Sales Development Representative

Sales Development Representative

2026-04-07T08:40:22+00:00April 7th, 2026|

About us

At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide.

We’re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. As we continue to grow, we’re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.

The role

As a Sales Development Representative, you will play a key role in supporting our New Business Sales Team by identifying, qualifying, and delivering high-quality prospect data. You will plan and execute targeted prospecting campaigns, engage with potential customers, and help generate new business opportunities.

This is a fast-paced, target-driven role suited to someone who is organised, proactive, and confident communicating with new prospects.  Key responsibilities include:

  • Delivering qualified prospect data in line with agreed KPIs.
  • Working closely with the sales team to plan and execute targeted prospecting campaigns.
  • Engaging with prospective customers via phone and email to validate data and generate opportunities.
  • Building and managing prospect lists using CRM and data mining tools.
  • Coordinating and executing multiple campaigns, tracking performance and outcomes.
  • Responding to inbound enquiries and booking appointments for the sales team.
  • Maintaining accurate and up-to-date records within CRM systems.

 

What we are looking for

  • Experience within the ecommerce or parcel delivery sector.
  • Strong communication skills with confidence engaging new prospects.
  • Good business awareness and ability to identify opportunities.
  • Strong organisational skills with the ability to manage multiple campaigns.
  • Proficient in Microsoft Office and comfortable using CRM systems.
  • A proactive team player with a self-motivated and target-driven approach.
  • Open-minded, willing to learn, and keen to develop within a sales environment.
  • Industry knowledge or experience in eCommerce is desirable.

Benefits

  • 25 days holiday (plus Bank Holidays)
  • Birthday leave
  • Pension and Life Assurance
  • Range of employee awards
  • Employee assistance programme to promote mental health wellbeing
  • Enhanced maternity and paternity leave

Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:

 

  • Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
  • References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
  • English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

 

If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.

Logistics Administrator

2026-04-10T00:26:01+00:00March 25th, 2026|

About us

At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide.

We’re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time. As we continue to grow, we’re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.

The role

As a Logistics Administrator, you will provide vital support to ensure smooth operations and excellent customer service. You will coordinate schedules with suppliers and partners, manage administrative tasks, respond to customer queries, and maintain accurate records to support operational efficiency. Your work will help GFS deliver a seamless experience to customers and suppliers while supporting the wider operations team.  Key responsibilities include:

  • Coordinate and track schedules with external suppliers and partners, ensuring tasks are completed on time.
  • Record and report on variances, corrective actions, and associated costs.
  • Communicate proactively with customers regarding schedule changes or service impacts.
  • Set up additional collections or service requests on behalf of customers and internal teams.
  • Maintain accurate administrative records, reports, and systems.
  • Coordinate vehicle administration and liaise with depots to support operations.
  • Act as the first point of contact for customer queries via phone and email.
  • Promote the company’s brand values through professional conduct and customer care.
  • Build strong working relationships with customers, suppliers, and colleagues.
  • Support process improvements and contribute to operational efficiency.

 Please be aware that this role is a 6-month fixed term contract

What we are looking for

  • Experience in a customer service or administrative role.
  • Strong communication and interpersonal skills with the ability to influence and build relationships.
  • Excellent attention to detail and the ability to manage multiple tasks under pressure.
  • Self-motivated team player with the ability to work independently.
  • Strong problem-solving skills with a calm and organised approach.
  • Good IT skills, including Outlook, Word, and Excel.
  • Experience in logistics or the parcel industry is desirable but not essential.

Benefits

  • 25 days holiday (plus Bank Holidays)
  • Birthday leave
  • Pension and Life Assurance
  • Range of employee awards
  • Employee assistance programme to promote mental health wellbeing
  • Enhanced maternity and paternity leave

Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:

 

  • Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
  • References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
  • English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

 

If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.

Customer Care Advisor – Part Time

2026-04-01T00:25:21+00:00February 25th, 2026|

Department:                                    Customer Care

Reporting to:                                   Customer Care Team Leader

Location:                                           Warrington 

Contract:                                           Permanent

Hours:                                                25 per week on either 13.30 – 18.30 or 09.30 – 14.30 shift patterns 

GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. We provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods. Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.

Role Description

Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.

You should be a well presented individual and will able to work extended hours during peak periods as required.

Main areas of responsibility

  • Call Handling within timeframes set out within the KPI’s;
  • Action of emails in a prompt manner in timeframes set out within the KPI’s;
  • Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
  • Raising tickets in the agreed timeframes set out in the KPI’s;
  • Resolving tickets in the agreed timeframes set out in the KPI’s;
  • Tracking of consignments;
  • Pass all customer escalations to the Customer Services Manager in a prompt manner;
  • Ensures that the company satisfies both its internal and external customer needs;
  • Communicating courteously with internal and external customers by telephone and email;
  • Keeping up to date with any organisational changes in products or services;
  • All other reasonable requirements as specified by senior management.

Education & Experience

Essential:

  • Self- Motivated, ambition to succeed, motivational;
  • Experience within a customer service/call centre environment;
  • Ability to communicate and influence suppliers to deliver a premium service

Desirable:

  • Experience in the parcel industry

    Personal:

  • Strong ability to impact and influence;
  • Excellent interpersonal understanding;
  • Excellent communication skills;
  • Listens to and values the opinions of others;
  • High level of integrity, trust and respect;
  • Ability to make decisions;
  • Good problem solving skills;
  • Approachable, adaptable and flexible;
  • Challenges assumptions and encourages change;
  • Positive ‘can-do’ approach

Customer Care Advisor

2026-04-01T00:25:22+00:00January 21st, 2026|

Department:                                    Customer Care

Reporting to:                                   Customer Care Team Leader

Location:                                           Warrington

Contract:                                           Permanent

Hours:                                                37.5

GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. We provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods. Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.

Role Description

Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.

You should be a well presented individual and will able to work extended hours during peak periods as required.

Main areas of responsibility

  • Call Handling within timeframes set out within the KPI’s;
  • Action of emails in a prompt manner in timeframes set out within the KPI’s;
  • Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
  • Raising tickets in the agreed timeframes set out in the KPI’s;
  • Resolving tickets in the agreed timeframes set out in the KPI’s;
  • Tracking of consignments;
  • Pass all customer escalations to the Customer Services Manager in a prompt manner;
  • Ensures that the company satisfies both its internal and external customer needs;
  • Communicating courteously with internal and external customers by telephone and email;
  • Keeping up to date with any organisational changes in products or services;
  • All other reasonable requirements as specified by senior management.

Education & Experience

Essential:

  • Self- Motivated, ambition to succeed, motivational;
  • Experience within a customer service/call centre environment;
  • Ability to communicate and influence suppliers to deliver a premium service

Desirable:

  • Experience in the parcel industry

Personal:

  • Strong ability to impact and influence;
  • Excellent interpersonal understanding;
  • Excellent communication skills;
  • Listens to and values the opinions of others;
  • High level of integrity, trust and respect;
  • Ability to make decisions;
  • Good problem solving skills;
  • Approachable, adaptable and flexible;
  • Challenges assumptions and encourages change;
  • Positive ‘can-do’ approach

Customer Care Team Leader

2026-04-01T00:25:22+00:00January 13th, 2026|

Job Title:                                         Team Leader

Department:                                    Customer Care

Reporting to:                                   Customer Care Manager

Location:                                         Warrington

Contract:                                         Permanent

Hours:                                              37.5

GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. We provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods. Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.

Role Description 

Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Team Leader and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Key focus areas are motivating and developing your team whilst resolving high level of complaints raised by our customers. Full training will be provided.

Main areas of responsibility

  • Lead and motivate team members towards best performance for the customer and the business.
  • Work in collaboration with team leaders and senior advisors ensuring all day-to-day duties and responsibilities are completed in a timely manner.
  • Ensure all enquiries are dealt with efficiently and escalations and complaints are dealt with promptly and in a professional manner.
  • Support and assist team members to meet their KPI targets.
  • Analyse daily team reporting and statistics on SLA’s and KPI’s.
  • Look for continuous ways of improving performance within the customer care team.
  • Maintain daily reports on staff attendance, holidays and absence.
  • Help and develop a culture of high performance across the customer care team.
  • Encourage and motivate colleagues with support on difficult situations.
  • Identifying areas of improvements within the team considering the processes and communication with carrier partners.
  • Complete regular 121’s with customer care team members.
  • Support with annual appraisals and assisting in objective settings.
  • Conduct regular quality checks for customer care advisors’ performance and feedback as part of the monthly 121’s.
  • Work closely with the Customer Care trainer to identify training and development requirements for the team.
  • All other reasonable requirements as specified by Senior management.

Education & Experience

  • Passionate about understanding and improving the customer experience to drive pro-active productivity.
  • Ability to see both the big picture and smallest detail.
  • Excellent leadership skills.
  • Strong ability to impact and influence.
  • Excellent communication skills.
  • Ability to work under pressure.
  • Attention to detail.
  • Inspirational, effective, and approachable.
  • Good people skills.
  • Good level of English and Maths.
  • Strong IT Skills – Microsoft office.
  • Adept in use of IT systems.

Personal:

  • Self- Motivated with an ambition to succeed.
  • Confident, resilient, and reliable.
  • Excellent interpersonal understanding and excellent communication skills.
  • Listens to and values the opinions of others.
  • High level of integrity, trust and respect.
  • Good time management skills and well organised.
  • Ability to make decisions.
  • Good problem-solving skills.
  • Adaptable and flexible with a positive ‘can do’ approach.
  • Challenge’s assumptions and encourages change.
  • Gains respect and trust.
  • Reliable.
  • Drives high standards.
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