Simplify Returns Management with GFS

Make returns hassle-free, cut costs and boost customer loyalty.

Returns management

Managing returns is a critical part of any successful logistics operation. GFS Returns Management Services is a fully global, seamless returns solution delivering a streamlined, cost-effective experience that meets both operational needs and customer expectations. This fully branded returns portal ensures a consistent and professional experience, helping build customer trust and loyalty.

Whether your customers are returning an item from London, Paris, New York or Dubai, they will enjoy the same professional and intuitive interface, reinforcing trust and loyalty with every return.

If you’re looking for a smarter way to manage your returns, GFS has you covered.

Benefits of Smarter Returns Management with GFS

Enhance Customer Flexibility and Experience

Offer returns managed via an easy-to-use online technology GFS Global Returns Pro.

Create a positive post-purchase experience that keeps customers coming back.

Boost Inventory Visibility

Track customer return intentions before items arrive at your warehouse.

Plan staffing and restocking more effectively to save time and resources.

Speed Up Restocking and Increase Sales

Digital returns data eliminates manual paperwork, helping you get items back on sale faster.

Resell stock quicker to recoup revenue lost to returns.

Reduce Customer Service Queries

Let customers track their returns and refunds through automated updates.

Decrease customer queries by up to 40% with smarter tracking technology.

Gain Full Control Over Your Returns Policy

Adjust policies in real time, such as offering free returns for faulty goods or varying refund windows during Peak periods.

Monitor returns activity centrally to maintain a balance between customer satisfaction and cost control.

Why Choose GFS for Your Returns Management?

Streamline Returns Globally

Access over 200 flexible returns options in a single platform.

Offer Seamless Integration

No hidden costs, just one affordable monthly fee.

Fully Branded Returns Portal

Ensures a seamless customer experience that aligns with your brand for a consistent customer experience.

Deliver Exceptional Customer Service

Advanced technology trusted by leading retailers.

Electronic Customs Declarations

Simplify cross-border returns and support duty relief for customers, ensuring a frictionless returns process.

200+ Returns Options Across 195 Countries

Deliver unparalleled convenience to your global customers.

320,000 Drop-Off Locations

A network that ensures your customers can return items with ease.

35+ Languages for Localised Service

A tailored experience for international shoppers.

Returns Management is Crucial

Returns are unavoidable in online retail, but they don’t have to cost you time, money or customers.

Consider these facts:

  • Shoppers are more likely to make a repeat purchase after a smooth returns experience.

  • UK retailers lose millions annually due to poor returns processes.

  • Online return rates range from 20% to 50%, making an efficient returns process essential.

  • With GFS Returns Management, you can turn returns into a competitive advantage.

Returned Parcel
Returned Parcel

Take the next step in improving your Returns Management today

Whether you offer free returns or charge for them, GFS Returns Management provides a solution that simplifies your returns process, reduces costs, and creates an unbeatable customer experience.