eCommerce trends you need to know for 2023

The rise of artificial intelligence (AI) and social commerce has had a significant impact on the parcel delivery industry. AI technology has the potential to streamline the eCommerce delivery process, making it more efficient and cost-effective for companies and customers alike.

Meanwhile, social commerce has changed the way that people shop and receive packages, with an increasing number of people turning to social media platforms to make purchases and have them delivered directly to their door. In this blog, we will explore the ways that AI and social commerce are impacting the parcel delivery industry and what 2023 might hold.

AI Delivery

The use of artificial intelligence (AI) in parcel deliveries is becoming increasingly common, and it has the potential to significantly impact the way packages are transported in 2023.

One of the main ways that AI is impacting parcel deliveries is by enabling real-time tracking of packages without the need for human intervention, and with 90% of consumers actively monitoring their parcels this is something that many retailers can take advantage of [1]. With AI-powered tracking systems, customers can see exactly where their package is at any given moment, which can help them plan their day and ensure they are available to receive their delivery.

With over 90% of online shoppers expecting all shipping issues to be resolved while in transit, this real-time tracking can also help shipping companies by providing them with valuable data to optimise all routes from start to last mile delivery, and reduce the time it takes to deliver packages [2].

Another way that AI is impacting parcel deliveries is by helping companies to forecast demand and plan their operations. Using AI algorithms, companies can analyse data on past delivery patterns and customer behavior to predict future demand and ensure they have enough capacity to handle it. This can help prevent delays and disruptions in the delivery process, resulting in a better customer experience.

In addition to improving the efficiency of the delivery process, AI can also help improve the overall customer experience. For example, some companies are using AI-powered chatbots to provide customers with instant answers to their questions and concerns, without the use of a live agent. This can help to reduce the workload for customer service teams, allowing them to focus on more complex issues, providing better and timely support to customers.

Overall, the use of AI in parcel deliveries is having a positive impact on the industry. By enabling real-time tracking, improving forecasting and planning, and enhancing customer experience, AI is helping make the process of delivering packages faster, more efficient, and very convenient for both companies and customers.

Social commerce delivery

Social commerce is the use of social media platforms, such as Facebook and Instagram, to buy and sell products. This trend has been on the rise in recent years, with around 82% of survey respondents stating that they have used social media to make a purchase [3], which is having a major impact on the shipping industry.

One of the key ways that social commerce is impacting the shipping industry is by driving an increase in the demand for eCommerce delivery services. As more and more people use social media to discover and purchase products, shipping companies are seeing a corresponding rise in the volume of packages that need to be delivered. This has put pressure on companies to find ways to deliver packages quickly and efficiently, often through the use of innovative technologies such as drones and autonomous vehicles.

Another way that social commerce is impacting the shipping industry is by changing the way that companies interact with their customers. With the rise of social media shopping, 70% of online retailers are working to improve their communication and tracking information to provide a better customer experience, as many customers now expect to be able to easily connect with companies and track the progress of their orders in real time [2]. This has led to an increased focus on customer service within the shipping industry, as companies strive to provide a seamless and convenient experience for their customers.

Overall, the rise of social commerce is having a major impact on the shipping industry. As this trend continues to grow, it is likely that we will see even more changes and developments within the industry in 2023 as companies adapt to the changing landscape.

GFS shipping solutions

GFS is your one-stop shop for multi-carrier eCommerce delivery and returns. Since 2001, we have been keeping up and staying ahead of eCommerce delivery market trends and requirements, nsuring that every one of our customers can:

  •   Provide an exceptional customer delivery experience
  •   Reduce cart abandonment rates
  •   Automate shipping and dispatch
  •   Protect peak
  •   Optimise carrier spend and performance
  •   Open up international markets

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