How does GFS boost customer experience?

As one of the major touch points between you and your customer, delivery is hugely valuable for your customer experience, and can give you the edge over your competitors and help you sell more.

With consumers becoming more strapped for time, and with access to more choice than ever, they have high expectations and little patience when it comes to online shopping and deliveries. This causes consumers to hop between stores looking for delivery options that conveniently, and inexpensively, suit their needs.

We want your customers to click buy without hesitation. We help you remove the hurdles that prevent customers from clicking buy, and help you deliver an outstanding experience throughout the delivery journey that attracts customer loyalty.

Reduce cart abandonment with GFS Checkout

Lengthy transit times, high costs and lack of choice can all be reasons that consumers abandon carts and shop elsewhere. GFS Checkout takes away this frustration by presenting a range of delivery options to give customers better delivery choice and control.

With GFS Checkout, you can offer services such as next day, nominated day, timed delivery slots and Click and Collect so that customers can choose to receive their order exactly when they want it and when is most convenient.

GFS Checkout also uses an intelligent rules engine that presents personalised delivery options based on the customer address, order value or weight/size to ensure they can only choose from delivery options that are truly available to them.

Take your delivery journey with GFS today

We help you take back control of your delivery journey with full end-to-end tracking support to give you complete visibility of your parcels, so you can ensure your orders arrive with your customers when they expect them to.

Our pro-active Customer Care team work hard to ensure any parcel problems are resolved fast to minimise any impact on your customers. They continually monitor shipments to identify misrouted and delayed parcels and work closely with the carriers to keep parcels on the right track.

We are in constant communication with our carrier partners to make sure you and your customers get the very best delivery service. As representatives of your business, we are committed to ensuring your parcels are always a priority, so that your customers love their shopping experience with you.