GFS currently require a highly process driven and analytical individual, with excellent verbal and written communication skills. A completer, finisher attitude to the task at hand is important. The successful candidate will be part of the team responsible for migration of our existing customer care tool to the Zendesk platform.
Duties to include:
- Analysis of the departmental business requirements and translation of requirements into user stories (Azure Dev Ops) for the new platform development.
- Working with the development team to document and refine good user stories.
- Helping to define, prioritise and manage the requirements for implementation of new CS platform and its integration with Zendesk
- Ensuring the departmental KPIs, are easily measurable through the new platform.
- Experience of ZenDesk, its configuration and integration into its API
- Understanding and configuration of Zendesk Explore dashboards
- Experience working as part of an Agile development team
- Understanding of data security requirements and a secure by design approach to soft-ware.
- Strong analytical skills
- Excellent organisational skills
- A strong communicator
- Results driven attitude
To apply for this job email your details to firstname.lastname@example.org.