Customer Integrations Manager

Department                IT

Contract                     Permanent

Hours                          Full–time

Reporting to              Senior Integrations Manager

Location                     GFS Location / Home

Salary                         £43,000 – £45,000

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Profile

The Customer Integrations Manager is to provide customers with technical expertise and guidance, using best a practice approach for implementation of GFS products. The key remit of a Customer Integrations Manager is to ensure a frictionless implementation of the GFS products in the most appropriate way. The role will involve working closely with the Customer, their internal IT and any suppliers they work with. To facilitate this the role will require close collaboration with the GFS commercial, sales, operations and IT teams internally.

An important aspect of the role will include the dissemination of technical knowledge to technical and non-technical customers, via demonstrations, meetings and phone calls. The role will involve hosting online meetings via MS Teams (or other online meeting tools) and require travel to customer sites.

Additionally, the Customer Integrations Manager will assist in the progression of product evolution through dissemination of customer feedback and documentation to assist with onboarding. The products will be provided by our own internal IT organization and by third party suppliers. When dealing with third party suppliers the role will require project management skills to collaborate with and guide the outcomes from the partner/suppliers for customers.

Main Areas of Responsibility 

• Providing both existing customers and prospective customers with technical expertise and guidance, using best practice approach for the implementation of GFS technical and Partner Products.
• Ensuring customers are aware of all GFS technical products and services that might help their business and improve customer retention.
• Ensuring frictionless implementation of GFS technical products in the most appropriate way.
• Help and advise customers integrating with GFS technical products.
• Assist with the progression of product evolution (Selector, Checkout and Returns) through analysis of customer feedback
• Assist with documentation, ensuring updates are made to technical documentation where required.
• Produce and distribute documentation to assist with onboarding the customer
• Providing detailed demonstrations and training to customers and prospective customers of GFS technical products, following a set structure for these demonstrations for all GFS technical products.
• Testing and review of scoped customer solutions.
• Business Analysis; identifying change requests, new processes, and system functionality for customers.
• Providing internal training courses to colleagues and customers, following a set structure for this training for all GFS technical products. 
• Working with new and existing technology channel partners, on new or existing GFS integrations, where required.

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Key Behaviours and Skills

• Customer focused attitude
• Logical thinker
• Self-initiative and drive, can work within a team or on own initiative.
• Good team player
• Accuracy and attention to detail
• Ability to work under pressure
• Excellent communication and interpersonal skills
• Excellent general IT skills and understanding of IT Systems
• Business process and activity analysis
• Knowledge of XML and API consumption

​Education and Experience

Essential:

• Degree or 3+ years work experience in a technical role.
• Experience scoping requirements.
• Experience of technical integrations with customers, working with API’s & CSV integrations.
• Strong experience with cross-functional teams, ensuring alignment between Sales, Support & Requests

Desirable:

• Experience within a parcel courier or logistic business

Other:

• Remote based working with travel required to UK customer sites and GFS offices