We spoke with Amanda Bishop, Director, Fawkes Cycles about her eCommerce business in the cycle industry. What is the role of delivery in the shopping experience for their customers? And how does working with GFS protect the delivery experience?
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For Visualsoft customers using GFS as their delivery partner, we have created this ‘How To’ video, showing you how to set up specific services.
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Hear from Sarah and Matt from Sarah Edmonds Illustration about how GFS Fulfilment helped them adapt to the rapid growth of their business, and enabled them to sell into new suppliers and customers across the world!
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Getting orders from international buyers, is good news for any business. But, maintaining operational efficiency comes with some complexity… and a headache or two.
International trade is necessary but complicated, with customers expecting shipping to match domestic delivery with fast, free, tracked services and easy returns. So, while there’s ample opportunity to expand internationally, just how can you keep fulfilment simple in a multi-channel globalised world?
Bobbie Ttooulis from GFS talks to Al Keck from Infinity Nation to discuss the complexities of trading into Europe and UK eCommerce. Find out ways to overcome these challenges and reboot your sales into Europe.
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Is your business one of the 47% UK businesses whose sales and revenue have been impacted due to reduced or complete halt to trading with the EU?
Despite EU being the biggest trading partner for the UK, the value of UK goods exported to the EU fell by 45% between December ‘20 and January ‘21.
GFS has partnered with SimplyVAT to debunk some of the biggest myths and misconceptions that are standing in the way of qualified businesses rebooting sales with the EU and widening their market share.
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Returns are hugely important to consumers and make a key part of the decision-making process. The key is to get the balance right between investing in the customer experience and managing the operational cost of returns. So, how can you SAVE money but MAKE money with returns, at the same time? It IS possible, and we’re going to show you how…
Discover how a returns management portal could help you save and make money with returns:
Download your Post-Brexit Survival Guide to find out about:
This year, 100 billion packages will be sent across the globe, and that figure is set to double by 2030,1 so how will we deliver all those packages?
It’s clear delivery technology is undergoing continual innovation – with development budgets being spent on the likes of drones, droids (small robots), and even parcel lockers affixed to autonomous vehicles. But, the future is not about using robots from sci-fi movies, it’s about working smarter and more efficiently and using technology to help your business thrive.
Well, to help you make the right choices and minimise any disruption, we’ve put together this simple guide.
You probably already know that consumer expectations are impossibly demanding! But delivery doesn’t just start at despatch and end at the doorstep. You need an eCommerce delivery solution that can simplify and unify the customer experience at every touchpoint – starting at the checkout, moving to parcel despatch, all the way through the delivery journey and finally returns. Traditionally this has required multiple eCommerce delivery solutions; perhaps different eCommerce and marketplace integrations, various carrier labelling platforms and printers and then maybe a separate returns portal. But this only creates complex and disjointed view of your delivery operation. An end-to-end enterprise carrier management platform can increase visibility, accuracy and consistency throughout the customer journey resulting in greater service levels and lower operational costs.
Automation is essential for increasing efficiency and decreasing complexity especially as more channels, countries and carriers are added to the shipping mix. The level of automation you need will depend on your parcel volumes, but there are some key workflows and processes that can be simplified for retailers big and small. For example, by automating address validation, you can ensure that data entered by a customer is correct, which prevents parcels from getting lost or delayed. Automated labelling will speed up despatch and free staff from manually processing shipments. You can even automatically calculate Duties & Taxes and electronic customs documentation to help international parcels whizz through customs. At the end of the day, your eCommerce shipping solutions should make your life easy, so you can put more time and effort into selling and growing your business!
If we’ve learnt anything it’s that you never know what’s round the corner, so your eCommerce delivery needs to be able to keep up with the rapid pace of eCommerce and potential market changes. And that means it needs to be scalable and flexible. Can new carriers be added quickly and easily? Can new channels and marketplaces be supported? Can you ship abroad with ease? Don’t just think about today’s challenges but tomorrow’s opportunities. By future-proofing your choice of delivery technology, you’ll be able to maximise your return of investment and your ability to adapt.
To keep improving and evolving, you need to be able to monitor and analyse what’s happening at every stage of the delivery operation. From pinpointing the bottlenecks to understanding peaks in demand, where you could improve the customer experience and where you could reduce costs, analytics are essential to driving greater efficiency and accuracy. When selecting a new eCommerce delivery solution, make sure it can aggregate data from multiple carriers and sources to provide that all-important 360-degree view.
eCommerce platforms. Warehouse management systems. Barcode scanners. For seamless omni-channel order fulfilment, delivery solutions need to integrate with all your other processes and tools. And these integrations need to be established and updated easily to avoid expensive development effort. But that’s just the start of the integration challenge. Your delivery platform also needs to be able to connect with carriers’ systems and online marketplaces to enable real-time order updates. By investing in a solution that enables data sharing across internal and external systems, you will be able to provide a richer customer experience.
Selecting a new solution can be an overwhelming and time-consuming at the best of times – it’s a big responsibility!
But it gets even harder when the technology landscape is constantly evolving. By focusing on the business enablers rather than the system features, you’ll be able to stay focused on the needs of your users and your customers.
GFS Enterprise Carrier Management offers a complete technology toolkit that enhances every stage of the delivery journey, from delivery options at the checkout, to labelling, tracking and reporting – across all carriers, countries and sales channels – through one single integration. This gives you everything you need to streamline operational processes, boost productivity and scale as you grow. Click here to find out more.
In this live demo we talk through how our eCommerce software can help you automatically calculate Duties & Taxes on all products, Display ‘Duties & Taxes Paid’ (DTP) or ‘Duty At Place’ (DAP) prices to consumers at checkout, generate electronic customs declarations on outbound shipments and produce customs codes and declarations for Duty relief on inbound returns.
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