Closing the Gap on Customer Delivery & Returns Experience

GFS Global Returns Pro is part of GFS’ end-to-end multi-carrier software for enterprise carrier management. Provided free for GFS Delivery customers, it enables small, medium and large retailers to deliver a premium returns experience without the premium price tag. With easy integration and flexible settings, you can cut overall returns costs by up to 60%, get goods back into stock 50% faster and reduce customer service enquiries by 40%.

Fully Branded Returns Portal

The platform includes a customisable, fully branded portal where customers can initiate returns quickly and easily. You can add your logo, set policies for multiple-item returns, display refund timelines and include key customs information such as goods relief codes, EORI numbers and declarations. The portal adapts to each country, showing the correct local language, returns policy and customer service details.

Flexible Carrier and Cost Management

GFS Global Returns Pro gives you full control over carrier selection based on weight, size, value or location. You can apply different carrier services by country, include necessary customs documentation and set tiered pricing for returns. Damaged goods can be returned free for customers, while other return types can have defined costs.

Real-Time Tracking and Reporting

Orders can be tracked from the moment a return is requested through to warehouse arrival. Filters by warehouse, return reason, order number or SKU make it easy to find the right data. Reports can be downloaded to share with your warehouse or uploaded to your order management system, streamlining operational workflows.

A Better Experience for You and Your Customers

With options such as parcel shop drop-off, courier collection or postal returns, customers can choose the method that suits them best. Labels, QR codes, packing slips and customs declarations are generated in under a minute. Combined with GFS’ international eCommerce services, you get a complete outbound and inbound delivery solution – one partner for all your multi-carrier needs from checkout to doorstep and back again.

Book a demo today and discover how GFS Global Returns Pro can transform your returns process.