Enterprise Carrier Management – eCommerce Software

The GFS Enterprise Carrier Management Platform is an all-in-one solution designed to simplify multi-carrier delivery while enhancing the experience for both businesses and their customers. From the moment a shopper reaches checkout to the point of delivery and through the returns process, every step is managed from a single interface with one software integration.

At checkout, businesses can offer customers a wide range of delivery choices thanks to a preconfigured library of more than 1,000 domestic and international services. The platform’s built-in duties and taxes calculator powered by Avalara AvaTax ensures accurate customs and VAT calculations at the point of sale. This level of transparency reduces unexpected costs for customers and improves conversion rates.

Seamless Order Management and Label Automation

GFS Channel Connector unifies orders from all sales channels into a single workflow, integrating with existing eCommerce platforms, warehouse management systems (WMS) and order management systems (OMS). These orders feed directly into GFS Selector, which automates parcel labelling, tracking and electronic customs documentation for over 1,000 carrier services. This speeds up operations while ensuring compliance with cross-border shipping requirements.

Efficient Collection and Tracking Services

Regardless of carrier, all parcels are collected in a single pick-up with late cut-off times and weekend options to maximise fulfilment capacity. The GFS Seeker portal then provides full tracking visibility for every parcel worldwide, enabling customer service teams to handle delivery queries quickly. Backed by the GFS Customer Care team, issues are resolved before they impact customer satisfaction.

Data-Driven Delivery Performance and Returns Management

Through GFS Reporter, businesses can analyse carrier performance and delivery KPIs in detail, identifying opportunities for improvement. GFS Validator compares carrier invoices against agreed rates to spot discrepancies and avoid overcharges. When customers need to return items, the GFS Global Returns Pro portal offers a self-service process with over 200 return services and 320,000 drop-off points worldwide. Automated duty relief further simplifies cross-border returns.

Fully Compatible and Future-Ready

The platform integrates with all leading eCommerce WMS and OMS systems, making it easy to implement without disrupting existing operations. By centralising delivery management into one powerful system, the GFS Enterprise Carrier Management Platform gives retailers complete control of the parcel journey from checkout to doorstep and back again, ensuring efficiency, transparency and customer satisfaction.