Account Manager

>Account Manager

Profile

Business lead for the continuous development of customer retention, development; acquisition and identify development opportunities within the portfolio.

Self-driven, reliable and hardworking individual with a clear focus on providing high quality support to the Head of Account Management. Excellent communication skills and telephone manner. Well-presented and business-like at all times. Able to work extended hours, as required.

Main areas of responsibility

  • To develop a detailed understanding of the services and products offered by all GFS carrier partners
  • Develop a detailed understanding of all customers within the portfolio, the indus-tries that they work in, the GFS services that they use and how GFS interacts with them from a CS, IT and Accounts perspective;
  • To maintain a regular call cycle with all customers within portfolio ensuring customer issues are identified and resolved
  • To identify new opportunities within existing customers and to progress these opportunities
  • To maintain a watching brief on all GFS competitors in order to identify potential new services and products
  • To liaise with CS, Accounts and IT in order to identify customers who may require further training in order to drive most from GFS offering
  • Continuously develop GFS knowledge, commercial awareness and own skills and abilities in order to provide the best possible standard of account management practices and maximise own contribution to selling process
  • Promote GFS brand image and values through own appearance and behaviour so that it reflects GFS high standards and develops customers’ relationship
  • Ability to understand customers IT and despatch infrastructure in order to mould GFS solutions to support appropriately
  • Maximise revenue and margin for GFS
  • Ensure strategic management of customer relationships in order to drive highest possible level of service to protect customer relationship and to identify extra opportunities within customer, associated companies, suppliers and peer group
  • Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action
  • Ensures satisfaction of internal and external customer needs
  • Handling customer complaints
  • Keep accurate records of discussions or correspondence with customers
  • Communicating courtesy with customers by telephone, email and face to face
  • Liaise with sales and customer care in order to ensure the most robust operational service to GFS customers
  • Keeping up to date with any organisational changes in products and services
  • All other reasonable requirements as specified by senior management

Qualifications/Skills

  • Min 3-5 years’ sales background in a consultative selling environment/account management role within the service industry
  • Business/commercial acumen
  • Proven success in account management
  • Proven success in management of existing relationships
  • Self-motivated, ambition to succeed
  • Experience of relationship building and management
  • Ability to communicate at all levels
  • Problem solving
  • Decision making
  • Planning/organisation

To apply for this job email your details to cvs@gfsdeliver.com

2018-06-22T15:18:31+00:00 March 12th, 2018|