Fast facts:
Out-of-Home Delivery Around the World

🇨🇳 China

• Lockers are as common as letterboxes in residential areas.
• OOH is often the standard for last-mile delivery in cities.
• Chinese consumers prefer lockers for speed, low-contact delivery and simplicity.

🇫🇷 France

• 80%+ of online shoppers have used Click & Collect or parcel shops.
• OOH delivery is often the preferred option over home delivery due to convenience and urban lifestyle patterns.

🇩🇪 Germany

• Over 60% of parcels go to self-service Packstations (lockers) or parcel shops.
• Over 13,000 lockers and 29,000 parcel shops are active across the country.
• Parcel lockers are well trusted for reliability and 24/7 accessibility.

🇯🇵 Japan

• 41% of consumers regularly use parcel lockers or pick-up points.
• Lockers are installed in apartment buildings, stations and convenience stores.
• OOH use is driven by a preference for privacy and punctuality.

🇵🇱 Poland

• 65-70% of consumers prefer parcel lockers for delivery.
• Estimated 40,000 automated parcel machines across the country.
• InPost leads with over 25,000 locker units nationwide.
• Polish consumers often choose lockers first, even when home delivery is available.

🇸🇪 Sweden

• 15% of consumers collected their most recent delivery from a parcel locker (up from 3% in 2020).
• Home delivery is available, but OOH is often chosen for sustainability and reliability.
• The market strongly favours eco-conscious delivery options.

🇬🇧 United Kingdom

• OOH delivery represents around 15–20% of parcel volumes, but usage is growing fast.
• The UK’s locker network grew by 58% in Q4 2024 alone — InPost now operates over 14,600 parcel lockers across the country.
• 70% of UK consumers have used Click & Collect at least once.
• Click & Collect is widely adopted by major retailers (Argos, John Lewis, Tesco).

🇺🇸 United States

• 37% of shoppers have used Click & Collect or locker delivery in the past year.
• OOH adoption is strongest in urban areas and for apartment dwellers.
• US consumers appreciate OOH delivery for security, especially in areas prone to porch theft.

🇦🇺 Australia

• Australia Post operates 800+ Parcel Locker locations out of 4,700 parcel collection locations nationwide.
• 56% of Gen Z and 45% of Millennials say they would switch retailers to access out-of-home collection options such as parcel lockers.
• OOH delivery is seen as a key solution for apartment dwellers in major cities like Sydney and Melbourne, where home delivery often means missed parcels.