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What do shoppers expect from online delivery?

Delivery can be an important factor in a customer’s purchasing decision. Every year IMRG run a survey of shoppers to understand their perceptions of it; this edition is the 10th year.

What do you need to do to structure your proposition for success in 2019?

Learn about customer response to delivery – Register for this webinar

Join IMRG and GFS as we discuss the findings of an extensive report on consumer home delivery. Maru/edr surveyed 2,000 UK shoppers – we’ll analyse the responses and advise retailers what the results mean for online delivery best practice in 2019.

You will learn:

  • What customers value most in the home delivery service
  • How paid delivery impacts a customer’s purchase decision
  • The extent to which customers take returns options into account when making a purchase
  • Customer preferences for the various delivery options
  • How many customers take environmental packaging into account when making a purchase

This webinar will be 30 minutes long, and limited to 100 guests.  

Date and time: 31 January | 14:00-14:30 GMT