tag — making professional returns management genuinely accessible for growing businesses.

Whether you are just starting to formalise your returns operation or looking to scale internationally, this session will give you practical insight and a clear view of what is possible with the right partner behind you.