Customer Services
GFS Manager
Used by our own Customer Care team to monitor 30 million parcels a year!
Our Complete Range of eCommerce Shipping Software
Identify, queue and delegate exceptions across all carriers
Consolidates tracking information across multiple carriers into a single system
Automatically identifies and prioritises parcel exceptions
Sends delivery instructions directly to carriers
Enables your Customer Care team to resolve issues fast
About GFS Manager
GFS Manager helps customer service teams resolve parcel exceptions fast through direct contact with carriers and consignees.
Designed for Customer Service teams dealing with high call volumes, our unique intelligent analysis rapidly identifies, queues and delegates exceptions to call centre advisors – so they can resolve issues faster. You set the rules and classifications of exceptions and control who sees the exceptions through a sophisticated, easy-to-use management console.
Business Benefits
What does this mean for you?
Used by our own Customer Care team to monitor 30 million parcels a year!
GFS Manager is a bespoke parcel management system built specifically to help Customer Service teams solve delivery problems fast. Custom-built and tailored to you, it can integrate with any international carrier that has an online tracking service to consolidate parcel queries across your existing carriers.
Don’t forget, GFS Manager is used by our own Customer Care team as part of our Managed Multi-carrier Service, so if you’d rather not manage delivery issues in-house, we can do it for you!
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