Life After Lockdown

What will your customers want from online delivery & returns?

It’s time to close the gap…

eCommerce growth is on the rise – in fact, it’s estimated that online shopping will account for 30% of all retail purchases by 2024*, and the recent Covid19 pandemic has only accelerated this growth.

But now is not the time to rest on your laurels. Yes, eCommerce is booming but as we come out of lockdown and customers begin to leave the house, competition will be fierce, and consumers will expect more flexibility and convenience as workers return to offices, children return to schools and busy lives return to normal.

Research shows time and again that, last-mile delivery and returns options directly influence consumers’ decisions to purchase – and purchase again.

According to our Consumer Home Delivery Review with IMRG, almost HALF of all consumers have abandoned a cart because the delivery options on offer weren’t convenient. When it comes to returns, the stakes are even higher with 73% of consumers stating in the recent survey by ZigZag that they would not buy again from a retailer after a bad returns experience.

Retailers who think a ‘one size fits all’ approach to delivery and returns is good enough, do so at their own peril as not only can it end the purchase before the customer has even clicked ‘add to basket’, but it will almost certainly diminish the likelihood of them buying again.

Furthermore, the consumer is not discerning whether they are buying online via your website or from a marketplace – they expect to have the same seamless delivery and returns experience every time, regardless of where they buy from.

It’s clear there is still a very big gap between what consumers expect and want from their online delivery and returns experience – and, what they actually experience.

A Good Delivery Experience = Sales Success!

The convenience of online shopping has piled pressure on retailers to meet (and exceed) ever-more-demanding consumer expectations. Delivery and returns have become key to helping brands stand out and differentiate themselves against competitors – especially on online marketplaces where consumers will directly compare retailers on the same site.

It can feel like there’s a race to the finish line with delivery – it’s either got to be lightning fast or completely free. But you can offer customers something more and something better. What customers really want is convenience and choice. They are looking to have the flexibility to choose the delivery service that causes the least disruption in their day to day lives, whether this be next day, a specific time or day or click and collect at a range of price options – especially as life is set to get busier after Lockdown 3.0.

Offering a choice of delivery options at the checkout can be the difference between a customer completing a sale or abandoning it altogether as 45% of customers say they will abandon a purchase if there is a lack of convenient delivery options**.

It’s also important to give customers transparency as 70% of consumers said the ability to track orders was one of their top three considerations when buying a product online***.

Shine a light on any delivery blind spots by providing consistent notifications and live updates on the progress of their delivery, including if there are any anticipated delays. Letting your customer know in advance prevents the inconvenience of them having to contact you, which also cuts down on the number of inbound customer queries.

The delivery experience doesn’t just affect the first sale, but also repeat sales. 60% of customers would buy again from a retailer if they had a good delivery experience**, proving that getting delivery right can increase customer loyalty and help you grow your business.

Don’t Leave Returns Behind….

As many retailers focus on the importance of delivery, returns continue to be a bit of an afterthought. Yes, they are frustrating and costly but there is a common misconception that making returns too easy can lead to ‘serial returns’ behaviour. However, some 42% of shoppers have returned something in the last 6 months,* so there really is no getting away from returns.

If we think about this differently, a poor returns experience not only prevents future returns but future sales too. And with so many returns taking place on a daily basis, just think how many potential sales that could be if you make the returns process a great one.

78% of consumers consider the quality of a returns service when choosing where to shop and 85% of consumers have a preference of how they would like to make a return^.

Your returns policy can give customers confidence to buy for the first time, while a good returns experience gains trust, repeat purchases and long-term customer loyalty.

In fact, 92% of shoppers who have received a good returns experience make repeat purchases^.

But what are customers looking for when it comes to returns?

With more technology at their fingertips and less time to spare – consumers need returns to be speedy, convenient and simple. Prioritising returns in your day-to-day operations will help save time, money and effort in the long run. The more coherent, time efficient and flexible you can be for your consumers, the more confident they will be to make that repeat purchase.

80% of customers also want confirmation that their parcel has been received for transparency over when they will get their refund or new item^. Companies must adapt to this level of communication and upgrade their technology for consistent and reliable tracking.

How Can Retailers Provide A Seamless Delivery & Returns Experience?

Perfecting the delivery experience isn’t easy, especially during and after a pandemic when customer expectations can shift dramatically from one day to the next. That’s why it’s going to be important to provide the flexibility of a wide range of delivery options with accurate and consistent delivery updates and simple returns – all without additional cost.

Multi-carrier delivery really is at the heart of the solution. Having multiple carriers and delivery services at your fingertips gives you the breadth of service and flexibility to offer customers the choice and convenience they’ve come to expect – as well the contingency to switch services if you need to.

But managing multiple suppliers, and having multiple technologies, can create operational complexity.

At GFS, we take away this pressure by offering access to 1000+ carrier services, all in one place, which means one invoice, one technology platform and one single relationship. With access to the expertise and the technology you need to give your customers choice and transparency, you can perfect the final mile and give your customers the positive experience they’re searching for – now and in the future.

Want to see how you can beat the competition and boost sales conversions at the checkout with delivery and returns?

Join our webinar “Close the gap on the customer delivery & returns experience” at 11am on the 29th of April to find out:

  • Top 5 insights from the latest research on what consumers expect from delivery and returns
  • What a ‘best-practice’ delivery & returns experience looks like
  • Building the right mix of delivery options and technology tools to solve the problem
  • Seeing this in practice – a live demo of a seamless customer delivery and returns experience

* https://www.retail-insight-network.com/features/uk-online-shopping-growth/

** – GFS/IMRG Consumer Home Delivery Report 2019/20

*** – Global eCommerce Consumer Research Report, 2020

^ – ZigZag Global Returns Study, 2020

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see differently and make your job easier illustrative meme
2021-05-11T09:23:00+00:00April 8th, 2021|

See Delivery Differently and Sell More

Did you know that according to IMRG, lack of choice of delivery is the 2nd highest reason for cart abandonment, after cost of purchase?

This just shows how many sales are lost because of delivery – but it’s an easy thing to put right!

There’s a common misconception in online retail that consumers want delivery that’s fast or free.

But in our experience, retailers that offer a wide choice of delivery see around 16% more basket conversions! It all comes down to convenience…

How can your delivery help your customers buy more easily and more frequently?

Put your customer in the driver’s seat

It’s simple, give your customers the power to choose!

Remember one size doesn’t fit all, some customers like to choose a specific day, or a time, or Click & Collect, and customer preferences can change order to order.

The trick is to make sure that delivery doesn’t cause customers to think twice, and to remove any reasons why a customer might abandon their cart. Offering a range of delivery options means the customer can personally select the one that’s most convenient for them, so they can buy confidently, easily and more frequently.

How can you simplify cross-border shipping and expand global sales?

There is plenty of opportunity for global growth, but one thing is for sure, shipping cross-border isn’t straightforward, especially now that we’ve left the EU. Complex customs processes, high shipping costs and lack of local knowledge can all put businesses off from actively targeting to customers overseas. If this is you, there is an easier way.

Using one multi-carrier delivery provider puts you in the unique position of having access to knowledge and expertise of the entire carrier market worldwide, so they can recommend the best carrier services for you and support you in understanding cross-border regulations. This will take the hard work out of cross-border delivery, helping you to ship to new countries easily and cost-effectively.

Equally, many consumers hesitate to buy from sellers abroad due to concerns around shipping times, costs and customs charges. You might want to consider a DDP (Deliver Duty Paid) option or a Duties & Taxes calculator to show customers the full cost of any additional customs charges. This will give customers peace of mind from the outset so they have confidence to buy, no matter where they are in the world.

Go paperless with returns

78% of consumers look at the returns policy when choosing where to shop, so it’s clear that returns can have as much of an impact on sales as delivery. If consumers are unsure about a returns policy they’re unlikely to take a risk and will shop elsewhere.

Paperless returns are quickly becoming the industry standard and it’s easy to see why. It’s the easiest way to offer customers a wider range of returns services, including exchange options, to for greater flexibility and convenience. It also allows for faster refunds, because you can see what items are being returned and why, before they arrive back at goods in. All of this creates a smooth and seamless customer experience that keeps customers coming back for more.

Helping eCommerce businesses see success

At GFS, we combine our expertise and services with innovative technology to help you turn your multi-carrier approach into your competitive advantage. We can help you streamline and simplify your delivery operations to meet the needs of customers across the globe – and empower you to sell more.

To test your current readiness and capabilities, take one of our quizzes now…

international markets
Your shipping and despatch
2021-05-11T09:47:24+00:00February 11th, 2021|

Your post-Brexit survival guide

Post-Brexit Survival Guide – Where are we now?

Download your Post-Brexit Survival Guide to find out about:

  • The EU-UK Trade and Cooperation Agreement
  • EU customs requirements
  • New EU VAT rules being introduced on 1st July…
  • How the new Import One Stop Shop can help
  • Shipping to Northern Ireland
  • What you need to do for EU returns
Download the eBook
2021-05-11T14:34:53+00:00January 27th, 2021|

Gearing up your eCommerce delivery for success in 2021

Gearing up your eCommerce delivery for success in 2021

Covid, Brexit, Peak – it’s fair to say 2020 was an eventful year with some big lessons learnt.

The first being that you never know what’s around the corner, and as we continue to live with Covid and get to grips with life after Brexit, we’re starting off 2021 looking ahead to a future that’s as unpredictable as ever.

2020 was massive for eCommerce. As consumers were forced to step away from the high street for the first time, eCommerce reigned supreme with consumers shopping online more than ever before.

In fact, in the UK 30% of all retail sales were online, compared to 20% in 2019. So it’s clear that Covid has accelerated eCommerce growth faster than anyone was prepared for. This really tested the resilience of retailer supply chains. Retailers and carriers were left with a bottleneck of delays, struggling to deliver orders to customers and fulfil demand.

And now we’ve entered Lockdown 3.0, and we’ve finally left the EU too, who knows what this year will bring.

The retailers that will not just survive, but really thrive this year, will be those that have taken heed of what they’ve learnt from 2020 and built the necessary contingency and agility into their delivery operation to adapt to ongoing change.

So, what can we learn from 2020 and how can you continue to deliver a consistent customer delivery experience no matter what?

1. Switch to a single multi-carrier partner

At the beginning of lockdown, carriers were overwhelmed, running over-capacity most days, and if this happens, it means they can stop collections and refuse parcels. At Christmas, carriers were operating at 90%+ capacity on most days, even 100% at times. This is not uncommon, and we see this often during peak sales periods. On the other hand, we’ve even seen major carriers go into administration at crucial times of the year.

If your carriers come up against any problems, your parcels can’t go anywhere, which just creates a traffic jam of customer orders and a cycle of delays. A single multi-carrier partner can help you easily switch carrier services if you need to, without any new contracts or integration work, so you know you always have a plan B.

It’s also the easiest way to give customers the choice and convenience they seek. 45% of customers will abandon their cart if there is a lack of delivery options. Using a multi-carrier partner gives you instant access to a wide range of options, such as same day, next day, nominated day or click and collect, all in one place so customers can choose convenience every time.

2. Streamline processes with a single multi-carrier technology platform

It’s important to protect your business from the inside out by streamlining internal systems and processes to maximise efficiencies and productivity. Just as you can consolidate your carrier services with a single multi-carrier partner, you can do the same with your despatch software.

Multi-carrier software gives you control and visibility of all parcels across all carriers to all destinations, so you can label, ship, track and trace orders all with a single integration and process.

Not only can give yourself in-the-moment flexibility and switch carrier services quickly and easily, but you can future-proof delivery and add new carrier services without any heavy integration work or additional costs. So, no matter what happens, you can adapt delivery at any time to meet the needs of your customers, operational capacity, delivery performance, budget – and avert a potential crisis too.

3. Prepare for the Brexit effect

While the UK has now left the EU and the beginnings of a trade agreement have been announced, we still have a long way to go. eCommerce businesses have to be prepared for continued change and disruption to cross-border trade, and in particular, shipments to/from the EU.
We’ve seen this already this year, with some carriers temporarily suspending some services to the EU due to delays at our ports and borders.

If you have a large customer-base in the EU, or have plans to expand to Europe, check you have all the required information and documentation. Shipping to the EU now requires a Customs Declaration plus evidence of the country of origin, as well as an EORI number. You may also wish to open a Duty Deferment account so you parcels can pass through customs quickly and smoothly.

Additionally, moving part of your fulfilment operation to the EU could help you avoid the cost and complexity of border controls and customs documentation altogether. This means your suppliers can deliver to your EU warehouse or fulfilment centre, and you can deliver from this location directly to your EU customers for faster shipping and a more seamless delivery experience. This will reduce the risk of delays and costs, as well as provide a base to continue growing your business in EU countries.

An expert global delivery partner will keep you updated with Brexit developments as they happen and proactively support you in implementing process changes in advance, so you’re always prepared to continue servicing your EU customers with minimal disruption.

4. Improve Returns Efficiency

As lockdown boosted home delivery, this inevitably also led to an increase in returns.

But returns have a direct impact on the bottom line – in fact they cost UK retailers a whopping £60bn a year! (ZigZag, 2020)

With 89% of consumers checking the returns policy before making a purchase (UPS – “Pulse of the Online Shopper), retailers can’t afford to leave returns to chance. But retailers will need to manage the customer experience with operational cost – and this all comes down to efficiency.

A paperless returns portal (like GFS Global Returns Pro) can help you give customers the choice of returns options they’re looking for to clinch the sale. Electronic returns also offer better visibility of what’s being returned and why, so returns can be processed faster and goods can be returned to stock faster to help recover costs more quickly.

Make 2021 your year!

eCommerce is booming and as we enter another national lockdown, we’re expecting to see volumes soar again.

So while there’s plenty of demand, the challenge will be in ensuring your delivery operation is robust enough to fulfil this demand, from checkout to doorstep and back again, so you can secure every sale and give customers the confidence you’ll deliver every time they order again.

While customers were understanding of the longer transit times in lockdown 1.0, almost a year on consumer patience is wearing thin and the retailers that come out on top will be those that have taken the opportunity to build contingency into their supply chains.

GFS is here to offer you support and contingency whenever you need it. As one of the biggest buyers of carriage in the UK, we can offer instant access to 1000+ different global carrier services, plus our scale and influence means we find solutions fast. Whether this be escalating parcel exceptions, finding extra vehicle capacity or switching carrier services entirely – we can help you run business as usual, day after day, no matter what.

Click here to see how we could help you build your contingency plan in 2021.

Join us for our latest webinar with Tamebay: Gearing up your eCommerce Delivery for success in 2021

We’re coming out of our bunkers to see how eCommerce delivery survived the tsunami of Peak, Brexit and COVID – and to ask ourselves, what on earth happened and, most importantly, how do you gear up your eCommerce delivery for success in 2021?

Find out by registering for our webinar at 11am on Wednesday 27th January 2021!

Register Now
2021-05-11T10:08:45+00:00January 8th, 2021|

Are you delivering the goods when it comes to eCommerce delivery?

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Your results

Dynamism in delivery (0 – 33%)
You’re aware of market trends, and you’re conscious of innovation in delivery. But, more dynamism in your delivery service could provide your business with a real competitive edge. Remember, by 2025 home delivery will account for 30% of sales, customers are prioritising fast returns, 82% of customers expect Click & Collect to be free, and 60% of consumers will repeat purchase if they were happy with delivery. At GFS, we’ll deliver for you. Our expertise and multi-carrier solutions will deliver for your customers at every step of the customer journey, speak to us today to see how we can help.

eCommercial (34 – 66%)
You’re commercially aware and well informed in regards to innovations in delivery. However, the world of eCommerce is fiercely competitive, so it’s important to stay ahead of the competition. Just remember, offering convenient home delivery is essential. Ensure you’re refining the home delivery experience – it will account for 30% of all eCommerce sales by 2025, so start now to get ahead. Refine your customer experience with GFS, our expertise and multi-carrier solution will deliver first-class excellence for you and your customers. Speak to one of our experts today to see how we can help.

The full package (67 – 100%)
You’re a connoisseur of delivery. You’ll no doubt receive repeat business with your delivery approach. However, there’s always room for improvement. You might have mastered home delivery, but remember to offer fast returns as well. At GFS, our ranges of shipping solutions are designed to enhance every step of the customer delivery journey, from checkout to doorstep and beyond. We’ll provide you and your customers with a first-class delivery experience that’ll encourage repeat custom and sales growth, so speak to one of our experts today to see how we can help.

See Delivery Differently
At GFS, we understand how challenging it can be to keep meeting customer demands, while also trying to keep control of tight profit margins. Our multi-carrier managed service helps you to see delivery differently and offers one solution to streamline your entire delivery service. Our expertise can help you refine your customer experience and deliver customer satisfaction every time. We’re more than just a multi-carrier – we provide a range of technology solutions that aim to increase revenue. Our solutions provide easy and flexible delivery choice to reduce cart abandonment, increase despatch speed and accuracy, and enhance the delivery experience to encourage repeat purchases. Reap the rewards with GFS.

contact us to find out more
2021-05-11T10:26:38+00:00December 4th, 2020|

Are you making the most of international markets?

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Your results

Research your market (0-33%)
You’re conscious of international opportunity, and you’re ready to expand, but knowing where and how to start may pose some challenges. Not to worry, GFS can partner with you to ease your transition into international markets and help your business thrive. Remember, in 2020 the customer experience is essential, credit cards are the favoured method of payment and China has the largest eCommerce market share in the world. To grow in international markets, you need to assess which markets your business will perform well in, and understand international delivery methods, duties and taxes.  At GFS, we’ve got the strategic expertise to launch your business take you into new terrains. We’ll help you see do multi-carrier shipping differently. Find out more here…

Cornering the market (34-66%)

Well done, you’ve got the ‘know how’ when it comes to international markets. It’s likely you know what markets are right for your business. You’re aware of international delivery methods, duties and taxes. At GFS we can assist you with global expansion, using our expertise, we can review your processes and help you streamline your services for international markets. We have the expertise to help you – we’ll help you see how to do multi-carrier shipping differently. Find out more here…

International player (67-100%)
With your business savvy, you’re bound to see return on investments. You know what your customers want, and which markets are right for you. We expect you’re experiencing steady growth, so congratulations! But if you want to go from big to major player, we’ve got the expertise to help you make the transition. Whether it’s navigating international delivery methods, duties and taxes, we can help – we’ll help you see how to do multi-carrier shipping differently. Find out more here…

Grow globally with GFS
At GFS, we can help you manoeuvre through international markets with success and efficiency. As the experts in joined-up multi-carrier management, GFS help you expose every opportunity and overcome every delivery challenge, so you can thrive. Whether it’s navigating through duties, taxes or international delivery options – we’ve got the multi-carrier solution, technology and expertise to steer your business into the global market. Get greater growth with GFS today.

contact us to find out more
2021-05-11T10:27:30+00:00December 4th, 2020|

Christmas with Covid – What can we anticipate from Peak 2020?

Christmas with COVID-19 – What can we anticipate from Peak 2020?

Amazon has rung the bell! Peak has officially begun – But what does peak during a pandemic look like?

Amazon Prime Day has officially kicked off Peak 2020, but it’s safe to say that this year it will be unlike any other.

The Coronavirus pandemic has led to unprecedented eCommerce growth with consumers now buying more online than ever. This volume uplift looks set to continue, with UK online spending expected to reach £73.4bn by the end of 2020 (+18.1% post-Covid), and it’s estimated Black Friday will be 14% bigger than the last.

These are big figures, especially when retailers and carriers have been managing peak-level volumes throughout the year already. So, could we be seeing a “peak on top of peak”?

But while Covid has helped some businesses thrive, 2020 also saw some of our favourite retailers and brands sadly collapse into administration. It’s also thought that almost 3 million people will be unemployed by Christmas, so consumers may well be more reluctant to spend.

So, are retailers set for a bumper Q4 or will Covid steal Christmas?

The busiest peak ever?

We think so, yes. Although consumer confidence could be shaky, online will rule supreme as local lockdowns and social distancing continue to keep people away from the high street.

At GFS, our customers have consistently seen an increase of +50% in volume compared to the same period last year – and there appear to be no signs of this slowing down.

Each year peak sets new highs but it feels as though the peak will be turned all the way “up to 11” this year.

This may sound like a dream from a profit perspective, but it could quickly turn into a nightmare if retailers are operationally unprepared to fulfil these kinds of volumes, amid the unpredictability of peak and the uncertainty of a global pandemic.

The sudden impact of Covid exposed some major weaknesses in eCommerce business supply chains, and really highlighted the importance of having flexibility and contingency to adapt at short notice. Any retailers that haven’t taken heed will only continue to stumble through peak in crisis mode, leaving themselves vulnerable and exposed to risk.

Watch out for rigorous carrier measures

So sales may not be a problem, but getting orders delivered to customers in the way and time they want will be more of a challenge.

It is worth noting that carriers have invested millions in expanding their networks this year, opening more depots, procuring more vehicles and hiring more staff to ensure they are match-fit and ready to support what looks set to be a particularly challenging peak.

But – and it’s a big but – carriers are reporting that their anticipated volume forecasts have been supercharged by 5 years, so this peak, carriers are going to be really strict in how they manage volumes through their network.

This means you should be prepared for:

  • Capped parcel volumes
  • Zero flexibility around capacity and collection times
  • Restricted availability of premium services
  • Late collection times but also more failed collections – if overcapacity carriers will simply cancel collections at short notice

It’s critical that your forecasts are as accurate as possible to lock in the right capacity with your carriers, BUT we also know that things don’t always go to plan. So, it’s also vitally important to have access to multiple carriers, to give yourself a ‘Plan B’ if things go wrong.

Super savvy shoppers

While consumers were reasonably understanding of the challenges that retailers faced throughout lockdown, 9 months later they’re not going to be so forgiving – especially as we head closer to Christmas when timing is everything.

Now consumers are expecting to be able to order and receive their delivery when they expect it – virtual queuing and 10-day lead times are just not going to cut it. After all, retailers have had all that time to prepare and fix any operational, technological and logistical issues that were highlighted by Covid – right?

Actually, in a recent study carried out by Brightpearl, 54% of retailers have not made any changes to their fulfilment model since the pandemic.

This Christmas, it won’t just be a battle for the best products or most attractive promotions, but the most reliable delivery. With the spotlight firmly on customer service, combined with the huge hike in parcel volumes, this will naturally result in more inbound customer service queries, which will need to be resolved quickly to minimise any impact on the customer experience and on CS team workloads.

Peak is a time when brand loyalty is really put to the test, and at a time when the patience of the general public is wearing thin. Delivering on your promises will be a key differentiator that will not only win new business but solidify repeat custom through peak and into the New Year.

Beating the January blues – Returns

2nd January is National Returns Day, the day that sees 72% more returns than on an average day in December.

Often businesses forget about returns because the focus is on peak. But with 78% of consumers looking at the returns process before choosing where to shop, they are hugely important. With more people buying online, we can expect to see more returns than ever come January 2021.

An online paperless returns portal is the best way to get visibility of all your inbound returns so they’re easier, faster and more cost-effective to process.

2020 is set to be the most challenging peak yet – are you ready?

Peak is likely to throw up a lot of surprises, and at GFS we love surprises!

We’ve been protecting peak for retailers for the last 20 years, and we actually look forward to it every year because it’s when GFS really comes into its own and when customers are reminded of why they chose us.

“Our only regret after experiencing our first peak with GFS was that we had not done this 10-years earlier!” Hampers.com

This year, we’ve invested heavily in increasing our capacity and ramping up our operation. We’ve opened new depots, added new global suppliers and even expanded into Europe with GFS Europe, to give us more coverage than ever before.

If you need a delivery partner that’s got your back this peak, contact us now to talk about how we can support you – But you’ll need to act fast, the countdown to peak has already begun…

Contact us today.

Find out more
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Have you signed up?

Register today for our webinar on 27th January 2021, ‘Peak, COVID, Brexit – what on earth happened?’ for the inside track on how eCommerce withstood the Big 3.

REGISTER TODAY

 

2021-05-11T10:58:45+00:00October 10th, 2020|

Carrier Management: What is Multi-carrier Parcel Management?

Online retailers face a tough market. High customer expectations coupled with the ambition to grow into international markets mean that it’s impossible to provide customers with the delivery options they want across multiple countries, with just one carrier. This means that many eCommerce businesses have to work with multiple carriers to thrive.

But managing different carriers can be a real headache, which is where Multi-Carrier Management comes in.

Multi-Carrier Parcel Management: How Does it Help?

Multi-carrier management solutions enable eCommerce businesses to:

• Manage carriers more easily
• Switch between carriers to reduce costs
• Offer a great customer experience with tracking and easy delivery
• Reduce cart abandonment
• Easily access new cross-border markets
• Mitigate risk

5 Ways Multi-carrier Management Can Help You Sell More

Find out more

Multi-Carrier Parcel Management helps businesses manage different carrier contracts, invoices, fuel surcharges, parcel tracking and reporting all in one place. This not only simplifies order fulfilment operations, but also offers customers more delivery options, and generally a better experience overall. On top of this, it offers retailers the flexibility and contingency to protect the customer experience no matter what – which is crucial in today’s climate of uncertainty.

Retailers can easily switch between carriers they want to use for certain deliveries. This not only ensures the best and most cost-effective service is used for each order, but also offers retailers with contingency so they always have a back-up plan, even if the unexpected happens.

Having the option of different carriers also gives customers more choice. Customers want delivery options, and have different needs whether it be based on level of convenience, speed or cost. Research consistently shows that customers are more like to buy from a website that offers options so it’s more important than ever to offer as much choice as possible to prevent customers from abandoning their carts at checkout.

See Multi-carrier Management
and Delivery Differently

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GFS: Multi Carrier Management Solutions

Even with effective Carrier Management, working with multiple carriers can be time consuming and costly. With GFS, Multi-carrier Parcel Management is made simple.

Through just one relationship, one contract, one technology system and one invoice, GFS can help manage delivery across all carriers, countries and channels, with value-added expertise and operational support. Plus, our Multi Carrier Management Software means you can effectively track and label across multiple carriers and services, and ensure a smooth customer experience. Solving delivery problems is what we do. Contact us today to get started.

Find out how we helped Wilko prevent disaster with multi-carrier management solutions

Read Case Study

2021-05-11T11:00:06+00:00October 6th, 2020|
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