The last mile is where customer promises are kept, or broken. Shoppers now expect fast, flexible and reliable delivery as standard. But behind the scenes, managing multiple carriers, keeping parcels moving and staying ahead of disruptions can quickly become complex and costly.
That’s where GFS comes in. As the UK’s leading multi-carrier delivery partner, we simplify and streamline last-mile delivery through a single relationship, powerful technology and expert operational support.
From checkout choice to doorstep delivery, and everything in between, GFS gives retailers the confidence, control and scale to deliver exceptional customer experiences every time.
Why Choose GFS for Last Mile Delivery?
Access to an Expansive Multi-Carrier Network
With access to 1,000+ delivery services across 220+ destinations, GFS simplifies delivery logistics through a single integration and relationship, making multi‑carrier shipping genuinely frictionless.
Built-in Resilience through Carrier Diversification
During Peak or disruptions, GFS lets you reroute parcel flows seamlessly across alternative carriers.
Competitive Rate Optimisation via GFS Volume Leverage
You benefit from GFS’ carriage buying power for pricing and the flexibility to route parcels based on cost, speed or destination.
Smart, Integrated Tech Stack
GFS’ pioneering ECM technology suite powers every stage, from checkout delivery options and labelling to tracking, reporting, and returns, across all carriers and sales channels through a single, one‑time integration.
Fully Managed, Expert Support
GFS’ Customer Care team pro-actively tracks parcels and resolves delivery issues before they impact the end‑customer, ensuring smooth and seamless delivery experiences.
Flexibility and Contingency
The Operations team delivers pro-active carrier management, single‑vehicle collection for multiple carriers, strategic capacity planning for Peak seasons and rapid contingency solutions when disruptions arise.
Returns Management Portal
The GFS returns solution dramatically reduces returns processing times, with a fully branded portal for your business.
International Final-Mile Delivery with Full Visibility & No Hidden Fees
GFS ensures reliability in international final‑mile delivery using independently monitored transit times for trust, offering managed customs documentation, competitive costs and complete end‑to‑end visibility without hidden/surprise fuel or remote surcharges.
“Partnering with GFS has transformed our logistics. With their multi-carrier sophistication, we’ve introduced weekend deliveries and gained the flexibility to switch carriers effortlessly. GFS simplifies everything with their efficiency through one contact, one relationship, one invoice, and one integration. Plus, they opened up new horizons with smooth international shipping options. Even onboarding just before Black Friday, we sailed through peak deliveries without a hitch. GFS’ reliability and efficiency have been game-changing for us!”
“This setup has not only boosted our customer service experience, but also improved our planning and forecasting during peak times without the limitation of capping order volumes. The partnership with GFS has been invaluable in maintaining high customer satisfaction and operational efficiency.”
“GFS really saved the day when we were really finding our feet as a new business.”
“Sales volume forecasting is almost impossible for us, but with the flexibility of GFS’ solution, we can satisfy demand even during our busiest periods.”
“Working with GFS has transformed how we handle deliveries. Their flexible, multi-carrier services have made it easier for us to keep up with growing demand while maintaining smooth operations — even with our tricky sized products! The GFS team is always there when we need them, helping us stay ahead of the game.”
“GFS has helped us achieve our goal to deliver a relevant and consistent delivery experience to every customer, every time.”
Benefits of GFS Last-Mile Delivery
| Benefit | What It Means for You |
|---|---|
| Comprehensive Multi-Carrier Management | Flexibility for your business and convenience for your customers.
One platform, 1,000+ carrier services, worldwide reach. GFS’ status as one of the largest carriage buyers in the UK offers diversified capacity helps negotiate better rates and service. |
| Operational Simplicity and Unified Technology | One integration, one label, one tracking experience. |
| Complete Visibility | Real-time tracking across all carriers in your service suite. |
| Seasonal Scalability & Contingency | Seamless handling of Peak demand and disruption across carriers. Avoids costly delays or backup issues due to single-carrier dependency. |
| International Expertise | Handles customs, documentation and parcel visibility with competitive international pricing. No hidden fuel or remote surcharges. |
| Returns Made Effortless | Hassle-free processing and fully branded, customer-friendly portal. |