GFS and Tamebay Webinar – Coronavirus: Getting back to work
Over the course of this session, Bobbie Ttooulis and Chris Dawson (Tamebay) explore how the pandemic has reshaped retail and eCommerce – and what businesses can do to stay competitive in uncertain times.
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Topics include:
- The shifting retail landscape: With shops reopening but consumer habits permanently altered, we discuss why online sales will remain strong and how the high street may never return to its pre-pandemic state.
- Changing customer expectations: Lockdown created short-term tolerance for slower delivery and limited choice. But as restrictions ease, customers now expect speed, flexibility and seamless service at checkout and beyond.
- Operational disruption: Warehouses and carriers have had to adapt quickly to social distancing, limited capacity and sudden spikes in demand, creating both risks and opportunities for retailers.
- Future pressures: From Brexit to Peak trading, businesses face more uncertainty. The webinar looks at strategies to build resilience, control costs and manage unpredictable demand.
- Practical strategies: Learn how to strengthen your delivery and returns proposition, go multi-carrier, embrace automation and put customer experience at the heart of your operations.
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