Account Manager

Job Specification

Job Title:         Account Manager

Department:  Account Management                      

Contract:        Permanent                 

Hours:             37.5                

Reporting to:  Head of Account Management        

Location:         GFS Office or Home               

Date:               September 2024

Salary:             £40,000 circa

A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers. 

The role of a GFS Account Manager is field based and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.

Main areas of responsibility:

• Managing a customer portfolio for mid-tier customers;
• Acting as the primary point of contact for GFS customers;
• Liaise with GFS departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience;
• Answer customers queries and identify new business opportunities amongst existing customers;
• Retention of customers and nurture those key relationships over time;
• Meetings with customers as necessary;
• Presentations to key customer contacts regarding GFS’ products and services;
• Providing accurate status reports of existing accounts and new business opportunities;
• Generation of new business sales from existing customer accounts through upselling and cross-selling;
• Manage, maintain and improve the Customer’s business profitability through commercial rate reviews and cost management;
• Acting as a liaison between customers and GFS Departments;
• Collaborate with Sales team to support onboarding of new mid-tier customers;
• Meeting deadlines, and achieving targets as set by Manager;
• Ensuring that the customers within your remit adhere to payment terms;
• Maintain accurate records of customers interactions up to date on HubSpot;

Education and Experience:

• Proven work experience as an Account Manager, Sales Manager or relevant role

Essential:

• Account management experience with ability to demonstrate skills;
• Commitment to excel;
• Proven track record in sales / logistics environment;
• Excellent presentation and negotiation skills;
• Good organisational and time management skills;
• Tireless relationship builder;
• Problem solving and critical thinking skills;
• Customer Focused Solutions Experience;
• Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential;
• Build and maintain strong, long-lasting customer relationships;
• Ability to negotiate contracts and close agreements to maximize profits;
• Develop trusted advisor relationships with GFS customers;
• Prepare reports on account status;
• Assist with challenging client requests or issue escalations as needed;
• Strong verbal and written communication skills
• Understanding of consumer behaviours and industry trends;
• Value based selling skills;
• Extensive, accurate product knowledge;
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;

Desirable:

• Project Management Skills,
• Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office

Personal:

• Excellent communication skills;
• Listens to and values the opinions of others;
• High level of integrity, trust and respect;
• Ability to make decisions;
• Good problem solving skills;
• Approachable, adaptable and flexible;
• Positive ‘can-do’ approach
• Self-motivated, ambition to succeed