Product Support Administrator – Horsham

>Product Support Administrator – Horsham

We currently have a vacancy for a full time 6 month fixed term Product Support Administrator.

8th August 2018

GFS require a confident and hardworking individual with a clear focus on providing high quality support to internal users and external customers. The successful candidate should have excellent communication skills, a good telephone manner, organisational skills, be well presented and business like. They will also need to be available to work extended hours when required.

Full training on GFS products will be provided.


  • Able to communicate with staff, customers and 3rd parties at all levels
  • Proficient in Microsoft Office applications
  • Methodical and well organised
  • Keen eye for detail and precise data entry skills
  • Ability to document and amend processes

Main areas of responsibility

  • Organising requests for installs and amendments
  • Communicating courteously with customers and 3rd parties by telephone, email and face to face
  • Have an adaptable approach
  • Keeping up to date on developments within the IT Department
  • Responsibility for tasks as directed by management
  • Answering telephone when technicians are busy
  • Maintain documented processes and creation of new where necessary
  • Configuration of the GFS despatch software for both new and existing clients
  • All other reasonable requirements as specified by management

Qualifications and experience

  • GCSE Grades C and above in Maths and English as a minimum
  • Experience in the logistics industry
  • Good working knowledge of Microsoft Office applications
  • A good telephone manner with the ability to communicate patiently with people of all levels

To apply for this job email your details to

2018-08-08T11:12:21+00:00 August 8th, 2018|