Sarah Edmonds Illustration – Fulfilment Warehouse Tour

Sarah Edmonds Illustration – Fulfilment Warehouse Tour

Hear from Sarah and Matt from Sarah Edmonds Illustration about how GFS Fulfilment helped them adapt to the rapid growth of their business, and enabled them to sell into new suppliers and customers across the world!

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Flexible and bespoke Fulfilment Services

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2022-07-01T11:01:23+00:00June 27th, 2022|

eBook: eCommerce Delivery in a multi-market and multi-channel world

Maximising your cross-border efficiencies

Getting orders from international buyers, is good news for any business. But, maintaining operational efficiency comes with some complexity… and a headache or two. 

International trade is necessary but complicated, with customers expecting shipping to match domestic delivery with fast, free, tracked services and easy returns. So, while there’s ample opportunity to expand internationally, just how can you keep fulfilment simple in a multi-channel globalised world?

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2022-06-13T09:39:42+00:00June 13th, 2022|

The Challenges of Trading into Europe from the UK – GFS & Infinity Nation Podcast

The Challenges of Trading into Europe from the UK – GFS & Infinity Nation Podcast

Bobbie Ttooulis from GFS talks to Al Keck from Infinity Nation to discuss the complexities of trading into Europe and UK eCommerce. Find out ways to overcome these challenges and reboot your sales into Europe.

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Multi-carrier delivery and fulfilment from the EU

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Friction-Free Shipping to the EU

IOSS Shipping Solutions

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2022-05-19T11:56:41+00:00May 19th, 2022|

IOSS: 5 Myths on Post-Brexit Trade with the EU

IOSS: 5 Myths on Post-Brexit Trade with the EU

Is your business one of the 47% UK businesses whose sales and revenue have been impacted due to reduced or complete halt to trading with the EU?

Despite EU being the biggest trading partner for the UK, the value of UK goods exported to the EU fell by 45% between December ‘20 and January ‘21.

GFS has partnered with SimplyVAT to debunk some of the biggest myths and misconceptions that are standing in the way of qualified businesses rebooting sales with the EU and widening their market share.

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Multi-carrier delivery and fulfilment from the EU

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Selling to the EU just got easier and cheaper…

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2022-05-11T09:51:01+00:00May 4th, 2022|

How a returns management portal could help you save and make money with returns

Returns are hugely important to consumers and make a key part of the decision-making process. The key is to get the balance right between investing in the customer experience and managing the operational cost of returns. So, how can you SAVE money but MAKE money with returns, at the same time? It IS possible, and we’re going to show you how…

Discover how a returns management portal could help you save and make money with returns:

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2021-11-25T15:15:24+00:00November 22nd, 2021|

The ultimate guide to eCommerce delivery management during peak

Take the stress out of peak deliveries this year with our expert advice on getting predictive, contingency planning and optimising the customer experience.

Download your Ultimate Guide to Delivery During Peak:

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2021-12-09T16:20:04+00:00September 27th, 2021|

Your post-Brexit eCommerce delivery survival guide

Post-Brexit Survival Guide – Where are we now?

Download your Post-Brexit Survival Guide to find out about:

  • The EU-UK Trade and Cooperation Agreement
  • EU customs requirements
  • New EU VAT rules being introduced on 1st July…
  • How the new Import One Stop Shop can help
  • Shipping to Northern Ireland
  • What you need to do for EU returns
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2021-12-09T16:20:30+00:00May 27th, 2021|

eBook: What to look for when sourcing new eCommerce delivery software

Open the door to new ecommerce delivery technology

This year, 100 billion packages will be sent across the globe, and that figure is set to double by 2030,1 so how will we deliver all those packages?

It’s clear delivery technology is undergoing continual innovation – with development budgets being spent on the likes of drones, droids (small robots), and even parcel lockers affixed to autonomous vehicles. But, the future is not about using robots from sci-fi movies, it’s about working smarter and more efficiently and using technology to help your business thrive.

Well, to help you make the right choices and minimise any disruption, we’ve put together this simple guide.

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2021-12-09T16:20:53+00:00May 25th, 2021|

How can eCommerce delivery technology help you achieve your business goals?

How can eCommerce delivery technology help you achieve your business goals?

Talk to us about your eCommerce Delivery Tech
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There is much more to delivery technology than just printing labels and tracking parcels. Choosing the right delivery technology can actually help you save time, cut costs and increase productivity.

So how do you know what you should be looking for? We’ve put together the 5 big questions to ask yourself when sourcing new delivery technology to see if it will support your long-term business goals.

1. Can you multi-task and manage the entire customer journey?

You probably already know that consumer expectations are impossibly demanding! But delivery doesn’t just start at despatch and end at the doorstep. You need an eCommerce delivery solution that can simplify and unify the customer experience at every touchpoint – starting at the checkout, moving to parcel despatch, all the way through the delivery journey and finally returns. Traditionally this has required multiple eCommerce delivery solutions; perhaps different eCommerce and marketplace integrations, various carrier labelling platforms and printers and then maybe a separate returns portal. But this only creates complex and disjointed view of your delivery operation. An end-to-end enterprise carrier management platform can increase visibility, accuracy and consistency throughout the customer journey resulting in greater service levels and lower operational costs.

What does multi-carrier technology look like?

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2. Will it save time and free up resource?

Automation is essential for increasing efficiency and decreasing complexity especially as more channels, countries and carriers are added to the shipping mix. The level of automation you need will depend on your parcel volumes, but there are some key workflows and processes that can be simplified for retailers big and small. For example, by automating address validation, you can ensure that data entered by a customer is correct, which prevents parcels from getting lost or delayed. Automated labelling will speed up despatch and free staff from manually processing shipments. You can even automatically calculate Duties & Taxes and electronic customs documentation to help international parcels whizz through customs. At the end of the day, your eCommerce shipping solutions should make your life easy, so you can put more time and effort into selling and growing your business!

3. Can your delivery technology adapt to change?

If we’ve learnt anything it’s that you never know what’s round the corner, so your eCommerce delivery needs to be able to keep up with the rapid pace of eCommerce and potential market changes. And that means it needs to be scalable and flexible. Can new carriers be added quickly and easily? Can new channels and marketplaces be supported? Can you ship abroad with ease? Don’t just think about today’s challenges but tomorrow’s opportunities. By future-proofing your choice of delivery technology, you’ll be able to maximise your return of investment and your ability to adapt.

Want to make sure you have delivery contingency when you need it most?

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From analytics to automation: what’s the outlook for delivery technology?

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4. Are you able to unlock customer and delivery data insights?

To keep improving and evolving, you need to be able to monitor and analyse what’s happening at every stage of the delivery operation. From pinpointing the bottlenecks to understanding peaks in demand, where you could improve the customer experience and where you could reduce costs, analytics are essential to driving greater efficiency and accuracy. When selecting a new eCommerce delivery solution, make sure it can aggregate data from multiple carriers and sources to provide that all-important 360-degree view.

5. Can you integrate other eCommerce platforms?

eCommerce platforms. Warehouse management systems. Barcode scanners. For seamless omni-channel order fulfilment, delivery solutions need to integrate with all your other processes and tools. And these integrations need to be established and updated easily to avoid expensive development effort. But that’s just the start of the integration challenge. Your delivery platform also needs to be able to connect with carriers’ systems and online marketplaces to enable real-time order updates. By investing in a solution that enables data sharing across internal and external systems, you will be able to provide a richer customer experience.

Selecting a new solution can be an overwhelming and time-consuming at the best of times – it’s a big responsibility!

But it gets even harder when the technology landscape is constantly evolving. By focusing on the business enablers rather than the system features, you’ll be able to stay focused on the needs of your users and your customers.

GFS Enterprise Carrier Management offers a complete technology toolkit that enhances every stage of the delivery journey, from delivery options at the checkout, to labelling, tracking and reporting – across all carriers, countries and sales channels – through one single integration. This gives you everything you need to streamline operational processes, boost productivity and scale as you grow. Click here to find out more.

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Case Study

“GFS technology has helped us cut despatch time by 50%”

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2022-05-17T09:16:57+00:00May 17th, 2021|

How to make delivery and returns to the EU friction-free

How to make delivery and returns to the EU friction-free

In this live demo we talk through how our eCommerce software can help you automatically calculate Duties & Taxes on all products, Display ‘Duties & Taxes Paid’ (DTP) or ‘Duty At Place’ (DAP) prices to consumers at checkout, generate electronic customs declarations on outbound shipments and produce customs codes and declarations for Duty relief on inbound returns.

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Multi-carrier delivery and fulfilment from the EU

GFS Europe

Selling to the EU just got easier and cheaper…

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Contact us – we’re here to help!

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2022-05-05T14:55:33+00:00March 24th, 2021|

See eCommerce Delivery Differently and Make Your Job Easier

See eCommerce Delivery Differently and Make Your Job Easier

Talk to us
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We all want to work for a successful, growing business. But with growth comes pressure to fulfil demand, with ever-changing customer expectations, sales channels and international regulations, which only adds to operational complexity. There’s also the added challenge of ensuring you have effective contingency plans to deal with peak periods or times of unexpected change. Efficiency is critical to ensure you can scale to sustain this growth long-term. But how can you keep delivery simple, when it only seems to be getting more complicated?

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Multiple carriers shouldn’t mean multiple technologies

To get the range of delivery options you need to meet the needs of your customers, you’ve likely opted to use multiple carriers for shipping. But this means you may be dealing with multiple printers, labels and processes. You might also have various technology integrations to deal with, which crucially results in a disjointed and fragmented view of your overall operation.

So, what’s the best plan? The answer is simple – embrace multi-carrier technology. By consolidating all your carriers into a single multi-carrier platform, you still get all the advantages of multi-carrier shipping, but you can despatch all your parcels through one system. This offers one centralised system which will streamline your processes so you can do things faster, increase the productivity of your warehouse staff and free up precious man-hours to focus on more business-critical tasks.

Multi-carrier eCommerce technology with a one-time integration

Our Technology
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Support global growth with expert support

Shipping internationally presents many operational challenges – what are the best carriers and most cost-effective services for each market? What customs duties need to be paid? Are there specific trade regulations to consider? It’s fair to say cross-border delivery isn’t easy!

Especially now that we’ve left the EU, eCommerce businesses should be prepared for continued disruption and changes to cross-border trade. Carriers have reported delays at the borders and have been known to switch services on/off at the drop of a hat. A global multi-carrier delivery partner can help you stay abreast of regulatory developments as they happen, and offer industry insight, breadth of service and technology automation to take the hard work out of cross-border delivery.

Access to 1000+ service options with our multi-carrier services

GFS multi-carrier management
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Have a ‘Plan B’ when you need it most

Peak is the busiest, and most lucrative, event in the eCommerce calendar. But it takes a lot of work behind the scenes to make it happen. Lots of customers depend on you, and your carriers, to get their orders to them on time.

While you can do everything possible to plan and prepare, if we’ve learnt anything in recent times, it’s that we never know what’s round the corner. What’s your plan when things go wrong? Can you switch carriers quickly and easily? Can you get extra vehicle capacity if orders overtake your forecasts? Do you know what other options are available to you?

At GFS, we combine our expertise with innovative technology to help you streamline your multi-carrier approach, maximise your resources and give you contingency, both at peak times and throughout the rest of the year. From the latest tech to global capabilities, we’ve got your back.

To test your current readiness and capabilities, take one of our quizzes now…

Delivery contingency when you need it most

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2022-03-24T12:31:41+00:00February 11th, 2021|

Gearing up your eCommerce delivery for success in 2021

Gearing up your eCommerce delivery for success in 2021

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Gearing up your eCommerce delivery for success in 2021

Covid, Brexit, Peak – it’s fair to say 2020 was an eventful year with some big lessons learnt.

The first being that you never know what’s around the corner, and as we continue to live with Covid and get to grips with life after Brexit, we’re starting off 2021 looking ahead to a future that’s as unpredictable as ever.

2020 was massive for eCommerce. As consumers were forced to step away from the high street for the first time, eCommerce reigned supreme with consumers shopping online more than ever before.

In fact, in the UK 30% of all retail sales were online, compared to 20% in 2019. So it’s clear that Covid has accelerated eCommerce growth faster than anyone was prepared for. This really tested the resilience of retailer supply chains. Retailers and carriers were left with a bottleneck of delays, struggling to deliver orders to customers and fulfil demand.

And now we’ve entered Lockdown 3.0, and we’ve finally left the EU too, who knows what this year will bring.

The retailers that will not just survive, but really thrive this year, will be those that have taken heed of what they’ve learnt from 2020 and built the necessary contingency and agility into their delivery operation to adapt to ongoing change.

So, what can we learn from 2020 and how can you continue to deliver a consistent customer delivery experience no matter what?

people in a relaxed office chatting

1. Switch to a single multi-carrier partner

At the beginning of lockdown, carriers were overwhelmed, running over-capacity most days, and if this happens, it means they can stop collections and refuse parcels. At Christmas, carriers were operating at 90%+ capacity on most days, even 100% at times. This is not uncommon, and we see this often during peak sales periods. On the other hand, we’ve even seen major carriers go into administration at crucial times of the year.

If your carriers come up against any problems, your parcels can’t go anywhere, which just creates a traffic jam of customer orders and a cycle of delays. A single multi-carrier partner can help you easily switch carrier services if you need to, without any new contracts or integration work, so you know you always have a plan B.

It’s also the easiest way to give customers the choice and convenience they seek. 45% of customers will abandon their cart if there is a lack of delivery options. Using a multi-carrier partner gives you instant access to a wide range of options, such as same day, next day, nominated day or click and collect, all in one place so customers can choose convenience every time.

Access to 1000+ service options with our multi-carrier services

GFS multi-carrier management

2. Streamline processes with a single multi-carrier technology platform

It’s important to protect your business from the inside out by streamlining internal systems and processes to maximise efficiencies and productivity. Just as you can consolidate your carrier services with a single multi-carrier partner, you can do the same with your despatch software.

Multi-carrier software gives you control and visibility of all parcels across all carriers to all destinations, so you can label, ship, track and trace orders all with a single integration and process.

Not only can give yourself in-the-moment flexibility and switch carrier services quickly and easily, but you can future-proof delivery and add new carrier services without any heavy integration work or additional costs. So, no matter what happens, you can adapt delivery at any time to meet the needs of your customers, operational capacity, delivery performance, budget – and avert a potential crisis too.

Multi-carrier eCommerce technology with a one-time integration

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3. Prepare for the Brexit effect

While the UK has now left the EU and the beginnings of a trade agreement have been announced, we still have a long way to go. eCommerce businesses have to be prepared for continued change and disruption to cross-border trade, and in particular, shipments to/from the EU.

We’ve seen this already this year, with some carriers temporarily suspending some services to the EU due to delays at our ports and borders.

If you have a large customer-base in the EU, or have plans to expand to Europe, check you have all the required information and documentation. Shipping to the EU now requires a Customs Declaration plus evidence of the country of origin, as well as an EORI number. You may also wish to open a Duty Deferment account so you parcels can pass through customs quickly and smoothly.

Additionally, moving part of your fulfilment operation to the EU could help you avoid the cost and complexity of border controls and customs documentation altogether. This means your suppliers can deliver to your EU warehouse or fulfilment centre, and you can deliver from this location directly to your EU customers for faster shipping and a more seamless delivery experience. This will reduce the risk of delays and costs, as well as provide a base to continue growing your business in EU countries.

An expert global delivery partner will keep you updated with Brexit developments as they happen and proactively support you in implementing process changes in advance, so you’re always prepared to continue servicing your EU customers with minimal disruption.

Confused by EU shipping rules?

Your Questions Answered

4. Improve Returns Efficiency

As lockdown boosted home delivery, this inevitably also led to an increase in returns.

But returns have a direct impact on the bottom line – in fact they cost UK retailers a whopping £60bn a year! (ZigZag, 2020)

With 89% of consumers checking the returns policy before making a purchase (UPS – “Pulse of the Online Shopper), retailers can’t afford to leave returns to chance. But retailers will need to manage the customer experience with operational cost – and this all comes down to efficiency.

A paperless returns portal (like GFS Global Returns Pro) can help you give customers the choice of returns options they’re looking for to clinch the sale. Electronic returns also offer better visibility of what’s being returned and why, so returns can be processed faster and goods can be returned to stock faster to help recover costs more quickly.

Returns management made simple

Our Global Returns Portal
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Make 2021 your year!

eCommerce is booming and as we enter another national lockdown, we’re expecting to see volumes soar again.

So while there’s plenty of demand, the challenge will be in ensuring your delivery operation is robust enough to fulfil this demand, from checkout to doorstep and back again, so you can secure every sale and give customers the confidence you’ll deliver every time they order again.

While customers were understanding of the longer transit times in lockdown 1.0, almost a year on consumer patience is wearing thin and the retailers that come out on top will be those that have taken the opportunity to build contingency into their supply chains.

GFS is here to offer you support and contingency whenever you need it. As one of the biggest buyers of carriage in the UK, we can offer instant access to 1000+ different global carrier services, plus our scale and influence means we find solutions fast. Whether this be escalating parcel exceptions, finding extra vehicle capacity or switching carrier services entirely – we can help you run business as usual, day after day, no matter what.

Click here to see how we could help you build your contingency plan in 2021.

Join us for our latest webinar with Tamebay: Gearing up your eCommerce Delivery for success in 2021

We’re coming out of our bunkers to see how eCommerce delivery survived the tsunami of Peak, Brexit and COVID – and to ask ourselves, what on earth happened and, most importantly, how do you gear up your eCommerce delivery for success in 2021?

Find out by registering for our webinar at 11am on Wednesday 27th January 2021!

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2022-03-24T14:07:02+00:00January 8th, 2021|
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