Great delivery service doesn’t stop at despatch — it extends to providing exceptional customer service and support that keeps businesses running smoothly.
At GFS, we believe support shouldn’t be an add-on — it should be built in. That’s why our complimentary customer service support line for all GFS customers is designed to resolve queries quickly, reduce overhead and costs and give you peace of mind when things don’t go to plan.
Our team works alongside yours to support your operations, powering your team to manage queries and issues from your buyers.
With early detection using timely scans, we help you resolve issues head-on, prevent disruptions and protect delivery performance — without overloading your internal team.
“Partnering with GFS has transformed our logistics. With their multi-carrier sophistication, we’ve introduced weekend deliveries and gained the flexibility to switch carriers effortlessly. GFS simplifies everything with their efficiency through one contact, one relationship, one invoice, and one integration. Plus, they opened up new horizons with smooth international shipping options. Even onboarding just before Black Friday, we sailed through peak deliveries without a hitch. GFS’ reliability and efficiency have been game-changing for us!”
“This setup has not only boosted our customer service experience, but also improved our planning and forecasting during peak times without the limitation of capping order volumes. The partnership with GFS has been invaluable in maintaining high customer satisfaction and operational efficiency.”
“Sales volume forecasting is almost impossible for us, but with the flexibility of GFS’ solution, we can satisfy demand even during our busiest periods.”
“GFS has helped us achieve our goal to deliver a relevant and consistent delivery experience to every customer, every time.”
“Working with GFS has transformed how we handle deliveries. Their flexible, multi-carrier services have made it easier for us to keep up with growing demand while maintaining smooth operations — even with our tricky sized products! The GFS team is always there when we need them, helping us stay ahead of the game.”
“GFS really saved the day when we were really finding our feet as a new business.”