IMRG Consumer Home Delivery Report supported by GFS:

Download an EXECUTIVE SUMMARY of the report and slides from out talk at IRX19 below

“So, you think you know what your customer wants from delivery? Think again”

Discover how the ‘final mile’ can make or break the final purchase decision. Now in it’s 10th year, we examine the findings from the Consumer Home Delivery Survey 2019, which goes out to 2,000+ UK households, to understand how you can win (or lose) with eCommerce delivery.

Discover why:

  • Convenience and choice of delivery trumps ‘fast or free’
  • Delivery and returns impact cart abandonment
  • The delivery experience influences repeat purchase

If you missed our talk, the full presentation slides are available to download below:

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Download Executive summary of the IMRG Home Delivery Consumer Report: