As a small business deciding what fulfilment service to partner with, you need to consider who is going to work with you to build a strong, lasting partnership. The eCommerce fulfilment company you choose will play a vital part in the standard of service you offer your customers — and this is what you need to keep in mind when researching the right fit for your business.
With online purchases increasing consistently over the past 20 years, there is no surprise that within the last year almost 80% of people in Europe have made at least one online purchase every month. 
So, what are the main things you need to look out for as a small business trying to find your perfect eCommerce fulfilment match? Well, according to the European ECommerce Report 2019, you need to focus on what’s important to your consumer: speed of delivery, trust in receiving and returning items, customer complaint management, and payment security.  Although we agree that these are very important factors to look out for, there are a few more we think you should consider… 5 more in fact.